DC
David C
Active since Jun 2014
11
Reviews
0
Industries
Reviews
11 reviews8 months ago
CT Refrigeration..Poor Service
Regassed, replaced filter, flushed system, etc, fridge still does not work and once paid, then no service. Bought a new fridge. Do not trust.
0 replies
15 months ago
Call centre inefficient
God help us if we want to contact them online. First a long drawn out system where we have to enter lots of information, after that wait...wait...wait..a message "Please hold, one of our skilled Staff will attend to your call" After waiting for half an hour, one has no option but to hang up, possibly skilled staff still busy enjoying holidays. Meanwhile they do not send an email telling you that they have increased your monthly charge and on 6th January you receive a message saying "Your Cover has been stopped". Why, if there is an increase in charges, one should be notified, and if the previous bill has been paid promptly on 2nd January, they should not stop your cover. No understanding whatsoever. What if I had been in hospital and although paid the original amount as per contract, for a miserable R520, I would have been left with no cover whilst in hospital. Meanwhile all attempts to contact them would have failed as is evidenced from this call. They need to employ more staff, and work in offices, rather than from home. This working from home is not working.
112 replies
19 months ago
Very Poor Service CT Refrigeration
CT Refrigeration with a beautiful website, but very poor service. Charges were hefty, offered a written 6 month warranty, but when I called to say the fridge is not working, exactly same as before, they disappeared. I called them from a friend's number, responded immediately. Do not deserve even one star.
0 replies
24 months ago
Murambi House
Murambi House I placed my husband here, as the place he was in before Faircape Health in Noordhoek was unsatisfactory. What a welcome. Within 2 minutes of our arrival with a deeply distressed patient, Murambi swung into action. Two highly professional male nurses, carer, Manageress, Receptionist and Dietician were most attentive. Having been used to indifference all round, we were overwhelmed. Beautiful room, clean and immaculate. Carers in immaculate uniforms, wheeling residents around, most attentive, people sitting in the garden, others who were not so well (mentally) were very gently guided back to certain areas. Clayton their male nurse walking around talking to and assessing the residents. Having been used to seeing several carers slumped on sofas with two residents watching TV, (At Faircape Health) whilst others like my husband were calling and mostly ignored, this was a most refreshing change. Right from the day I wrote to them, the responses, the kindness, the caring attitude from Receptionist, the Nurses (most professional) the Carers (most professional) to the Accounts Department. All this was a very happy and pleasant change for me. After a year and a half, I came back home completely relaxed. Each time I visit, the same care is apparent. Carer and Nurse give me a detailed report on this progress. Clean water and equipment near his bed, cushions placed between his legs to support his legs, a soft toy in his hand to prevent it closing up further, a record of when and in what position he was turned in bed to prevent bed sores, twenty-four-hour care as in intensive care. On each visit we opened his cupboard, it was kept immaculately, neat and tidy, not like the previous place with a dirty glass, no water, keeping the cupboard tidy was the responsibility of the family visiting. Accounting was perfect, No gross inaccurate overcharging. No confusion in the accounts department. Each and every person knew their job well and I was never pushed around from one person to the next without results. I wish to Thank the Management, Nurses, Carers and all who work there, please keep this up, it is so good to see well trained qualified staff who care for the residents and do not just look upon it as a job. Well done!!!!!
0 replies
25 months ago
Faircape Health (pty) Ltd
Faircape Noordhoek Manor - don't be fooled by the slick marketing: My husband was admitted to Faircape Noordhoek Manor in September 2020. I had placed him there for life being impressed with the window dressing - beautiful gardens, and glossy advertising. I moved him out recently, after becoming thoroughly disillusioned with the cold, uncaring corporate culture, which manifested in high staff turnover, shrinking portions food and drastic drop in quality of food, *********** nursing care and significant hidden charges added to my bill. I think the department of Social Services or other relevant departments need to look more closely at property developers like Faircape, whose only aim is to increase their profits at the expense of vulnerable residents and their families. Shrinking portions and inedible food Early on in his stay I sampled my husband’s food on a few occasions. It was beautifully presented and tasted great, although the portions were far too small for a 6ft plus man. Then things started to go wrong. They changed caterers as part of cost cutting, and the quality and presentation of the food deteriorated to an unacceptable level as a result. On one visit I noted his lunch -boiled rice with a piece of dry roasted baby marrow, with a small jug of white sauce, just flour and water. (no seasoning at all). I was informed that they do not season food as some residents cannot eat salt or black pepper. After going through the small side plate of this mess, 3 tiny pieces of chicken emerged. Most often a tower of pumpkin dominates the small side plate on which the main course is served. The second time it was cornflour and water, with a s**** of boiled chicken thrown in, again with boiled rice and a dried-out piece of roast carrot. I took this to the reception and asked them to taste it and see if this constitutes a healthy diet? The dietician called and said “Your husband is always hungry. Please supply tins of “Ensure” so that he is not hungry. My response was to please increase the quantity of food he is getting as the portion is just too small. Tins of Ensure were purchased and placed, not even one was opened or given to him. I think the Dietician should go and sample the food dished out to those who are bed ridden and cannot return it to the kitchen if it is unpalatable. Following the most recent Management changes, the three course meals have been changed to two - either soup and dessert, or main and dessert. Uncaring and *********** carers They brought in a very good Occupational The****** for those who could go to the lounge and benefit from the entertainment she provided. However, for an Alzheimer’s patient like my husband I felt completely in the dark on his progress. Each time I ask the Nurse on duty, the response is “Nothing has been reported so he is okay”. When I ask a “carer,” the response is always “I am new here, or I was on the other side, just started in Dementia Ward today”. A constant “Rotation” of carers can lead to insufficient care of a vulnerable resident. A full time Manager is needed, one Manager for three of their facilities is insufficient. A new carer turned up with nail cutting equipment, I was there and told her “His nails are so short he has no nails at all, leave it this time. She said, “I have been told to cut his nails”. I asked her to leave it, but she left her equipment behind. Next time I visit, my husband has a bandaged finger. His nail and part of finger cut. Nappy rash, bruises. After investigating with the Manageress, it emerged that he had pulled his hand and hence the finger and nail were cut off. Not possible. No explanation was offered for the other bruises we had also discovered at the time. Excessive billings without justification There is a problem with billing - extra laundry and diapers being the most problematic. The bookkeeper sits right at the front door and sees the large packages of diapers we bring in. Despite that has no hesitation in billing him for extra when there are unopened packages in his room. If the bills were read, anyone with common sense would query it. Same applies to laundry charges. When requesting clarification, the answer is the same “It is correct”. Obviously, she does not want to accept that the charges are incorrect. Don’t dare question the excessive charges…you will be sent to Manageress, who will hand you over to the person in charge of Carers, back to Bookkeeper, to Credit Controller…each one will pass the buck to the other…but they will debit your account and you have no recourse. The need for change is urgently needed here. There are better options out there Finally, one day I decided to call a few other similar facilities, the stress of all this was impacting my health. I visited a few places and was struck at the difference. Full time Manager available, the questions I was asked…” Have they kept a log of when he vocalises? Is it after meals? Is it after medication? Has he been too long in the same position? Why not put him in a soft rocking chair? Does he have any music? Etc. I then decided to move him, met many very pleasant people out there, one place even asked me if I would like to meet the residents and ask them if they are happy. Another family member had been placed at Quadrant Gardens, CPOA and during the time he was there, we had not one single complaint or problem. Full time Manager, Male Nurses as well as female. No bill loading, no problem with food, friendly staff and happy residents. Murambi House I moved my husband here, totally different vibes, most efficiently run, the very warm welcome we received was overwhelming. David was taken to a spotlessly clean room, amazing Nursing staff, I just could not believe it. Each time I called the phone was answered promptly over Easter Weekend, the Nurse and Carer both gave updates on his condition. Very professional and caring attitude. It is the norm at Faircape for four carers to be sitting with two residents, chatting, while David was slipping out of his chair, dirty water glass (if ever there was one) no one cared. Untidy clothing cupboard, badly damaged floor. At Faircape Health, his knees were frozen in a sitting position due to lack of exercise, when in bed he was uncomfortable in an awkward position. No one ever thought of providing a pillow or cushion to support his legs. At Murambi, he had both pillow and cushion to support his legs, he was also given a soft toy in his hand to prevent it from closing completely. At Murambi, on many visits I saw none of this. The level of care was evident in so many ways, I cannot itemise. Obviously, I am stricken with guilt. I wish I had taken my husband out of Faircape Health Care Centre ages ago. I wish I had known how to make a bed ridden patient more comfortable, I learnt all this at Murambi. Misleading advertising People need to look more carefully beyond the advertising and window dressing. They advertise six doctors on call 24/7. My experience has been when the Doctor’s surgery is closed, CMR are called to do an assessment, and if urgent to be taken to a hospital.
0 replies
56 months ago
"NOT WORKING FROM HOME"
Discovery Health..."Working from Home" should be called "NOT WORKING FROM HOME" or "RELAXING AT HOM". I hate to write a negative review, but to try and get to talk to them is a nightmare. You have to wait a long time to listen to their long drawn out messages online, then the trot our "our consultants are working from home"..after a long long time when someone feels they have to clock in at least one call..they say "hold on, I will transfer your call" ..then nothing happens, call gets cut off. Automation of each and every aspect of a business is very frustrating to clients. Gone are the good old days when you called all companies and found a human at the other end of a line. Discovery Health, we pay a lot and do need some service. Not everyone is comfortable with your difficult and cumbersome electronic platforms.
106 replies
65 months ago
MTN Longbeach...Very poor service
MTN Longbeach, service is very poor. I have been there several times to change from Vodacom to MTN. Queue with no movement at all, I come back after half an hour, no movement at all. One person sitting with a laptop, chairs all occupied and one person at the counter. I do not know what takes so long. Each person seems to stand at the counter for a very very long time. I go and shop and return, same people still at counter and on chairs and the queue is longer, some people leave in frustration. Please can someone tell me why this is so? What do people download which takes so long. On last visit when I asked how long, they said a download is in progress. ????? Do they not have signal, slow computers??? After four attempts I am still stuck with the no signal or very slow signal from Vodacom. What other options????
0 replies
73 months ago
Excellent Servie
Safety Mo is a company selling hand sanitisers, gloves and other products so much in demand at this time. I would like to comment on the highly professional and excellent service I have received from them. This is a company with a heart as well as business acumen. I wanted to cancel an order, within five minutes, they had refunded the amount I had paid. Not only that, they offered free sanitisers as my order could not be shipped before lockdown. Very polite, very prompt, Thanks so much to Adam Chetty & partner. Grand work, keep it up.
53 replies
78 months ago
Stop these Calls
Five years ago my husband subscribed to one of their newspapers. For two years now he has not been able to read. We cancelled the subscription. Since then, we are constantly harassed by calls from various ladies offering discounts, why can't I read the paper instead of my husband, I tell each and every one to remove my name from the data base. Some of them just bang the phone down. Aggressive marketing is a real problem. They need to look into these policies. If a client has cancelled a subscription, it could be that the person is dead, his relatives cannot afford it, circumstances have changed. There has to be a system in place where we are not inundated with nuisance calls. No one should have to be woken up in the morning or run from cooking to answer a call from an aggressive person who just does not understand that we no longer need the newspaper. I would be very grateful if our name could be deleted from all their data bases. Thanks
0 replies
78 months ago
Poor On-line Customer Service
Ordered cell phone, after waiting for 3 weeks and phone calls, checked on their site to see my order is cancelled. One major issue is they do not send or acknowledge an order, no email, no confirmation. If delay, no apology..staff know little about what is going on. The same response from all the ladies that answer the phone .."We are waiting from the supplier to send the item"..no they have no idea when the item will arrive..much more training needed. They do not respond to emails. At least other companies acknowledge your order, give you an approximate delivery date...send an email advising you days before if delay in processing. Loot online have no such customer service. Take the order...let the customer wait...if and when it arrives, well and good, if not..fob the customer off with a vague answer. I have ordered movies from them and most of the time they have been delivered, later than sooner. I see they are not given to responding to any of the complaints on Hello Peter. I needed the cell phone for a birthday gift and based on delivery time stated, ordered it well in advance. Now...they have cancelled the order. I am old and cannot run around shops, hence ordered online. Loot..you need to improve on your services, train your staff, Please.
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
8 (72.72727272727273%)