FG
Faircape Group
Claimed Business
FG
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Faircape Group
Faircape Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Faircape Group across 53 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceUS
U S
1 reviews | Active since Jan 2020
15 Oct 2025, 05:41
Unprofessional workspace
Worked at this place. Got dismissed after asking why, I don't get paid overtime. Their response was that it's a must to work overtime and it's an obligation, that we should not get paid for No proper IT infrastructure. CEO speaks to his employees like they are sheep.( belittles employees on the floor infront of the other employees) They never sent my UIF documents ever since after calling and emailing them several time. Unprofessional IT Service do not recommend this ISP to anyone They fired 4 good ISP Technicians because the CEO didn't like them. No medical aid yet they fancy you with coffee to make the job look nice. So no benefits. Unprofessional workspace.
Helpful (0)
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U S
1 reviews | Active since Jan 2020
15 Oct 2025, 05:41
Unprofessional workspace
Worked at this place. Got dismissed after asking why, I don't get paid overtime. Their response was that it's a must to work overtime and it's an obligation, that we should not get paid for No proper IT infrastructure. CEO speaks to his employees like they are sheep.( belittles employees on the floor infront of the other employees) They never sent my UIF documents ever since after calling and emailing them several time. Unprofessional IT Service do not recommend this ISP to anyone They fired 4 good ISP Technicians because the CEO didn't like them. No medical aid yet they fancy you with coffee to make the job look nice. So no benefits. Unprofessional workspace.
0
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Khaleed B
1 reviews | Active since Jan 2020
31 Jul 2025, 09:56
Imagine paying for internet into AN INCORRECT ACCOUNT for 3 years. . . . No, this actually happened to us:)
Absolutely shocking experience with your Faircom Fibre Company!! Please get to the bottom of this. We have been paying this provider for nearly three years into an incorrect account. To be fair, I admit that on our side, should we have been paid directly via their portal — had we done so, this issue would likely never have happened. But instead, we sent multiple proof of payments over these 3 years(which they confirmed receiving each time and even reconnected our line several times). It was convenient for us, and they accepted it without question. Only now, after all this time — when we sent the POP for this month — did they finally pick up the error. What makes this even worse? Rather than taking accountability for failing to notice the problem sooner, the arrogant and completely unprofessional accounts department chose to punish us: they switched off our internet and slapped us with double invoices. And no, this wasn’t even explained — they just ignored my complaint and quietly added the extra charges to the payment portal. The level of incompetence and sheer disregard for long-standing customers is outrageous. After years of being a loyal paying client, we’re treated with zero accountability and total contempt. Have some other than Razia and Claudette call me to get to the bottom of this. I am hoping that there is atleast one person in that Claremont office that has people skills and can help get to the bottom of this. Faircape.. Your group has potentially lost quite a bit of money because of this oversight. They need to take accountability or I'll take my business elsewhere. (Not that it would matter, considering that apparently, I haven't even been paying you in the first place)
Helpful (0)
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Khaleed B
1 reviews | Active since Jan 2020
31 Jul 2025, 09:56
Imagine paying for internet into AN INCORRECT ACCOUNT for 3 years. . . . No, this actually happened to us:)
Absolutely shocking experience with your Faircom Fibre Company!! Please get to the bottom of this. We have been paying this provider for nearly three years into an incorrect account. To be fair, I admit that on our side, should we have been paid directly via their portal — had we done so, this issue would likely never have happened. But instead, we sent multiple proof of payments over these 3 years(which they confirmed receiving each time and even reconnected our line several times). It was convenient for us, and they accepted it without question. Only now, after all this time — when we sent the POP for this month — did they finally pick up the error. What makes this even worse? Rather than taking accountability for failing to notice the problem sooner, the arrogant and completely unprofessional accounts department chose to punish us: they switched off our internet and slapped us with double invoices. And no, this wasn’t even explained — they just ignored my complaint and quietly added the extra charges to the payment portal. The level of incompetence and sheer disregard for long-standing customers is outrageous. After years of being a loyal paying client, we’re treated with zero accountability and total contempt. Have some other than Razia and Claudette call me to get to the bottom of this. I am hoping that there is atleast one person in that Claremont office that has people skills and can help get to the bottom of this. Faircape.. Your group has potentially lost quite a bit of money because of this oversight. They need to take accountability or I'll take my business elsewhere. (Not that it would matter, considering that apparently, I haven't even been paying you in the first place)
0
Replies (0)DP
Dee-Anne Perrow
1 reviews | Active since Jan 2020
30 Oct 2024, 15:37
*******ly using property
What a terrible property management group! Employee's slam phones down on you if they are caught out in a lie. They just do what ever they want without any procedures being followed - they just decided to use our parking without permission - we received a email the evening before they intended to use it not asking but instructing us they were going to be using I for the next 3 months - no offer for an alternative, no offer to pay for the parking - actually nothing - when confronted we are just ignored - this is the third time they have done this despite being told by attorneys they cannot do so - they are useless and manage poorly with very poor communication skills. no consideration for our contracts with our tenants and their rights. there seems to be a lack of understanding on how ownership on parkings actually work - SCARY Suhail Desai and his manager Samantha Thwaites have no guilt to do what ever they want on other people property without permission and then just don't bother to resolve / respond issues.
Helpful (0)
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Dee-Anne Perrow
1 reviews | Active since Jan 2020
30 Oct 2024, 15:37
*******ly using property
What a terrible property management group! Employee's slam phones down on you if they are caught out in a lie. They just do what ever they want without any procedures being followed - they just decided to use our parking without permission - we received a email the evening before they intended to use it not asking but instructing us they were going to be using I for the next 3 months - no offer for an alternative, no offer to pay for the parking - actually nothing - when confronted we are just ignored - this is the third time they have done this despite being told by attorneys they cannot do so - they are useless and manage poorly with very poor communication skills. no consideration for our contracts with our tenants and their rights. there seems to be a lack of understanding on how ownership on parkings actually work - SCARY Suhail Desai and his manager Samantha Thwaites have no guilt to do what ever they want on other people property without permission and then just don't bother to resolve / respond issues.
0
Replies (0)LB
Lauren B
1 reviews | Active since Jan 2020
10 Apr 2024, 15:14
Faircape Health (pty) Ltd
Noordhoek Manor - response to David In consideration of your husband's privacy, we must respond with discretion, providing limited details. Your husband was under our care at our facility for over three years, during which time he received professional and compassionate support tailored to his needs. Our dedicated social worker reviewed extensive camera footage, confirming that your husband was treated with dignity and respect throughout his stay. Any concerns you raised regarding his care or meals were promptly investigated, referred to the appropriate departments, and resolved with feedback provided to you. Our menu undergoes seasonal adjustments and periodic updates, meticulously overseen by our Group Dietician to ensure optimal nutrition with carefully calculated portions. While there have been staffing changes aimed at enhancing efficiency, these adjustments did not compromise the quality of care provided to our residents. Regarding billing, charges were incurred only for additional items beyond the scope of the contract. We offered assistance and accommodated your own supplies, though at times they proved insufficient to meet your husband's needs. Our facility maintains surveillance cameras to safeguard residents. The incident involving a nail trimming was thoroughly investigated, with footage confirming it was a minor unintentional mishap. Subsequently, we agreed to only file his nails to mitigate any risks. Throughout your husband's stay, we regularly monitored his condition, providing recommendations for optimal management as needed. Some recommendations may have incurred additional costs, which we addressed with you. Our Healthcare Manager, Healthcare Administrator, and on-site Occupational The****** were all involved in addressing your concerns and offering support during your visits. While our facility does not have on-site doctors, we collaborate with a trusted medical practice whose physicians visit regularly. For after-hours emergencies, telephonic consultations are available, supported by our registered nurses who are on-site 24/7. In cases requiring hospital referral or a second opinion, we rely on an exceptional ambulance service for prompt and safe transportation. Should you wish to discuss any further concerns, please do not hesitate to reach out to us. Warm regards, Faircape Health
Helpful (0)
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Lauren B
1 reviews | Active since Jan 2020
10 Apr 2024, 15:14
Faircape Health (pty) Ltd
Noordhoek Manor - response to David In consideration of your husband's privacy, we must respond with discretion, providing limited details. Your husband was under our care at our facility for over three years, during which time he received professional and compassionate support tailored to his needs. Our dedicated social worker reviewed extensive camera footage, confirming that your husband was treated with dignity and respect throughout his stay. Any concerns you raised regarding his care or meals were promptly investigated, referred to the appropriate departments, and resolved with feedback provided to you. Our menu undergoes seasonal adjustments and periodic updates, meticulously overseen by our Group Dietician to ensure optimal nutrition with carefully calculated portions. While there have been staffing changes aimed at enhancing efficiency, these adjustments did not compromise the quality of care provided to our residents. Regarding billing, charges were incurred only for additional items beyond the scope of the contract. We offered assistance and accommodated your own supplies, though at times they proved insufficient to meet your husband's needs. Our facility maintains surveillance cameras to safeguard residents. The incident involving a nail trimming was thoroughly investigated, with footage confirming it was a minor unintentional mishap. Subsequently, we agreed to only file his nails to mitigate any risks. Throughout your husband's stay, we regularly monitored his condition, providing recommendations for optimal management as needed. Some recommendations may have incurred additional costs, which we addressed with you. Our Healthcare Manager, Healthcare Administrator, and on-site Occupational The****** were all involved in addressing your concerns and offering support during your visits. While our facility does not have on-site doctors, we collaborate with a trusted medical practice whose physicians visit regularly. For after-hours emergencies, telephonic consultations are available, supported by our registered nurses who are on-site 24/7. In cases requiring hospital referral or a second opinion, we rely on an exceptional ambulance service for prompt and safe transportation. Should you wish to discuss any further concerns, please do not hesitate to reach out to us. Warm regards, Faircape Health
0
Replies (0)DC
David C
1 reviews | Active since Jan 2020
1 Apr 2024, 10:52
Faircape Health (pty) Ltd
Faircape Noordhoek Manor - don't be fooled by the slick marketing: My husband was admitted to Faircape Noordhoek Manor in September 2020. I had placed him there for life being impressed with the window dressing - beautiful gardens, and glossy advertising. I moved him out recently, after becoming thoroughly disillusioned with the cold, uncaring corporate culture, which manifested in high staff turnover, shrinking portions food and drastic drop in quality of food, *********** nursing care and significant hidden charges added to my bill. I think the department of Social Services or other relevant departments need to look more closely at property developers like Faircape, whose only aim is to increase their profits at the expense of vulnerable residents and their families. Shrinking portions and inedible food Early on in his stay I sampled my husband’s food on a few occasions. It was beautifully presented and tasted great, although the portions were far too small for a 6ft plus man. Then things started to go wrong. They changed caterers as part of cost cutting, and the quality and presentation of the food deteriorated to an unacceptable level as a result. On one visit I noted his lunch -boiled rice with a piece of dry roasted baby marrow, with a small jug of white sauce, just flour and water. (no seasoning at all). I was informed that they do not season food as some residents cannot eat salt or black pepper. After going through the small side plate of this mess, 3 tiny pieces of chicken emerged. Most often a tower of pumpkin dominates the small side plate on which the main course is served. The second time it was cornflour and water, with a s**** of boiled chicken thrown in, again with boiled rice and a dried-out piece of roast carrot. I took this to the reception and asked them to taste it and see if this constitutes a healthy diet? The dietician called and said “Your husband is always hungry. Please supply tins of “Ensure” so that he is not hungry. My response was to please increase the quantity of food he is getting as the portion is just too small. Tins of Ensure were purchased and placed, not even one was opened or given to him. I think the Dietician should go and sample the food dished out to those who are bed ridden and cannot return it to the kitchen if it is unpalatable. Following the most recent Management changes, the three course meals have been changed to two - either soup and dessert, or main and dessert. Uncaring and *********** carers They brought in a very good Occupational The****** for those who could go to the lounge and benefit from the entertainment she provided. However, for an Alzheimer’s patient like my husband I felt completely in the dark on his progress. Each time I ask the Nurse on duty, the response is “Nothing has been reported so he is okay”. When I ask a “carer,” the response is always “I am new here, or I was on the other side, just started in Dementia Ward today”. A constant “Rotation” of carers can lead to insufficient care of a vulnerable resident. A full time Manager is needed, one Manager for three of their facilities is insufficient. A new carer turned up with nail cutting equipment, I was there and told her “His nails are so short he has no nails at all, leave it this time. She said, “I have been told to cut his nails”. I asked her to leave it, but she left her equipment behind. Next time I visit, my husband has a bandaged finger. His nail and part of finger cut. Nappy rash, bruises. After investigating with the Manageress, it emerged that he had pulled his hand and hence the finger and nail were cut off. Not possible. No explanation was offered for the other bruises we had also discovered at the time. Excessive billings without justification There is a problem with billing - extra laundry and diapers being the most problematic. The bookkeeper sits right at the front door and sees the large packages of diapers we bring in. Despite that has no hesitation in billing him for extra when there are unopened packages in his room. If the bills were read, anyone with common sense would query it. Same applies to laundry charges. When requesting clarification, the answer is the same “It is correct”. Obviously, she does not want to accept that the charges are incorrect. Don’t dare question the excessive charges…you will be sent to Manageress, who will hand you over to the person in charge of Carers, back to Bookkeeper, to Credit Controller…each one will pass the buck to the other…but they will debit your account and you have no recourse. The need for change is urgently needed here. There are better options out there Finally, one day I decided to call a few other similar facilities, the stress of all this was impacting my health. I visited a few places and was struck at the difference. Full time Manager available, the questions I was asked…” Have they kept a log of when he vocalises? Is it after meals? Is it after medication? Has he been too long in the same position? Why not put him in a soft rocking chair? Does he have any music? Etc. I then decided to move him, met many very pleasant people out there, one place even asked me if I would like to meet the residents and ask them if they are happy. Another family member had been placed at Quadrant Gardens, CPOA and during the time he was there, we had not one single complaint or problem. Full time Manager, Male Nurses as well as female. No bill loading, no problem with food, friendly staff and happy residents. Murambi House I moved my husband here, totally different vibes, most efficiently run, the very warm welcome we received was overwhelming. David was taken to a spotlessly clean room, amazing Nursing staff, I just could not believe it. Each time I called the phone was answered promptly over Easter Weekend, the Nurse and Carer both gave updates on his condition. Very professional and caring attitude. It is the norm at Faircape for four carers to be sitting with two residents, chatting, while David was slipping out of his chair, dirty water glass (if ever there was one) no one cared. Untidy clothing cupboard, badly damaged floor. At Faircape Health, his knees were frozen in a sitting position due to lack of exercise, when in bed he was uncomfortable in an awkward position. No one ever thought of providing a pillow or cushion to support his legs. At Murambi, he had both pillow and cushion to support his legs, he was also given a soft toy in his hand to prevent it from closing completely. At Murambi, on many visits I saw none of this. The level of care was evident in so many ways, I cannot itemise. Obviously, I am stricken with guilt. I wish I had taken my husband out of Faircape Health Care Centre ages ago. I wish I had known how to make a bed ridden patient more comfortable, I learnt all this at Murambi. Misleading advertising People need to look more carefully beyond the advertising and window dressing. They advertise six doctors on call 24/7. My experience has been when the Doctor’s surgery is closed, CMR are called to do an assessment, and if urgent to be taken to a hospital.
Helpful (0)
|Replies (0)DC
David C
1 reviews | Active since Jan 2020
1 Apr 2024, 10:52
Faircape Health (pty) Ltd
Faircape Noordhoek Manor - don't be fooled by the slick marketing: My husband was admitted to Faircape Noordhoek Manor in September 2020. I had placed him there for life being impressed with the window dressing - beautiful gardens, and glossy advertising. I moved him out recently, after becoming thoroughly disillusioned with the cold, uncaring corporate culture, which manifested in high staff turnover, shrinking portions food and drastic drop in quality of food, *********** nursing care and significant hidden charges added to my bill. I think the department of Social Services or other relevant departments need to look more closely at property developers like Faircape, whose only aim is to increase their profits at the expense of vulnerable residents and their families. Shrinking portions and inedible food Early on in his stay I sampled my husband’s food on a few occasions. It was beautifully presented and tasted great, although the portions were far too small for a 6ft plus man. Then things started to go wrong. They changed caterers as part of cost cutting, and the quality and presentation of the food deteriorated to an unacceptable level as a result. On one visit I noted his lunch -boiled rice with a piece of dry roasted baby marrow, with a small jug of white sauce, just flour and water. (no seasoning at all). I was informed that they do not season food as some residents cannot eat salt or black pepper. After going through the small side plate of this mess, 3 tiny pieces of chicken emerged. Most often a tower of pumpkin dominates the small side plate on which the main course is served. The second time it was cornflour and water, with a s**** of boiled chicken thrown in, again with boiled rice and a dried-out piece of roast carrot. I took this to the reception and asked them to taste it and see if this constitutes a healthy diet? The dietician called and said “Your husband is always hungry. Please supply tins of “Ensure” so that he is not hungry. My response was to please increase the quantity of food he is getting as the portion is just too small. Tins of Ensure were purchased and placed, not even one was opened or given to him. I think the Dietician should go and sample the food dished out to those who are bed ridden and cannot return it to the kitchen if it is unpalatable. Following the most recent Management changes, the three course meals have been changed to two - either soup and dessert, or main and dessert. Uncaring and *********** carers They brought in a very good Occupational The****** for those who could go to the lounge and benefit from the entertainment she provided. However, for an Alzheimer’s patient like my husband I felt completely in the dark on his progress. Each time I ask the Nurse on duty, the response is “Nothing has been reported so he is okay”. When I ask a “carer,” the response is always “I am new here, or I was on the other side, just started in Dementia Ward today”. A constant “Rotation” of carers can lead to insufficient care of a vulnerable resident. A full time Manager is needed, one Manager for three of their facilities is insufficient. A new carer turned up with nail cutting equipment, I was there and told her “His nails are so short he has no nails at all, leave it this time. She said, “I have been told to cut his nails”. I asked her to leave it, but she left her equipment behind. Next time I visit, my husband has a bandaged finger. His nail and part of finger cut. Nappy rash, bruises. After investigating with the Manageress, it emerged that he had pulled his hand and hence the finger and nail were cut off. Not possible. No explanation was offered for the other bruises we had also discovered at the time. Excessive billings without justification There is a problem with billing - extra laundry and diapers being the most problematic. The bookkeeper sits right at the front door and sees the large packages of diapers we bring in. Despite that has no hesitation in billing him for extra when there are unopened packages in his room. If the bills were read, anyone with common sense would query it. Same applies to laundry charges. When requesting clarification, the answer is the same “It is correct”. Obviously, she does not want to accept that the charges are incorrect. Don’t dare question the excessive charges…you will be sent to Manageress, who will hand you over to the person in charge of Carers, back to Bookkeeper, to Credit Controller…each one will pass the buck to the other…but they will debit your account and you have no recourse. The need for change is urgently needed here. There are better options out there Finally, one day I decided to call a few other similar facilities, the stress of all this was impacting my health. I visited a few places and was struck at the difference. Full time Manager available, the questions I was asked…” Have they kept a log of when he vocalises? Is it after meals? Is it after medication? Has he been too long in the same position? Why not put him in a soft rocking chair? Does he have any music? Etc. I then decided to move him, met many very pleasant people out there, one place even asked me if I would like to meet the residents and ask them if they are happy. Another family member had been placed at Quadrant Gardens, CPOA and during the time he was there, we had not one single complaint or problem. Full time Manager, Male Nurses as well as female. No bill loading, no problem with food, friendly staff and happy residents. Murambi House I moved my husband here, totally different vibes, most efficiently run, the very warm welcome we received was overwhelming. David was taken to a spotlessly clean room, amazing Nursing staff, I just could not believe it. Each time I called the phone was answered promptly over Easter Weekend, the Nurse and Carer both gave updates on his condition. Very professional and caring attitude. It is the norm at Faircape for four carers to be sitting with two residents, chatting, while David was slipping out of his chair, dirty water glass (if ever there was one) no one cared. Untidy clothing cupboard, badly damaged floor. At Faircape Health, his knees were frozen in a sitting position due to lack of exercise, when in bed he was uncomfortable in an awkward position. No one ever thought of providing a pillow or cushion to support his legs. At Murambi, he had both pillow and cushion to support his legs, he was also given a soft toy in his hand to prevent it from closing completely. At Murambi, on many visits I saw none of this. The level of care was evident in so many ways, I cannot itemise. Obviously, I am stricken with guilt. I wish I had taken my husband out of Faircape Health Care Centre ages ago. I wish I had known how to make a bed ridden patient more comfortable, I learnt all this at Murambi. Misleading advertising People need to look more carefully beyond the advertising and window dressing. They advertise six doctors on call 24/7. My experience has been when the Doctor’s surgery is closed, CMR are called to do an assessment, and if urgent to be taken to a hospital.
0
Replies (0)HD
HD
Horst D
1 reviews | Active since Jan 2020
21 Dec 2021, 12:48
ISP went from good to worst
Years ago I went to FairCape. Unfortunately they became bigger and the service went down the drain. Unstable internet connect, bad telephone communication, worst costumer service. This is really not with the money you pay !
Helpful (0)
|Replies (0)HD
Horst D
1 reviews | Active since Jan 2020
21 Dec 2021, 12:48
ISP went from good to worst
Years ago I went to FairCape. Unfortunately they became bigger and the service went down the drain. Unstable internet connect, bad telephone communication, worst costumer service. This is really not with the money you pay !
0
Replies (0)NR
Nomalanga R
1 reviews | Active since Jan 2020
27 Sept 2021, 20:33
FALSE ADVERTIZING - REFUND MY DEPOSIT
This is regarding a lease agreement signed for a 2 bedroom apartment with Faircape sales and leasing in 622 Liberty Grande, Maitland Cape town with Agent Samantha Whitehead. A payment was made of R6150 with Mellisa Kammies 21st August but when viewing the apartment for curtain measurements the apartment 622 was not the one i had viewed, the window to 622 in the main bedroom is shattered and the lock to the main door is worn. no paint work was done on the flat- i immediately requested a refund from the lease intended to start 1October (6 months)due to false advertising but nothing has been paid back yet, nor have any of my Emails been responded to by Mellissa.
Helpful (0)
|Replies (0)NR
Nomalanga R
1 reviews | Active since Jan 2020
27 Sept 2021, 20:33
FALSE ADVERTIZING - REFUND MY DEPOSIT
This is regarding a lease agreement signed for a 2 bedroom apartment with Faircape sales and leasing in 622 Liberty Grande, Maitland Cape town with Agent Samantha Whitehead. A payment was made of R6150 with Mellisa Kammies 21st August but when viewing the apartment for curtain measurements the apartment 622 was not the one i had viewed, the window to 622 in the main bedroom is shattered and the lock to the main door is worn. no paint work was done on the flat- i immediately requested a refund from the lease intended to start 1October (6 months)due to false advertising but nothing has been paid back yet, nor have any of my Emails been responded to by Mellissa.
0
Replies (0)