Formal Complaint: False Advertising and Disgraceful Conduct at HiFi Corp George

​To Whom It May Concern, ​I am writing this formal complaint to express my extreme dissatisfaction with the appalling service and ********* business practices I encountered at your George branch. ​As a loyal customer who has spent over R40,000 at your store in just the last four weeks—including the purchase of a PS5 and a new laptop—I am absolutely disgusted by the way I was treated. ​During a recent visit to purchase a tablet, I observed a price tag clearly displaying R2,999. When I requested to purchase the item at the advertised price, the sales assistant went to the back, returned, and claimed the price was suddenly R3,300. When I pointed out that advertising one price and charging another is unacceptable and contrary to consumer law, he dismissively told me that I could "go purchase elsewhere." ​When I requested to speak with the manager, the service deteriorated further. She was incredibly abrupt and rude. When I informed her that I intended to escalate this matter to your head office and share my experience regarding this false advertising and poor service on social media and across the Garden Route, she became confrontational. As can be verified by your store’s CCTV, the manager proceeded to physically remove her name badge and hide it in her pocket. When asked for her name, she refused to provide it, telling me I should have "remembered." ​I have photographic evidence of the two staff members involved. ​It is baffling that a store with such a complete disregard for customer service and basic business ethics remains open. I am frankly insulted by this treatment given my recent loyalty to your brand. ​I expect an immediate investigation into this incident and a formal response regarding how you intend to rectify this situation. ​Regards,