LM
Lebogang M
Active since Jul 2020
2
Reviews
0
Industries
Reviews
2 reviews3 weeks ago
Microwave Extended Warranty
Morning On the 1st February 2026 took the Samsung mir***ave to the store bought 2024. The appliance was under extended warranty. I was told to wait 7 to 21 Days for the response. After waiting for an extended period, I call the store on the 5th of March seeking Nomalanga who took the microwave and the she was off that day. I was asked to provide a reference number on the extended warranty paper ad no one came back to me after being put on hold for long. I then passed by Westgate HiFi Corp to ask for assistance. The called the Southgate branch and found Nomalanga that is when i got the response email stating that she wasa has been trying to called me which is a lie. She could have sent the email instead. In the email she says the warranty warranty has been voided due to infestation and I must pay R300. I responded " As to the R300 rejection fee, I am rejecting that cost as it is not part of the HiFiCorp TERMS AND CONDITIONS I signed up for on 01/02/2026. Clause 3 does not inform me of any rejection fee, especially sub-clause 3.5. I quote "3.5.2 Estimates given freely not binding". Cause 3.4 stipulates that an upfront payment of R450 is required when the customer accepts the quotation, therefore I reject the quotation." on 13th April 2026. This was her response on the 21st April 2026 "Kindly note that Samsung T&C's and HiFi Corp T&C's will not indicate the same information, At the store we do not have a technician that will assess the units and provide an assessment report". I proceeded by requesting to collect my microwave back. My last Email was on the 11th of May 2026 . I havent gotten any response yet and it the 26 of May 2026.
0 replies
71 months ago
King price playing games
On the 1st of July 2020, I was involved in an accident and I immediately reported the accident, and the car was towed to the storage after they authorized the towing company. I reported the accident and an Accident Report was done on the day at Nearest Police Station. On the 6th I took pictures of the accident report and emailed the to claims. On the 7th July 2020, an assessor went to the storage yard and determined the repair price I was assigned an investigator Elmarie Boshoff. I sent the report again. The investigator called and told me that they are finalizing the claim. The following week she told me that she will give my claim urgent attention of which the previous week they were finalizing the claim. They fabricated reports stating that I had insurances, only to find that this is my first car. And those insurances belonged to my wife. I sent them my wife's insurance contracts and cancellations. Now the investigator treats me like an ignorant fool, she has now referred the claim to her manager because of the claim value which was known on the 7th of July 2020. Now they want the irrelevant document from my wife's insurance which I never had a contract with. King price is my first insurance and they are busy delaying, playing games trying to find loop wholes not repair my car. They are deceiving and treat their customers like beggars, not kings. They even said my wife's car is written off while she drives it daily. I am referring this matter to Ombudsman.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)