Unreliable and unprofessional

The Spa is a partner on the Entertainer App and I’ve booked and paid for my first spa pedicure and when attempting to redeem my 2 for 1 deal was first unable to get an appointment and had to call them twice for this. Thereafter my appointment was cancelled on the morning of the booking and again for a second time again on the day of the booking. They are unreliable and unprofessional totally disregarding the time of others