LT
Liesa T
Active since Nov 2012
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
False Advertising
I ordered a pre-assembled chair on the website & received a box that still requires assembly. Called in & customer services is unhelpful & a waste of time blaming the 3rd party supplier & advising that I must log a return & that this is the only solution to the problem. That doesn't solve the problem or guarantee that if I return & re-order that I will receive the correct package.
56 replies
10 months ago
Useless and lazy staff
This courier company is just completely useless and drivers are lazy. Can’t be bothered to call when delivering your order or checking if you’re available to receive it and dump it wherever they can never mind it being heavy boxes that can’t be carried by a woman. We order online for the guaranteed delivery date and convenience of having it dropped at your door but they just can’t be bothered. When complaining about your order not being delivered to your door they advised on sending the driver back but never did. The order was a gift selected for the date guaranteed by the supplier but they’ve just stuffed up that completely. Useless and *********** service delivery. Not the first time either that they’ve dumped my order with the security and the other time delivered my ordered to the other side of the city to another customer
0 replies
47 months ago
Inefficient Service & Non Delivery
I've requested a transfer of my fibre service from one unit to another unit in the same complex in the last week of April & the technician was out on 06May to setup & plug in the router. Since then we have been waiting for the internet connection to be restored & I've called many times but still nothing is done and no body calls back with a solution or turnaround time. It seriously cannot take almost a month to reconfigure a router or have the decency to call the client back
402 replies
53 months ago
xtremely long & endless process to complete my Human Resources Management qualification
I am really frustrated with the extremely long & endless process I'm having to go through to complete my Human Resources Management qualification. The history of this is shocking & the list of issues just endless, as below: 1. no results received of assignments submitted 2. no exam dates communicated 2020 3. exam dates communicated for August 2021 but no exam papers or inviduators available at Damelin Mowbray for these dates 4. no past exam papers made available 5. no communication on the internal or external exams required & if this is still writing 10-20 more exams before I can obtain my diploma 6. billing for exams not written in 2019 & being harassed for payment I am now awaiting the new dates to write 10 subjects internally I gather but also don't know what the next steps are & how much longer this will all take for me to complete.
0 replies
58 months ago
Overdebited 01 June & Still Unresolved 7 Weeks Later
Overdebited 01 June by almost double the monthly premium & still battling 7 weeks later to get an answer or refund. This is the most shocking & unprofessional approach to a double debit & money that is not due to Discovery! Really disgusting having to beg for an institution such as Discovery to resolve an issue for a double debit for 7 weeks without resolution or the courtesy of a proper explanation or the reversal thereof. Had there been insufficient funds to cover an excess debit debit order, it would've likely resulted in other payments being compromised. Then for a cheek, the full premium was debited the following month but still nothing gets done.
53 replies
69 months ago
Unreliable and unprofessional
The Spa is a partner on the Entertainer App and I’ve booked and paid for my first spa pedicure and when attempting to redeem my 2 for 1 deal was first unable to get an appointment and had to call them twice for this. Thereafter my appointment was cancelled on the morning of the booking and again for a second time again on the day of the booking. They are unreliable and unprofessional totally disregarding the time of others
0 replies
71 months ago
Lack Of Support By Fraud Department
the bank failed to assist me when I called about the fraud and the person was a guest in my home that could have been arrested by the police if the correct information was provided. This individual stole the card from purse & somehow deciphered the pin code which was never disclosed to him. The transaction occurred in my area of residence & was done after 11pm but the notification only came through at 6am the next day and was not listed as a Cape Town transaction. This was also not communicated to me when I called the fraud department the next morning after mentioning to them I was in Cape Town and did not transact in Pretoria. This bank was unhelpful & never responded to me after my initial call on the 04th January 2020 & I had to call them back 2 weeks later & was told I need to wait 21 working days. Still I did not get feedback & after waiting 35 working days with no feedback I had to call them again & then only was my query escalated. I was then called & informed of the location & that they didn't bother doing anything as it was my original card used & not a cloned card which they didn't think was relevant to inform me of & that I now need a police case number to get a subpoena for the camera footage 2 months after the event. This is inefficient & poor service for such a security breech.
105 replies
72 months ago
Bad response times and poor customer support
I’m battling with my home fibre connection in the entire top floor of my home and due to the current lockdown having to work from home since March and this will be continuing till level 1 onward but cannot get my isp to resolve my internet issues. The response times are terrible and they can’t troubleshoot this without being onsite but can’t get any responses from them to my requests.
105 replies
88 months ago
Data & Airtime Theft
I had almost R600 in airtime & 1.5GB of data on my line on the 02nd February & despite having data all my airtime was deducted for data usage when I wasn't even using the phone while on my wifi at home. Even the additional R110 that I recharged was deducted within minutes leaving me without a cent & then having to deal with a useless call centre that couldn't resolve the issue. Only later to discover that they investigated the wrong number on my account & for a nerve advised me that there was no issue. Ofcourse the follow up was useless as the consultant wasn't aware that she logged a fault on the wrong number. Also, now I've received notification of my fault being resolved which is not the case & for a nerve they've given me a fraction of the missing airtime& data leaving me out of pocket for 2GB & R400. Sheer theft & no ownership taken - their system is at fault but they won't acknowledge it as the same thing happened previously on my 2nd number and also at the beginning of the month. You need competent staff in solutions, not puppets that are reading off a page.
210 replies
93 months ago
Worst Spa Facilities & Inexperienced Staff
I’ve just been to the spa for a wax and it took 55 minutes for my half leg and there was no clean towels laid out to cover myself for the Hollywood wax. the waxing room was cold and unprepared and I wasl stuck here half naked getting the 2nd area waxed and freezing. The last time I was here there was also no clean towels or soap left for a shower after my massage in any bathrooms. Worst spa ever & still had to pay for poor service with a clueless receptionist making excuses.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (25%)
1 Star
15 (75%)