Poor customer service

When purchasing my vehicle, the finance lady was on leave and the person covering her was unable to get me approved because I already had a vehicle on my name. I applied myself with MFC and was approved. The finance lady returned to work and was then able to complete the deal.

I collected the vehicle and a few days later did a road trip to sedgefield. While driving to Sedgefield I received a call from the dealership advisimg the safety report came back saying the bonnet needed to be repaired. So I was given a faulty and potentially unsafe vehicle to drive without neing informed about it.

Droomers arranged for the repair to be done but I needed to get the vehicle to Paarl and collect it afterwards. I requested them to collect and deliver it but they were unwilling to. The only concession made was for me to be provided a loan vehicle while my car was in for repairs.

Beware when buying a used vehicle from this dealership as their level of customer service leaves a lot to be desired. My car cost R250k so it was not a cheap car by my standards, maybe it was for them which is why i received the service that I did.

I also was not compensated for the petrol or time I had to waste taking the car to them.