DB
Driver1 Bryanston
Unclaimed Business
DB
Driver1 Bryanston
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
-100Unlikely
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSP
STHEMBISO P
1 reviews | Active since Jan 2020
15 May 2025, 18:00
Dealer Sold Me a Defective Mercedes for R270k – Now Refusing Refund Despite CPA Violations
I purchased a 2014 Mercedes-Benz C220d (VIN: WDD2050042R011737) from Driver1/SA Motocorp in Randburg for R269,950, and it has been an absolute nightmare. Within an hour after they fitted the defective turbo, the car suffered catastrophic engine failure. The dealer claimed it had been “tested” just two days before — a clear misrepresentation. After paying nearly R270,000 cash, I was offered a disrespectful R120,000 refund, despite admitting the car was defective. I invoked my rights under the Consumer Protection Act: Section 56: The defect occurred within the 6-month imp**** warranty period. Section 55(2)(c): The vehicle was clearly not fit for purpose. Section 41(1): Misrepresentation was involved. Instead of resolving this, they’ve been evasive, offered unfair alternatives, and now want to repossess a loan car they gave me for temporary mobility — knowing I still haven’t been refunded. I've already filed a formal complaint with MIOSA and will escalate to the National Consumer Commission (NCC). I'm also preparing to expose this through consumer watchdogs and social media. I urge Mercedes-Benz South Africa and the public to take notice: This is how this dealership treats customers who pay full price in good faith. Do NOT trust this dealership unless you’re ready to lose your money, fight for your rights, and be ignored when problems arise.
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STHEMBISO P
1 reviews | Active since Jan 2020
15 May 2025, 18:00
Dealer Sold Me a Defective Mercedes for R270k – Now Refusing Refund Despite CPA Violations
I purchased a 2014 Mercedes-Benz C220d (VIN: WDD2050042R011737) from Driver1/SA Motocorp in Randburg for R269,950, and it has been an absolute nightmare. Within an hour after they fitted the defective turbo, the car suffered catastrophic engine failure. The dealer claimed it had been “tested” just two days before — a clear misrepresentation. After paying nearly R270,000 cash, I was offered a disrespectful R120,000 refund, despite admitting the car was defective. I invoked my rights under the Consumer Protection Act: Section 56: The defect occurred within the 6-month imp**** warranty period. Section 55(2)(c): The vehicle was clearly not fit for purpose. Section 41(1): Misrepresentation was involved. Instead of resolving this, they’ve been evasive, offered unfair alternatives, and now want to repossess a loan car they gave me for temporary mobility — knowing I still haven’t been refunded. I've already filed a formal complaint with MIOSA and will escalate to the National Consumer Commission (NCC). I'm also preparing to expose this through consumer watchdogs and social media. I urge Mercedes-Benz South Africa and the public to take notice: This is how this dealership treats customers who pay full price in good faith. Do NOT trust this dealership unless you’re ready to lose your money, fight for your rights, and be ignored when problems arise.
0
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Pat K
1 reviews | Active since Jan 2020
25 Feb 2025, 15:35
Don't buy a car from Driver1 Bryanston (BAIC) - Republic Rd
I would like to share my experience that we have had with Driver1 Bryanston (Republic Rd) / BAIC SA as I am beyond infuriated with their service & as well as the responses received from both these entities. (Channelled through Driver1 to BAIC) Below is a summary of my painful journey which has been over 6 months due to all the nonsense being spoken and being given the run around:- Cosmos (Johan) from Driver1 Bryanston / BAIC sold us the B40 Champion Plus in July 2024. Many promises were made pre-sale of the vehicle but once all was being signed, it was a different story regarding the warranty period & service plans. Also to be noted that the vehicle had not been in an accident but that the previous owner had needed the money, hence the sale. The vehicle apparently came from Herm****. Then when it came to vehicle finance, documents were signed but there was no discussion and I was never advised upfront as to who they would be going to either, I had advised Cosmos that I would be going to my own bank directly. I basically found out when all the notifications were coming through to me. The rates put through were high in comparison to what I could get from my own bank, and I stated that they needed to cancel their application to my bank as I did advise Cosmos not to go there initially. Yes, they are rather quick in getting the rates however this comes at a premium interest rate I might add! Then to top it all, Jaco from Finance then contacts my bank with us on copy and states that seeing that he lost money on this deal they need to compensate him… Ludicrous and unprofessional! When we took ownership of the vehicle, it was sitting on 17-18L/100km and it was just under 3000 kms on the odometer. (Should be between 10L – 13L/100kms) The air freshener in the car was great upon receipt but once it wore off there was a horrid smell of garlic which still is evident today. Strangely we were given extra set of car mats as part of the “thank you gift”…. Upon receiving the car, the blue tooth was not working and there was also no manual. I raised the concern to Driver1 regarding the fuel consumption as it was still sitting between 14L – 15L/100km & they basically stated that after 5000 kms the engine should ease, and we should then get to between 10-13L/100km. We then did a trip to CT and the consumption was not improving to where it should be. Eventually in Oct I saw Ralph, a new car salesman from Driver 1 Bryanston, in Nicholway promoting the BAIC B40 Plus. I mentioned to him that I was concerned that my vehicle’s fuel consumption was not “right / ideal” as it is not in the range where it should be after 5000kms. When I received the vehicle, it was sitting on 17-18L / 100km and after a return trip from JHB to CT, the car was still sitting on round 14L/100km. Ralph agreed that it shouldn’t be there and suggested that I check the mode button & see what mode the car is set in. Upon checking the mode button, it was not working and therefore I could not determine which mode the vehicle was in. Ralph asked me to bring the car in to have a look and said he would also arrange a manual for me as the one initially sent to us was a blurry PDF file. I took my car in & got given a vehicle to utilise for the day – B40 Plus. I was then advised that the mode button is broken and that the cluster needs to be replaced. Ralph stated that I need to bring my car in again so that they can replace it and that they have already ordered the new cluster in the interim. I keep needing to follow up and I then take my car in once the “new cluster has arrived”. I get given a BAIC B40 Plus to utilise while my car is being fixed. (Ralph also advises me that I will always get a courtesy vehicle of the same calibre as that is how they treat customers.) They keep my car for a couple days; I need to put in R400 for petrol as the car was on empty. When I get to collect my vehicle, Ralph fixes the Bluetooth, still states that he would get us a manual and that the car navigation system will be functional shortly as initially we were told its not available. Ralph tells me they will reimburse me the R400 for the petrol – To date l have not been reimbursed. The outcome of the visit is that there they have installed the cluster however the cluster is not syncing with the dashboard and now they need to tie in with China’s technical team as they need to get some software sorted out. Jacque from BAIC being the only trustworthy technician. So now I would need to bring the car back again a few weeks later. I consistently must follow up. Then unfortunately I then get told that Jacque (BAIC) has had a stroke so he could not come in to attempt to fix the vehicle in Nov / Dec. We need to drive to CT in Dec again – The vehicle is still sitting round 14L/100k. In Dec my car is needing a 15000km service – Ralph advises me that it will be better to do the 2 together to avoid me having to bring the car in twice and I won’t get penalised for a late service. 16 Jan 2025 and I’m sitting on 16500kms. There is another visit in-between & get given a dirty Polo with broken door handles - They give me a R400 voucher so I can go put petrol in the car. I then get advised that Ralph has spoken to Jacque who has the head of technical from China with him and they will sort the car out the following week. New cluster arrives – Get given a car with no petrol in it & get advised to put in R100 to get it home & back. When collecting my car Ralph advises me that the outcome of what went wrong was that the incorrect cluster was put int. A diesel as opposed to petrol cluster & the Paarl Dealership is to blame for putting the incorrect cluster in. I reply that this is rather weird as the last time you stated Stellenbosch (originally Herm****) and surely when you buy a vehicle you would check the history – Apparently not. Another point of confusion is that last year I brought the car in to replace the cluster (Nov / Dec) & that was when the next problem arose of it not syncing to the dashboard. So, I am now very confused…. Ralph just said that that is what he was told by the Service Manager, who subsequently resigned in Dec. Now Blue tooth is not working again as well as navigation not possible at all. I apparently had a service however the brake fluid light came on 2 days later so I’m not too sure how efficient & effective the services are at this branch. In all fairness to Ralph, he did not sell us the car but did try his best to assist and was apparently also given the run around by the Service Dept. Due to this incident, I have wasted a lot of money on additional fuel consumption – Which is ludicrous. I received a warning from my company stating that I am over my required consumption by 290L & that I will be liable to pay cash for this – Is Driver1 / BAIC going to pay??!!!!! I have worked for Motor Manufacturers like Toyota, VW & Merc and I am dumbfounded by the run around I am being given by BAIC or should I say Driver1 Bryanston
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Pat K
1 reviews | Active since Jan 2020
25 Feb 2025, 15:35
Don't buy a car from Driver1 Bryanston (BAIC) - Republic Rd
I would like to share my experience that we have had with Driver1 Bryanston (Republic Rd) / BAIC SA as I am beyond infuriated with their service & as well as the responses received from both these entities. (Channelled through Driver1 to BAIC) Below is a summary of my painful journey which has been over 6 months due to all the nonsense being spoken and being given the run around:- Cosmos (Johan) from Driver1 Bryanston / BAIC sold us the B40 Champion Plus in July 2024. Many promises were made pre-sale of the vehicle but once all was being signed, it was a different story regarding the warranty period & service plans. Also to be noted that the vehicle had not been in an accident but that the previous owner had needed the money, hence the sale. The vehicle apparently came from Herm****. Then when it came to vehicle finance, documents were signed but there was no discussion and I was never advised upfront as to who they would be going to either, I had advised Cosmos that I would be going to my own bank directly. I basically found out when all the notifications were coming through to me. The rates put through were high in comparison to what I could get from my own bank, and I stated that they needed to cancel their application to my bank as I did advise Cosmos not to go there initially. Yes, they are rather quick in getting the rates however this comes at a premium interest rate I might add! Then to top it all, Jaco from Finance then contacts my bank with us on copy and states that seeing that he lost money on this deal they need to compensate him… Ludicrous and unprofessional! When we took ownership of the vehicle, it was sitting on 17-18L/100km and it was just under 3000 kms on the odometer. (Should be between 10L – 13L/100kms) The air freshener in the car was great upon receipt but once it wore off there was a horrid smell of garlic which still is evident today. Strangely we were given extra set of car mats as part of the “thank you gift”…. Upon receiving the car, the blue tooth was not working and there was also no manual. I raised the concern to Driver1 regarding the fuel consumption as it was still sitting between 14L – 15L/100km & they basically stated that after 5000 kms the engine should ease, and we should then get to between 10-13L/100km. We then did a trip to CT and the consumption was not improving to where it should be. Eventually in Oct I saw Ralph, a new car salesman from Driver 1 Bryanston, in Nicholway promoting the BAIC B40 Plus. I mentioned to him that I was concerned that my vehicle’s fuel consumption was not “right / ideal” as it is not in the range where it should be after 5000kms. When I received the vehicle, it was sitting on 17-18L / 100km and after a return trip from JHB to CT, the car was still sitting on round 14L/100km. Ralph agreed that it shouldn’t be there and suggested that I check the mode button & see what mode the car is set in. Upon checking the mode button, it was not working and therefore I could not determine which mode the vehicle was in. Ralph asked me to bring the car in to have a look and said he would also arrange a manual for me as the one initially sent to us was a blurry PDF file. I took my car in & got given a vehicle to utilise for the day – B40 Plus. I was then advised that the mode button is broken and that the cluster needs to be replaced. Ralph stated that I need to bring my car in again so that they can replace it and that they have already ordered the new cluster in the interim. I keep needing to follow up and I then take my car in once the “new cluster has arrived”. I get given a BAIC B40 Plus to utilise while my car is being fixed. (Ralph also advises me that I will always get a courtesy vehicle of the same calibre as that is how they treat customers.) They keep my car for a couple days; I need to put in R400 for petrol as the car was on empty. When I get to collect my vehicle, Ralph fixes the Bluetooth, still states that he would get us a manual and that the car navigation system will be functional shortly as initially we were told its not available. Ralph tells me they will reimburse me the R400 for the petrol – To date l have not been reimbursed. The outcome of the visit is that there they have installed the cluster however the cluster is not syncing with the dashboard and now they need to tie in with China’s technical team as they need to get some software sorted out. Jacque from BAIC being the only trustworthy technician. So now I would need to bring the car back again a few weeks later. I consistently must follow up. Then unfortunately I then get told that Jacque (BAIC) has had a stroke so he could not come in to attempt to fix the vehicle in Nov / Dec. We need to drive to CT in Dec again – The vehicle is still sitting round 14L/100k. In Dec my car is needing a 15000km service – Ralph advises me that it will be better to do the 2 together to avoid me having to bring the car in twice and I won’t get penalised for a late service. 16 Jan 2025 and I’m sitting on 16500kms. There is another visit in-between & get given a dirty Polo with broken door handles - They give me a R400 voucher so I can go put petrol in the car. I then get advised that Ralph has spoken to Jacque who has the head of technical from China with him and they will sort the car out the following week. New cluster arrives – Get given a car with no petrol in it & get advised to put in R100 to get it home & back. When collecting my car Ralph advises me that the outcome of what went wrong was that the incorrect cluster was put int. A diesel as opposed to petrol cluster & the Paarl Dealership is to blame for putting the incorrect cluster in. I reply that this is rather weird as the last time you stated Stellenbosch (originally Herm****) and surely when you buy a vehicle you would check the history – Apparently not. Another point of confusion is that last year I brought the car in to replace the cluster (Nov / Dec) & that was when the next problem arose of it not syncing to the dashboard. So, I am now very confused…. Ralph just said that that is what he was told by the Service Manager, who subsequently resigned in Dec. Now Blue tooth is not working again as well as navigation not possible at all. I apparently had a service however the brake fluid light came on 2 days later so I’m not too sure how efficient & effective the services are at this branch. In all fairness to Ralph, he did not sell us the car but did try his best to assist and was apparently also given the run around by the Service Dept. Due to this incident, I have wasted a lot of money on additional fuel consumption – Which is ludicrous. I received a warning from my company stating that I am over my required consumption by 290L & that I will be liable to pay cash for this – Is Driver1 / BAIC going to pay??!!!!! I have worked for Motor Manufacturers like Toyota, VW & Merc and I am dumbfounded by the run around I am being given by BAIC or should I say Driver1 Bryanston
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Geraldine O
1 reviews | Active since Jan 2020
18 Jan 2025, 11:10
I would like to thank Jaco Smith & Phillip van Zyl for their brilliant service and help buying a new used car
I would like to thank Jaco Smith & Phillip van Zyl for their brilliant service and help buying a new used car. Their VEHICLES are clean, and they offer after sales support. I would recommend Driver 1 to all my friends. Kind Regards Geraldine Olivier
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Geraldine O
1 reviews | Active since Jan 2020
18 Jan 2025, 11:10
I would like to thank Jaco Smith & Phillip van Zyl for their brilliant service and help buying a new used car
I would like to thank Jaco Smith & Phillip van Zyl for their brilliant service and help buying a new used car. Their VEHICLES are clean, and they offer after sales support. I would recommend Driver 1 to all my friends. Kind Regards Geraldine Olivier
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jA
johan A
1 reviews | Active since Jan 2020
6 Dec 2024, 08:04
Nightmare ar Driver1
If things go wrong, then you find out who you deal with. Dealing with them to pay for the broken windscreen my Porsche was delivered with is a nightmare. Jaco is the ultimate con artist. Somehow my car was delivered with a rwc, but many roadworthy issues like blown shocks and oil leaks. He just said it is an old car!. Also no record of the advertised 82 point check on every vehicle sold, to rnsure peace of mind. Haha. Now they ignore me like the plague. I am only left with the option to warn consumers what they really are like if problems occur.
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johan A
1 reviews | Active since Jan 2020
6 Dec 2024, 08:04
Nightmare ar Driver1
If things go wrong, then you find out who you deal with. Dealing with them to pay for the broken windscreen my Porsche was delivered with is a nightmare. Jaco is the ultimate con artist. Somehow my car was delivered with a rwc, but many roadworthy issues like blown shocks and oil leaks. He just said it is an old car!. Also no record of the advertised 82 point check on every vehicle sold, to rnsure peace of mind. Haha. Now they ignore me like the plague. I am only left with the option to warn consumers what they really are like if problems occur.
0
Replies (0)RD
Roger D
1 reviews | Active since Jan 2020
15 Aug 2024, 10:59
False Advertising of vehicles specs and details from Driver1
Unfortunately what was advertised was not forthcoming. Purchased a little Ford Figo with my Daughter for the family. Advert points which was not true: Original single Lady owner advertised: Fact, Avis fleet car before 2nd Lady owner. Advertised a Ford Figo Trend: Fact, vehicle is a Ford Figo Ambiente. Full service history advertised: Fact, only book stamped provided by non franchised service mechanic with no factual invoices to confirm details of services. Dekra tested advertised: Fact, generic roadworthy centre used with illegible tick sheet provided. Ford service completed: Fact service done at Ford however extra work needed rejected by dealership. Perfectly immaculate and original: Fact, airbrushed paint spray to try conceal scratches and new deep scratch evident on collection. Had to insist on cambelt replacement due to no service history details which was done inhouse. Had to return vehicle for belt issues after work done. Had to purchase a new battery 3 weeks after receiving vehicle. No compensation by Dealer1. Sad to say all complaints to resolve just the battery issue were ignored. No comments on the balance of complaints or details were positive.
Helpful (0)
|Replies (0)RD
Roger D
1 reviews | Active since Jan 2020
15 Aug 2024, 10:59
False Advertising of vehicles specs and details from Driver1
Unfortunately what was advertised was not forthcoming. Purchased a little Ford Figo with my Daughter for the family. Advert points which was not true: Original single Lady owner advertised: Fact, Avis fleet car before 2nd Lady owner. Advertised a Ford Figo Trend: Fact, vehicle is a Ford Figo Ambiente. Full service history advertised: Fact, only book stamped provided by non franchised service mechanic with no factual invoices to confirm details of services. Dekra tested advertised: Fact, generic roadworthy centre used with illegible tick sheet provided. Ford service completed: Fact service done at Ford however extra work needed rejected by dealership. Perfectly immaculate and original: Fact, airbrushed paint spray to try conceal scratches and new deep scratch evident on collection. Had to insist on cambelt replacement due to no service history details which was done inhouse. Had to return vehicle for belt issues after work done. Had to purchase a new battery 3 weeks after receiving vehicle. No compensation by Dealer1. Sad to say all complaints to resolve just the battery issue were ignored. No comments on the balance of complaints or details were positive.
0
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