DropStop poor response and shoddy repair

I was appalled by the unprofessional standard of work performed at my residence on 07 September 2022 by DropStop Repairs & Maintenance.

I offered Dropstop the right of reply before posting the public review. I was even more appalled by the vulgar language used in the reply - language which I would not ever use. The person, Hendrik who I was told will be coming to oversee the work did not pitch up. The reason Dropstop provided is that he was busy on another site. It seems that this is normal practice. A persons word should be sacred irrespective of the size of the job. It seems Dropstop does not care for small customers. The crew that arrived were not clearly briefed on the issue at hand and were not adequately prepared. to effectivly address the issue. The preparation and cleaning of the surface of the gutterwas very poor. The cleaning of the surface with a paint brush did not effectively remove dust, dirt, bord droppings etc. This compromises the integrity of the performed work. The paint applied on top of bird droppings (photos have been taken) does not provide peace of mind that the rain water leaks have been sorted. In earlier discussions with Dropstop they emphasized to me the importance of adequate preparation of the surface before commencing any repairs.

My concern is that due to the inadequate cleaning of the gutter surface the repair is going to deteriorate and not going to last for too long and the ceiling is still very likely to leak. This is really unfortunate as any leak gets into our lounge which is carpeted. As with rainstorms in the highveld, it typically occurs in the evenings when help is not readily available. Also, the damage would already be done by the time it is rectified.