HC
Hi-Fi Corporation
Unclaimed Business
HC
Hi-Fi Corporation
Unclaimed Business
513 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Hi-Fi Corporation faces severe and systemic service failures across virtually every customer touchpoint. Delivery failures, unresolved refunds, defective products, and unreachable customer support dominate the feedback. While a small number of individual staff members earn heartfelt praise for going above and beyond, the overwhelming pattern is one of broken promises, poor communication, and adversarial complaint handling that erodes customer trust.
Top Strengths:
- •Customer Service & Support: A handful of named employees like Zwile, Tebatso, Murendeni, and Robyn are singled out for warm, proactive, knowledgeable service. These individuals represent isolated bright spots in an otherwise deeply negative service landscape.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
2
Score
Ranking
#9
in Consumer Goods
NPS Score
-88
Recommended: Unlikely
Review Distribution
1.3|513 Reviews
May '25 - Apr '26
5(5.4%)
4(0.6%)
3(0%)
2(2.5%)
1(91.5%)
5(5.4%)
4(0.6%)
3(0%)
2(2.5%)
1(91.5%)
Recent reviews (513)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAJ
Amanda J
1 reviews | Active since Jan 2020
19 Mar 2026, 06:32
Pathetic service
We are not receiving any assistance from hi fi Corp and pathetic service by the manager Melanie from cornubia hi fi Corp. Our TV broke which was 7 months we then went into store on the 5th March they said they will log a request for a technician to come through and sort out and let us know. Technician came he didn't even check the TV he said will let us know. It's now the 19th of march we are still sitting with a broken TV that hasn't even been taken in. The manager in cornubia is extremely rude as she kept on screaming and not giving us a chance to talk when I had to tell her to calm down, then we went into her office with the cameras in the office she tells me if I wanna be angry I must go to the front of the store and get angry, is this the way your managers are trained? This is the worst service from hi fi Corp then the manager shaylene calls us and tells us if we go and write a review it'll be them at the store that will call us back
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Amanda J
1 reviews | Active since Jan 2020
19 Mar 2026, 06:32
Pathetic service
We are not receiving any assistance from hi fi Corp and pathetic service by the manager Melanie from cornubia hi fi Corp. Our TV broke which was 7 months we then went into store on the 5th March they said they will log a request for a technician to come through and sort out and let us know. Technician came he didn't even check the TV he said will let us know. It's now the 19th of march we are still sitting with a broken TV that hasn't even been taken in. The manager in cornubia is extremely rude as she kept on screaming and not giving us a chance to talk when I had to tell her to calm down, then we went into her office with the cameras in the office she tells me if I wanna be angry I must go to the front of the store and get angry, is this the way your managers are trained? This is the worst service from hi fi Corp then the manager shaylene calls us and tells us if we go and write a review it'll be them at the store that will call us back
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Sello M
1 reviews | Active since Jan 2020
17 Mar 2026, 11:53
Complaint: Poor service from HiFi Corporation Soshanguve
ACER LAPTOP: HF Acer - 20260209- 5262 Horrible assessment by the supplier and HiFi Corporation is unable to hold Acer Africa accountable. I am quoted R6K for the repair for white powder inside the laptop which can't be proven as customer negligence. The laptop was purchased at HiFi Corporation Wonderpark as a display unit last year. There's no physical damage, no liquid spills so how did the technician determine this as customer negligence. HiFi must take responsibility and replace the laptop and stop this nonsense quotation from Acer which they can't even provide a full detailed report. I deserve to have the full assessment report proving my negligence. Failure to that I want a replacement unit before the end of the week as this has taking too long. I know how the repair process work as I am on retail too, suppliers always takes advantage of customers thinking that were clueless with technicalities especially on gadgets like laptops. Therefore I am not willing to take any nonsense on this repair but a fair customer service with HiFi Corporation as I purchased the laptop in good faith. Contact details: Sello Mashabela 067 915 1209.
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Sello M
1 reviews | Active since Jan 2020
17 Mar 2026, 11:53
Complaint: Poor service from HiFi Corporation Soshanguve
ACER LAPTOP: HF Acer - 20260209- 5262 Horrible assessment by the supplier and HiFi Corporation is unable to hold Acer Africa accountable. I am quoted R6K for the repair for white powder inside the laptop which can't be proven as customer negligence. The laptop was purchased at HiFi Corporation Wonderpark as a display unit last year. There's no physical damage, no liquid spills so how did the technician determine this as customer negligence. HiFi must take responsibility and replace the laptop and stop this nonsense quotation from Acer which they can't even provide a full detailed report. I deserve to have the full assessment report proving my negligence. Failure to that I want a replacement unit before the end of the week as this has taking too long. I know how the repair process work as I am on retail too, suppliers always takes advantage of customers thinking that were clueless with technicalities especially on gadgets like laptops. Therefore I am not willing to take any nonsense on this repair but a fair customer service with HiFi Corporation as I purchased the laptop in good faith. Contact details: Sello Mashabela 067 915 1209.
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 09:51
Horrible shocking service, Team leader (Luziana) is rude, unprofessional and agents drop calls and laugh at clients
I am extremely disappointed with the service I received from HiFi Corp’s contact centre. I placed an order on 13 March 2026 and received confirmation, including an SMS and tracking number, that my delivery would take place on 16 March. I was assured that the driver would deliver as scheduled. However, I later discovered that the driver failed to deliver, with no proper communication or explanation. I made numerous attempts to contact the call centre. When I eventually got through, I was assisted by Nkateko and Neli, both of whom were extremely rude. Nkateko even dropped the call on me, which is completely unacceptable. I called back again and requested to speak to a manager. Mapula transferred me to a team leader, Luziana, whose conduct was shocking. She was rude, dismissive, and spoke over me repeatedly. Instead of assisting, she made me feel like I was inconveniencing her. She also stated that she is the only person available and that I cannot speak to anyone else, mentioning that her managers, Ankia and John, do not take calls. This level of unprofessionalism, especially from someone in a leadership position, is deeply concerning. It reflects poorly on the entire team and explains the poor attitude of the agents. To make matters worse, when I called again today, I was informed that my parcel will now only be delivered on 24 March. This delay, without proper communication or accountability, is completely unacceptable. I regret placing this order and have lost confidence in your service. This matter needs to be taken seriously. I expect urgent feedback and resolution. I also have call recordings that I am prepared to escalate further if necessary.
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 09:51
Horrible shocking service, Team leader (Luziana) is rude, unprofessional and agents drop calls and laugh at clients
I am extremely disappointed with the service I received from HiFi Corp’s contact centre. I placed an order on 13 March 2026 and received confirmation, including an SMS and tracking number, that my delivery would take place on 16 March. I was assured that the driver would deliver as scheduled. However, I later discovered that the driver failed to deliver, with no proper communication or explanation. I made numerous attempts to contact the call centre. When I eventually got through, I was assisted by Nkateko and Neli, both of whom were extremely rude. Nkateko even dropped the call on me, which is completely unacceptable. I called back again and requested to speak to a manager. Mapula transferred me to a team leader, Luziana, whose conduct was shocking. She was rude, dismissive, and spoke over me repeatedly. Instead of assisting, she made me feel like I was inconveniencing her. She also stated that she is the only person available and that I cannot speak to anyone else, mentioning that her managers, Ankia and John, do not take calls. This level of unprofessionalism, especially from someone in a leadership position, is deeply concerning. It reflects poorly on the entire team and explains the poor attitude of the agents. To make matters worse, when I called again today, I was informed that my parcel will now only be delivered on 24 March. This delay, without proper communication or accountability, is completely unacceptable. I regret placing this order and have lost confidence in your service. This matter needs to be taken seriously. I expect urgent feedback and resolution. I also have call recordings that I am prepared to escalate further if necessary.
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Ben M
1 reviews | Active since Jan 2020
17 Mar 2026, 06:14
Fridge
I am disappointed with the service that I received from Hi-Fi Corporation in Lenz trade route I bought a Hisense black glass fridge online in Dec 2025 and the fridge that was delivered to me I dont know if it was on display or a demo the fridge came with some containers inside and it had 3things that did not belong to the fridge and I am just writing so that they do not do the same thing to their loyal customers.
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Ben M
1 reviews | Active since Jan 2020
17 Mar 2026, 06:14
Fridge
I am disappointed with the service that I received from Hi-Fi Corporation in Lenz trade route I bought a Hisense black glass fridge online in Dec 2025 and the fridge that was delivered to me I dont know if it was on display or a demo the fridge came with some containers inside and it had 3things that did not belong to the fridge and I am just writing so that they do not do the same thing to their loyal customers.
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Nqobile M
1 reviews | Active since Jan 2020
16 Mar 2026, 18:18
Broken product delivery and Pathetic after sales online customer care.
If there was half a star I would rate them that. Honestly I am an online purchaser and this is by far the worst experience for me since my early days of online purchasing in 2018 I have never came across such pathetic after sales online customer service. They delivered a broken microwave, then asked me to take pictures of something so obvious because they need pictures to send to their warehouse. 7 days after I still have not received any communication even the number that I was given to send the pictures to never responded, not even acknowledging receipt of the photos. Pathetic…
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Nqobile M
1 reviews | Active since Jan 2020
16 Mar 2026, 18:18
Broken product delivery and Pathetic after sales online customer care.
If there was half a star I would rate them that. Honestly I am an online purchaser and this is by far the worst experience for me since my early days of online purchasing in 2018 I have never came across such pathetic after sales online customer service. They delivered a broken microwave, then asked me to take pictures of something so obvious because they need pictures to send to their warehouse. 7 days after I still have not received any communication even the number that I was given to send the pictures to never responded, not even acknowledging receipt of the photos. Pathetic…
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Maletsatsi T
1 reviews | Active since Jan 2020
16 Mar 2026, 11:49
Order not delivered in 3 weeks
I ordered a laptop three weeks ago, on the 28th andit still hasn’t arrived. The agents i speak to give me incorrect and misleading information. I will mention their names because they confused me and gave me false hope that I will have my item.
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Maletsatsi T
1 reviews | Active since Jan 2020
16 Mar 2026, 11:49
Order not delivered in 3 weeks
I ordered a laptop three weeks ago, on the 28th andit still hasn’t arrived. The agents i speak to give me incorrect and misleading information. I will mention their names because they confused me and gave me false hope that I will have my item.
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Qasim P
1 reviews | Active since Jan 2020
16 Mar 2026, 10:53
HiFi Corp online - pathetic (NO REFUNDS!)
I received and set up a kids electric bike from an online purchase on the 26th February 2026 only to discover it was not working. I logged a call the very same day ! I requested that the unit be replaced or I get a full refund, but customer service keeps sending me "repairs that will be done" I was told to send pictures of the unit and to send it to the nearest branch. I booked the unit in on Saturday 28th FEB, I was sent multiple REFs with JD Service Centre: I received a call on the 5th March from a representative of JD Service center: He wanted to know if the unit is with me. I advised him it is with the store in Kenilworth. He said he is in JHB and will have to video call someone to see the unit. I am extremely frustrated because I keep calling in to follow up and nothing is being done. They keep also telling me to speak to this person and then to another. Log more calls, more refs, with no updates. Never purchase anything from HiFi Corp online, because they don't respect the consumer protection act! You wont get a refund or replacement of your item. Up until today, i have heard no feedback from them. Ill never buy from them again! This is a something a ***** will do!
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Qasim P
1 reviews | Active since Jan 2020
16 Mar 2026, 10:53
HiFi Corp online - pathetic (NO REFUNDS!)
I received and set up a kids electric bike from an online purchase on the 26th February 2026 only to discover it was not working. I logged a call the very same day ! I requested that the unit be replaced or I get a full refund, but customer service keeps sending me "repairs that will be done" I was told to send pictures of the unit and to send it to the nearest branch. I booked the unit in on Saturday 28th FEB, I was sent multiple REFs with JD Service Centre: I received a call on the 5th March from a representative of JD Service center: He wanted to know if the unit is with me. I advised him it is with the store in Kenilworth. He said he is in JHB and will have to video call someone to see the unit. I am extremely frustrated because I keep calling in to follow up and nothing is being done. They keep also telling me to speak to this person and then to another. Log more calls, more refs, with no updates. Never purchase anything from HiFi Corp online, because they don't respect the consumer protection act! You wont get a refund or replacement of your item. Up until today, i have heard no feedback from them. Ill never buy from them again! This is a something a ***** will do!
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Hlulani N
1 reviews | Active since Jan 2020
14 Mar 2026, 08:20
Non-Delivery of Apple Watch Order and Lack of Assistance from HiFi Corp
On 3 March 2026, I placed an online order with HiFi Corp for an Apple Watch. On 5 March 2026, I received notification that the order was out for delivery. However, the delivery driver did not call me or attempt to contact me directly. Instead, he sent a WhatsApp message at 08:37 stating that he is outside. Since I had not received any delivery until 10:40 stating that delivery was on the way to my house and several minutes had passed, I contacted the driver myself to ask whether the delivery would still be taking place because he didn’t call or anything to update me. During that call, he informed me that he had allegedly been hijacked and ****** of the items that were out for delivery, including my order. I then reported the matter to HiFi Corp, and I was informed that a replacement order would be arranged. Following this, I repeatedly requested a tracking number and delivery confirmation SMS, as I wanted to ensure that the replacement would be delivered properly. Despite my requests, I did not receive any tracking number or delivery notification. On Tuesday 10 March 2026, I suddenly received an email and SMS stating that the delivery had been completed. This is incorrect. No delivery was made to my address, and I was home the entire day specifically waiting for the delivery. Since then, I have been contacting HiFi Corp daily. Each time I am told that the matter is being “escalated to the relevant department.” However: • No one from the relevant department has contacted me. • No progress updates have been provided regarding either the missing delivery or my refund request. • Different agents continue to call asking whether delivery has taken place, which clearly shows that the case notes and complaint tickets are not being properly reviewed. Because of the ongoing delays and inconsistent information, I requested a refund. Instead of resolving the matter, I was informed that my complaint had been closed on the basis that delivery was completed, which is factually incorrect, as no delivery ever took place. At this stage, I have neither received the Apple Watch nor my refund, and there has been no meaningful communication or resolution from HiFi Corp. I am therefore requesting that HiFi Corp urgently investigate this matter and • A full refund without further delay.
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Hlulani N
1 reviews | Active since Jan 2020
14 Mar 2026, 08:20
Non-Delivery of Apple Watch Order and Lack of Assistance from HiFi Corp
On 3 March 2026, I placed an online order with HiFi Corp for an Apple Watch. On 5 March 2026, I received notification that the order was out for delivery. However, the delivery driver did not call me or attempt to contact me directly. Instead, he sent a WhatsApp message at 08:37 stating that he is outside. Since I had not received any delivery until 10:40 stating that delivery was on the way to my house and several minutes had passed, I contacted the driver myself to ask whether the delivery would still be taking place because he didn’t call or anything to update me. During that call, he informed me that he had allegedly been hijacked and ****** of the items that were out for delivery, including my order. I then reported the matter to HiFi Corp, and I was informed that a replacement order would be arranged. Following this, I repeatedly requested a tracking number and delivery confirmation SMS, as I wanted to ensure that the replacement would be delivered properly. Despite my requests, I did not receive any tracking number or delivery notification. On Tuesday 10 March 2026, I suddenly received an email and SMS stating that the delivery had been completed. This is incorrect. No delivery was made to my address, and I was home the entire day specifically waiting for the delivery. Since then, I have been contacting HiFi Corp daily. Each time I am told that the matter is being “escalated to the relevant department.” However: • No one from the relevant department has contacted me. • No progress updates have been provided regarding either the missing delivery or my refund request. • Different agents continue to call asking whether delivery has taken place, which clearly shows that the case notes and complaint tickets are not being properly reviewed. Because of the ongoing delays and inconsistent information, I requested a refund. Instead of resolving the matter, I was informed that my complaint had been closed on the basis that delivery was completed, which is factually incorrect, as no delivery ever took place. At this stage, I have neither received the Apple Watch nor my refund, and there has been no meaningful communication or resolution from HiFi Corp. I am therefore requesting that HiFi Corp urgently investigate this matter and • A full refund without further delay.
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