Gold Reef City Theme Park
Unclaimed Business
|1.1|7 Reviews (last 12 months)|This business does not respond to reviews
Gold Reef City Theme Park
Unclaimed Business
|1.1
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
Moeketsi M
1 reviews | Active since Apr 2023
10 Apr 2026, 23:37
Evening I paid an amount of R295 when I visited Gold reef city theme park on 02-08-2025 whereas it stated then that it was free entrance for wheelchair users then
Evening I paid an amount of R295 when I visited Gold reef city theme park on 02-08-2025 whereas it stated then that it was free entrance for wheelchair users then. Today when I checked they've changed saying from 25-04-2025 where is transparency in all that? I'm requesting my full refund.
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Moeketsi M
1 reviews | Active since Apr 2023
10 Apr 2026, 23:37
Evening I paid an amount of R295 when I visited Gold reef city theme park on 02-08-2025 whereas it stated then that it was free entrance for wheelchair users then
Evening I paid an amount of R295 when I visited Gold reef city theme park on 02-08-2025 whereas it stated then that it was free entrance for wheelchair users then. Today when I checked they've changed saying from 25-04-2025 where is transparency in all that? I'm requesting my full refund.
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Ntombi R
1 reviews | Active since May 2022
6 Apr 2026, 19:46
Gold Reef City spiritually unclean
Gold Reef City has become a stale place spiritually and with rides not working and closed as early as 15:45pm. The new staff seems to be foreigners with some strange spiritual interference affecting the emotional balance of the theme park from positive to very negative. They should really avoid hiring such pple if they still want to see that place operating. Water based rides are dirty with the water itself looking so dull and unclean, rides are not safe such as the "Storm Chaser" with the safety rubber grip over the body loose and the whole body moves out of the seat when the ride is in full operation. Not so good experience.
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Ntombi R
1 reviews | Active since May 2022
6 Apr 2026, 19:46
Gold Reef City spiritually unclean
Gold Reef City has become a stale place spiritually and with rides not working and closed as early as 15:45pm. The new staff seems to be foreigners with some strange spiritual interference affecting the emotional balance of the theme park from positive to very negative. They should really avoid hiring such pple if they still want to see that place operating. Water based rides are dirty with the water itself looking so dull and unclean, rides are not safe such as the "Storm Chaser" with the safety rubber grip over the body loose and the whole body moves out of the seat when the ride is in full operation. Not so good experience.
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Lorriane B
1 reviews | Active since Sept 2019
16 Mar 2026, 18:20
Gold Reef City - Dissappoinment
Highly disappointed for firstly paying full fee, for the major rides that are closed, took teenagers for their first experience and felt very ashamed, Secondly this was not noted on the website, that is false advertising, Thirdly I came there to be advised I need to book tickets online, again not noted on the website. I have been coming to Gold Reef for years, normally I book in the hotel just to realize the hectic price increase, This is very disappointing what is happening and how are you doing to correct this.
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Lorriane B
1 reviews | Active since Sept 2019
16 Mar 2026, 18:20
Gold Reef City - Dissappoinment
Highly disappointed for firstly paying full fee, for the major rides that are closed, took teenagers for their first experience and felt very ashamed, Secondly this was not noted on the website, that is false advertising, Thirdly I came there to be advised I need to book tickets online, again not noted on the website. I have been coming to Gold Reef for years, normally I book in the hotel just to realize the hectic price increase, This is very disappointing what is happening and how are you doing to correct this.
0
Replies (0)PShsA
Publicly Shaming horrendous service Always
1 reviews | Active since Nov 2019
27 Dec 2025, 12:55
Gold reef hires aggressive violent staff such as Maude Molapi as managers
How is Maude Molapi a manager at Gold reef city? Omg that woman is so aggressive and violent. I bought 7 tickets the 26th for my family and I. I arrived around 11h30am on the 27th. I started taking pictures with my nephew by the pink flower bush at the ticket box when Maude Molapi approached me saying she received multiple complaints about my skort being right undermy bum (bear in mind I was there less than 5 minutes). I pulled it down cuz im quite tall so im used to clothes looking shorter on me cuz i have longer legs n she said that she still can't let me in. She told me security would have to escort me to buy something longer. I said I understood n had no problem to which she walked me to one of the security guards named Mbuyiseni n asked him to escort me. At that moment a shorter woman wearing a mini skirt that's right under her bum walked passed us (u can check cctv footage) so I asked Maude Molapi why she wasn't dress coding the other girl in the mini skirt that's also right under her bum to which Maude told me to stop questioning her because she already told me she's not letting me in. I told her I have no issues buying a longer clothing item but my issue is when rules aren't uniformly app**** to which she told me to shush. I said excuse me n asked for her name n she refused to answer so I took out my phone to take a picture of her badge. Maude Molapi then snatched my phone from me n screamed at me telling me not to record her cuz of POPI. I told her to give me my phone n that was taking a pic of her badge like i told her since she refused to tell me her name. She then barged at me n got in my face screaming telling me not to F-ing record her. I told her multiple times to stop shouting n pointing in my face but she kept doing it (u can see the CCTV footage). I then barged into her n yelled telling her that I told her to stop pointing in my face n screaming at me cuz im not screaming to which she backed away. I then said u see how it feels the she started yelling n pointing again telling me that she told me i can't get in if I don't get something longer n I said I literally just said I have no problem doing so but why u not dress coding others n she kept yelling the same thing as if i didn't just agree already cuz it's honestly not that deep. I asked Mbuyiseni multiple times who was there the whole time to confirm that he saw her being aggressive towards me but he refused to answer probably cuz she's a manager n he doesn't wanna lose his job. Nthabiseng showed up n tried to de-escalate the situation n customers were even telling Maude to calm down (check cctv footage). Maude then walked away n yelled saying her name is Maude Molapi n I can go complain if I want, she's a manager. Nthabiseng then walked me to a shop where I bought tights n explained the situation. I asked to speak to their manager but Nthabiseng said there's no managers above them n gave me some email address for ticket inquiries n told me to submit my complaint there cuz she can't do anything because Maude n her are on the same level. My phone luckily got a snippet of the situation before she used my phone without my permission to end the recording then gave it to some South african lady. Im congolese so I don't know why she assumed we together cuz what if my phone was stole... then what. I also have pictures of my outfit before n after I bought longer tights.
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Publicly Shaming horrendous service Always
1 reviews | Active since Nov 2019
27 Dec 2025, 12:55
Gold reef hires aggressive violent staff such as Maude Molapi as managers
How is Maude Molapi a manager at Gold reef city? Omg that woman is so aggressive and violent. I bought 7 tickets the 26th for my family and I. I arrived around 11h30am on the 27th. I started taking pictures with my nephew by the pink flower bush at the ticket box when Maude Molapi approached me saying she received multiple complaints about my skort being right undermy bum (bear in mind I was there less than 5 minutes). I pulled it down cuz im quite tall so im used to clothes looking shorter on me cuz i have longer legs n she said that she still can't let me in. She told me security would have to escort me to buy something longer. I said I understood n had no problem to which she walked me to one of the security guards named Mbuyiseni n asked him to escort me. At that moment a shorter woman wearing a mini skirt that's right under her bum walked passed us (u can check cctv footage) so I asked Maude Molapi why she wasn't dress coding the other girl in the mini skirt that's also right under her bum to which Maude told me to stop questioning her because she already told me she's not letting me in. I told her I have no issues buying a longer clothing item but my issue is when rules aren't uniformly app**** to which she told me to shush. I said excuse me n asked for her name n she refused to answer so I took out my phone to take a picture of her badge. Maude Molapi then snatched my phone from me n screamed at me telling me not to record her cuz of POPI. I told her to give me my phone n that was taking a pic of her badge like i told her since she refused to tell me her name. She then barged at me n got in my face screaming telling me not to F-ing record her. I told her multiple times to stop shouting n pointing in my face but she kept doing it (u can see the CCTV footage). I then barged into her n yelled telling her that I told her to stop pointing in my face n screaming at me cuz im not screaming to which she backed away. I then said u see how it feels the she started yelling n pointing again telling me that she told me i can't get in if I don't get something longer n I said I literally just said I have no problem doing so but why u not dress coding others n she kept yelling the same thing as if i didn't just agree already cuz it's honestly not that deep. I asked Mbuyiseni multiple times who was there the whole time to confirm that he saw her being aggressive towards me but he refused to answer probably cuz she's a manager n he doesn't wanna lose his job. Nthabiseng showed up n tried to de-escalate the situation n customers were even telling Maude to calm down (check cctv footage). Maude then walked away n yelled saying her name is Maude Molapi n I can go complain if I want, she's a manager. Nthabiseng then walked me to a shop where I bought tights n explained the situation. I asked to speak to their manager but Nthabiseng said there's no managers above them n gave me some email address for ticket inquiries n told me to submit my complaint there cuz she can't do anything because Maude n her are on the same level. My phone luckily got a snippet of the situation before she used my phone without my permission to end the recording then gave it to some South african lady. Im congolese so I don't know why she assumed we together cuz what if my phone was stole... then what. I also have pictures of my outfit before n after I bought longer tights.
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Simphiwe M
1 reviews | Active since Apr 2017
27 Sept 2025, 20:55
Spoiled daughter’s birthday
I was so disappointed when I visited Gold Reef City Theme park, they claim that when it’s your birthday the entrance is free. I bought three tickets and the fourth one was supposed to be free as it’s my daughters birthday. However when I got there and produced a certified birth certificate I was informed that it was not sufficient and wanted an original. We travelled for approximately an hour to get there was no way I would drive back to get an original. To avoid spoiling my daughters birthday I bought the fourth ticket. As if I would lie about my daughter’s birthday, rather not promise such then not keep to it.
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Simphiwe M
1 reviews | Active since Apr 2017
27 Sept 2025, 20:55
Spoiled daughter’s birthday
I was so disappointed when I visited Gold Reef City Theme park, they claim that when it’s your birthday the entrance is free. I bought three tickets and the fourth one was supposed to be free as it’s my daughters birthday. However when I got there and produced a certified birth certificate I was informed that it was not sufficient and wanted an original. We travelled for approximately an hour to get there was no way I would drive back to get an original. To avoid spoiling my daughters birthday I bought the fourth ticket. As if I would lie about my daughter’s birthday, rather not promise such then not keep to it.
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Jodie S
1 reviews | Active since Sept 2025
18 Sept 2025, 18:45
Shocking chaos at gold reef city theme park
My recent Thursday visit to Gold Reef Theme Park with a friend, expecting a calm day of rides, was infuriating and ruined by chaos. Initially, one school group arrived and seemed manageable, but by midday, ten different school groups flooded the park, turning queues into disorderly and chaotic mobs. We waited patiently in lines that barely moved, as hordes of kids rudely cut in front, shoving us and hurling insults without remorse. I tried politely addressing their behavior, but their hostility made enjoying rides impossible. The staff’s complete inaction and ignoring the no-pushing rule and allowing chaos to reign as well as letting kids under the height regulation on the rides was outrageous. Their negligence left us feeling powerless and cheated out of a memorable day. Gold Reef’s lack of crowd control and disregard for guests was disgraceful, and I won’t return or recommend it until major changes are made.
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Jodie S
1 reviews | Active since Sept 2025
18 Sept 2025, 18:45
Shocking chaos at gold reef city theme park
My recent Thursday visit to Gold Reef Theme Park with a friend, expecting a calm day of rides, was infuriating and ruined by chaos. Initially, one school group arrived and seemed manageable, but by midday, ten different school groups flooded the park, turning queues into disorderly and chaotic mobs. We waited patiently in lines that barely moved, as hordes of kids rudely cut in front, shoving us and hurling insults without remorse. I tried politely addressing their behavior, but their hostility made enjoying rides impossible. The staff’s complete inaction and ignoring the no-pushing rule and allowing chaos to reign as well as letting kids under the height regulation on the rides was outrageous. Their negligence left us feeling powerless and cheated out of a memorable day. Gold Reef’s lack of crowd control and disregard for guests was disgraceful, and I won’t return or recommend it until major changes are made.
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