Bad customer service

Bad customer service I am writing to express my deep concern regarding the recent work carried out by DRM Projects, as commissioned by OUTsurance, at our complex. Unfortunately, your actions have resulted in significant damage, including the disruption of my unit's underground cable and the fibre cable, as well as leaving our yard in a state of disarray with incomplete paving and excessive mud due to the recent rain. Regrettably, the DRM Projects has shown reluctance to take responsibility for these issues. I will now take this matter to the ombudsman since we are not reaching a common ground.