Poor service

I signed with DSC in 2018,finally, nearly 6 years later I signed a settlement offer. I recieved an email from them on the 14nth of August 2024 stating they needed to see me between the 19nth to the 21st(I had to choose which day was most suitable for me). I signed the offer on the 19nth of August and was told I'd get my copy of the settlement and I have been waiting till date. I requested an advance, gave reasons and I believe even submitted substantial evidence and they just are not forthcoming with me. All I was told was that I was not going to get the requested advance, no reasons were shared whatsoever. I have been waiting for the attorney to get back to me for nearly a month now and also to send my copy of of the settlement letter. Also, I pleaded that if they didn't wish to grant me the advance due to whatever reason, then perhaps they could allow me to outsource it from 3rd parties. I did outsource, just that DSC was not willing to co-operate nor even sign the damn understanding!!!! They're fine with them getting their 25% and whatever more costs, then to hell with whatever happens next.. So long they're sure they'll get their % since I've accepted the offer. I am at my wits end with those people and I am starting to think that I am getting ignored due to the color of my skin as they're being praised by the people of another race as per their Facebook page!!! They do NOT even deserve the 1 star I gave them😑