Damaged goods and shocking attitude

I have just had a nasty experience at Dry Clean City in Bryanston in the Riverside shopping centre . I took two jackets to be dry cleaned. When I got them back they were damaged. It looked as though the jackets had been ironed. The collars and all the seems are shiny. After a lot of back and forth the owner then told me that it is the fault of the Shop where I bought the jackets. Never mind the fact that I have dry cleaned one of the jackets before with no problems. She didn't even offer to reimburse me for the dry cleaning or offer any apology. I was so shocked at her attitude and the fact that she couldn't be bothered about her customers.