Great when signing you on, a pain when you leave their service.

Took a long-term rental (12 months) with Drivve in November 2021. It's a month to month contract that you can cancel at any point according to their T's & C's which appealed to me at the time as I didn't want to be stuck in a contract at that point in my life. I paid a refundable deposit as well as an admin fee plus first months's rental fee and was told to go pick up the vehicle from Pace. All went well. For 11 months I have not missed a payment and have paid on time.

My life circumstances changed suddenly and I found myself having to cancel my lease within a few days. I contacted Drivve and was told to return the vehicle to Pace with a full tank (I had not received it with a full tank) which I did, from there Pace would send a report to Drivve and from that report, my deposit refund would be allocated. The vehicle was inspected in front of me and I was told that bar a minor dent on the door of the seat behind the driver's seat, the car was immaculate and that was that. (my contract covered dings and minor dents caused by every day usage of the vehicle).

I then received a charge (R350) from Drivve for admin on I'm guessing are a traffic fine search? My fines had been paid two weeks before I returned the vehicle. I paid the charge and made an enquiry on my refund, I was told that it had been handed over to accounts. Two weeks have since passed with no communication.

Unfortunately Drivve has fallen into that infamous niche of start-ups that are great when you sign on, but are a pain when you leave their service. They only care so long as you're their customer and are paying your rental fee.