Unprofessional

On Wednesday last week I booked the date of evaluation when I came I came to the doggy place that is a church and the don't have a proper office, I drived and passed and I was told I will get my certificate late evening but still nothing I have received the certificate when I came to the office to enquire the don't want me to in and give me an email address to email and I did email but still nothing I really don't know what to do because now I can't work because I am waiting for the certificate this is unprofessional.