Dealer Sold Me a Defective Mercedes for R270k – Now Refusing Refund Despite CPA Violations

I purchased a 2014 Mercedes-Benz C220d (VIN: WDD2050042R011737) from Driver1/SA Motocorp in Randburg for R269,950, and it has been an absolute nightmare.

Within an hour after they fitted the defective turbo, the car suffered catastrophic engine failure. The dealer claimed it had been “tested” just two days before — a clear misrepresentation. After paying nearly R270,000 cash, I was offered a disrespectful R120,000 refund, despite admitting the car was defective.

I invoked my rights under the Consumer Protection Act:

Section 56: The defect occurred within the 6-month imp**** warranty period.

Section 55(2)(c): The vehicle was clearly not fit for purpose.

Section 41(1): Misrepresentation was involved.

Instead of resolving this, they’ve been evasive, offered unfair alternatives, and now want to repossess a loan car they gave me for temporary mobility — knowing I still haven’t been refunded.

I've already filed a formal complaint with MIOSA and will escalate to the National Consumer Commission (NCC). I'm also preparing to expose this through consumer watchdogs and social media.

I urge Mercedes-Benz South Africa and the public to take notice: This is how this dealership treats customers who pay full price in good faith.

Do NOT trust this dealership unless you’re ready to lose your money, fight for your rights, and be ignored when problems arise.