Delivery incompetence by DSL Telecom

ChatGPT Memory full You said: I processed an order for the delivery of a SIM card from DSL Telecom and everything was processed nine days ago. I was advised that it's going to take between three to four business days for a delivery. Last week there was miscommunication on their part in terms of the delivery which got escalated to their support division and then the support division had told me that they are looking into the issue. The whole of last week we did not get the delivery because there were claims that there was insufficient information about the address which is not true because the consultant who processed the order was given exact details even about the gate to use for the university to put on the case file. So now it is nine days later the issue has been escalated and we were assigned a consultant to deal with this. I got a call yesterday which was on, it's actually 10 days today, a call yesterday which was on Monday to let me know that the order will be prioritized and should be delivered yesterday which did not happen. Then I got a call again today at 11 a.m in the morning confirming that the order is out for priority delivery and it will be delivered after 12 o'clock between 12 and 5 o'clock today only to get calls around 3 p.m stating that the order will not make it today it will make it tomorrow. I'm very frustrated with the level of incompetence of this company and their delivery partner and I will not be paying the full monthly fee that will be charged on my account because I will not pay for services that I have not received. We are four days into the new month and I'm supposed to pay the full amount that's not going to happen. Please help me structure a complaint and a review that I can put on their Hello Peter site to report and escalate this. ChatGPT said: Here’s a well-structured and professional complaint and review you can post on HelloPeter to ensure it captures all key details, demonstrates your patience, and highlights the company’s poor handling of your order — while maintaining a tone that compels a response:

Complaint Title: Unacceptable Delays and Poor Communication from DSL Telecom Regarding SIM Card Delivery

Complaint / Review: I am extremely disappointed with the level of service I have received from DSL Telecom regarding my SIM card order.

I placed an order for the delivery of a SIM card 10 days ago, and I was advised that delivery would take 3–4 business days. Despite providing full and accurate delivery details, including specific instructions about the correct university gate and entry point, the delivery has still not taken place.

Last week, I was informed that there was “insufficient address information,” which is completely false. This issue was escalated to the support division, who assured me that they were looking into it. Since then, I’ve been passed from one consultant to another, with no actual progress.

On Monday, I received a call confirming that my order would be prioritized and delivered that day — it wasn’t. Then, on Tuesday morning at 11:00, another call confirmed that the delivery was “out for priority delivery” and would arrive between 12:00 and 17:00. At around 3 p.m., I was informed yet again that the delivery would be delayed until tomorrow.

This has now been 10 days of empty promises, miscommunication, and zero accountability. The level of incompetence displayed by both DSL Telecom and their delivery partner is unacceptable.

To make matters worse, we are already four days into the new billing month, and I have been informed that I must pay the full monthly fee — despite never having received the SIM card or the services I’m being billed for. I will not be paying the full amount for services that have not been delivered.

I expect immediate resolution and confirmation of when my SIM card will actually be delivered, as well as an adjustment or credit on my account for the delay. I would also like a formal apology for the inconvenience caused and the lack of professionalism throughout this process.

DSL Telecom needs to take responsibility for their delivery partner’s failures and improve their customer communication and follow-up procedures.

The lady who processed the order is Tessa (she offered to even help with the order via whatsapp) who has since been ignoring my texts because she has probably received her commission. The consultant I have been dealing with via email is Ray-Jean