1 reviews | Active since Member
They repaired our leaking power steering, service started off great, following week steering started leaking again, they said there was power steering fluid left on the one pan, 3 months later power steering started leaking again, the agreed to pick the vehicle up to take it to their workshop, after picking the vehicle up they said they going straight back to the workshop, which was not true, the next morning they were on the way to the workshop in my car, got into an accident and killed a dog, took almost a full day to get any type of feedback from them after they informed us about the accident, only time we got any feedback was when we phoned them, finally received pictures of the car and there report of what they thought was wrong with the car, we asked for a time frame which they were very vague about and requested a courtesy car as I am on the road during the day and cannot afford not to have a car, sat without a car for two days and then demanded my car get top priority, they returned my car to me in their version of drivable, without a bumper and was promised the bumper would be repaired and refitted within 4 days, next morning when I left for work I immediately knew the car was not right, brakes were squishy, brakes only taking right at the bottom when pressing brakes, steering vibrations are on another level, reported it to them immediately, we came to an agreement we would take the Car back to them Friday the 16th for all the needed repairs and to fit the bumper, they were aware the ENTIRE time we need the car back before Christmas and everything was agreed to, now when it's time for things to be done they are now saying they can't guarantee when my car can be fixed and they will only reclaim through their insurance in the new year and that I should continue driving without a bumper (which was not even sent away for any repairs) and that they will only look at my car next year, never mind that due to the bumper being off toff radiator that they damaged and subsequently had to replace due to the accident is exposed and there is a water bottle exposed etc. Honestly very disappointed considering this was their fault.
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