DSL Telecom
Claimed Business
DSL Telecom
Claimed Business
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, DSL Telecom faces significant criticism around billing irregularities, delayed SIM card deliveries, and unresponsive support staff. Multiple customers report being charged for services not yet received or activated, and delivery timelines of 3 to 4 days stretching well beyond 10 days. Sales agents are praised during sign-up but frequently become unreachable afterward. A few positive experiences highlight efficient order processing and friendly consultants like Nicole Otto and Xavier Lourens, though these are far outweighed by complaints about poor post-sale communication and difficulty cancelling contracts.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
12 hours 28 minutesAverage Time To Reply
-60 NPSRecommended: Unlikely
Replied to 77% of negative reviews
Typically takes less than 15 hours 15 min to reply
TrustIndex
0
Score
Ranking
#36
in Internet & Telecoms
Avg Reply
12 hours 28 minutes
NPS Score
-60
Recommended: Unlikely
Replied to 77% of negative reviews
Typically takes less than 15 hours 15 min to reply
Review Distribution
1.8|16 Reviews
May '25 - Apr '26
5(15.4%)
4(7.7%)
3(0%)
2(7.7%)
1(69.2%)
5(15.4%)
4(7.7%)
3(0%)
2(7.7%)
1(69.2%)
Frequently Asked Questions About DSL Telecom
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCW
Cecile W
1 reviews | Active since Jan 2020
24 Feb 2026, 08:59
Broken promises
Eight months after initial complaint, still stuck with unauthorised renewal, without progress on the complaint. Gerhard Dempers and team (as my DSL intermediaries) suggest I take up the matter directly with Telkom, avoiding their responsibility for delivering customer service to me.
Helpful (0)
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Cecile W
1 reviews | Active since Jan 2020
24 Feb 2026, 08:59
Broken promises
Eight months after initial complaint, still stuck with unauthorised renewal, without progress on the complaint. Gerhard Dempers and team (as my DSL intermediaries) suggest I take up the matter directly with Telkom, avoiding their responsibility for delivering customer service to me.
0
Replies (0)KD
Kavir D
1 reviews | Active since Jan 2020
19 Feb 2026, 11:07
Superstar service
I would like to shine the spotlight on Nicole Otto from the LTE team she contacted me shortly after I put in a request she was professional, she was pleasant she answered all my questions in a manner which I appreciate well Done Nicole Dsl should have more people like you on board you are a true leader
Helpful (0)
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Kavir D
1 reviews | Active since Jan 2020
19 Feb 2026, 11:07
Superstar service
I would like to shine the spotlight on Nicole Otto from the LTE team she contacted me shortly after I put in a request she was professional, she was pleasant she answered all my questions in a manner which I appreciate well Done Nicole Dsl should have more people like you on board you are a true leader
0
Replies (0)NG
Nwamatsetse G
1 reviews | Active since Jan 2020
2 Feb 2026, 10:14
Billing Discrepancies, Service Delays and Slow Newtork Provided
I wish to formally raise my dissatisfaction with the level of service and billing irregularities experienced following the renewal of my contract. I must state upfront that I strongly wish the level of customer service received from sales agents prior to signing contracts could be transferred to the service desk agents. Unfortunately, my experience has been that service desk agents are quick to close unresolved calls, possibly to meet performance targets, at the expense of effective customer support. I renewed my contract without clarity on the exact renewal date, as the entire month of November 2025 was spent attempting to resolve service-related issues. From 05 November 2025 to 20 November 2025, my SIM card was not activated, as confirmed in your email communication stating: “Please note that your SIM is not yet activated. We kindly request that you do not attempt to RICA the SIM yourself, as Telkom will handle the RICA process directly.” Subsequently, on 24 November 2025, I was informed that: “Due to a system error, your billing arrangement was cancelled on the Telkom system. This has since been rectified and the order has been completed.” While the account was later rectified, billing issues persist. In December 2025, I was billed R478.00, which I accepted under the assumption that it represented a pro-rata amount for November together with the agreed monthly instalment of R369.00 for December 2025. However, on 31 January 2026, my account was unexpectedly debited R738.00, which includes charges for November 2025, as reflected on the invoice. I therefore seek clarity on the following: 1. Why was I charged for November 2025 when the SIM card was not activated and the service was unusable? 2. Why was I charged more than the agreed monthly instalment of R369.00 in December if November is now being billed separately? Why am I expected to pay for a period marked by delayed activation and extremely slow service performance? Given the above, I hereby request: 1. A full billing reconciliation and reversal of incorrect charges 2. Written confirmation of my actual contract renewal date 3. Guidance on cancelling this contract, including a breakdown of any applicable penalties The efficiency demonstrated in deducting funds from my account has unfortunately not been matched by the quality of customer service received. I look forward to your urgent response.
Helpful (0)
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Nwamatsetse G
1 reviews | Active since Jan 2020
2 Feb 2026, 10:14
Billing Discrepancies, Service Delays and Slow Newtork Provided
I wish to formally raise my dissatisfaction with the level of service and billing irregularities experienced following the renewal of my contract. I must state upfront that I strongly wish the level of customer service received from sales agents prior to signing contracts could be transferred to the service desk agents. Unfortunately, my experience has been that service desk agents are quick to close unresolved calls, possibly to meet performance targets, at the expense of effective customer support. I renewed my contract without clarity on the exact renewal date, as the entire month of November 2025 was spent attempting to resolve service-related issues. From 05 November 2025 to 20 November 2025, my SIM card was not activated, as confirmed in your email communication stating: “Please note that your SIM is not yet activated. We kindly request that you do not attempt to RICA the SIM yourself, as Telkom will handle the RICA process directly.” Subsequently, on 24 November 2025, I was informed that: “Due to a system error, your billing arrangement was cancelled on the Telkom system. This has since been rectified and the order has been completed.” While the account was later rectified, billing issues persist. In December 2025, I was billed R478.00, which I accepted under the assumption that it represented a pro-rata amount for November together with the agreed monthly instalment of R369.00 for December 2025. However, on 31 January 2026, my account was unexpectedly debited R738.00, which includes charges for November 2025, as reflected on the invoice. I therefore seek clarity on the following: 1. Why was I charged for November 2025 when the SIM card was not activated and the service was unusable? 2. Why was I charged more than the agreed monthly instalment of R369.00 in December if November is now being billed separately? Why am I expected to pay for a period marked by delayed activation and extremely slow service performance? Given the above, I hereby request: 1. A full billing reconciliation and reversal of incorrect charges 2. Written confirmation of my actual contract renewal date 3. Guidance on cancelling this contract, including a breakdown of any applicable penalties The efficiency demonstrated in deducting funds from my account has unfortunately not been matched by the quality of customer service received. I look forward to your urgent response.
0
Replies (0)DM
D-mac Maseko
1 reviews | Active since Jan 2020
1 Dec 2025, 08:21
Ridiculous Service From DSL Telecom
I decided to get my Mother Uncapped LTE connection through DSL connect, the registration process was seamless however right after I received my package they stopped helping me... I have had the router for 6 days now and I'm still not connected. I reached out to KG who assisted me with registering but now she just ignores me, I tried sending an email to the support team & I even tried their WhatsApp and still I haven't received any assistance.
Helpful (0)
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D-mac Maseko
1 reviews | Active since Jan 2020
1 Dec 2025, 08:21
Ridiculous Service From DSL Telecom
I decided to get my Mother Uncapped LTE connection through DSL connect, the registration process was seamless however right after I received my package they stopped helping me... I have had the router for 6 days now and I'm still not connected. I reached out to KG who assisted me with registering but now she just ignores me, I tried sending an email to the support team & I even tried their WhatsApp and still I haven't received any assistance.
0
Replies (0)XP
Xolile P
1 reviews | Active since Jan 2020
22 Nov 2025, 07:30
Slowest internet speed ever
I am a new Telkom DSL customer, and I am extremely disappointed with the level of service I have received. None of Telkom’s social platforms respond, and my calls remain unanswered. My internet speed is consistently very slow — I am unable to send even a simple WhatsApp message. I am paying R600 per month for a 30 Mbps package, yet I am receiving less than 1 Mbps. I request that my internet speed issue be resolved as soon as possible. My name is Xolile Prens id number 0301305270086
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Xolile P
1 reviews | Active since Jan 2020
22 Nov 2025, 07:30
Slowest internet speed ever
I am a new Telkom DSL customer, and I am extremely disappointed with the level of service I have received. None of Telkom’s social platforms respond, and my calls remain unanswered. My internet speed is consistently very slow — I am unable to send even a simple WhatsApp message. I am paying R600 per month for a 30 Mbps package, yet I am receiving less than 1 Mbps. I request that my internet speed issue be resolved as soon as possible. My name is Xolile Prens id number 0301305270086
0
Replies (0)IS
Itumeleng S
1 reviews | Active since Jan 2020
4 Nov 2025, 14:21
Delivery incompetence by DSL Telecoms
I am extremely disappointed with the level of service I have received from DSL Telecom regarding my SIM card order. I placed an order for the delivery of a SIM card 10 days ago, and I was advised that delivery would take 3–4 business days. Despite providing full and accurate delivery details, including specific instructions about the correct university gate and entry point, the delivery has still not taken place. Last week, I was informed that there was “insufficient address information,” which is completely false. This issue was escalated to the support division, who assured me that they were looking into it. Since then, I’ve been passed from one consultant to another, with no actual progress. On Monday, I received a call confirming that my order would be prioritized and delivered that day — it wasn’t. Then, on Tuesday morning at 11:00, another call confirmed that the delivery was “out for priority delivery” and would arrive between 12:00 and 17:00. At around 3 p.m., I was informed yet again that the delivery would be delayed until tomorrow. This has now been 10 days of empty promises, miscommunication, and zero accountability. The level of incompetence displayed by both DSL Telecom and their delivery partner is unacceptable. To make matters worse, we are already four days into the new billing month, and I have been informed that I must pay the full monthly fee — despite never having received the SIM card or the services I’m being billed for. I will not be paying the full amount for services that have not been delivered. I expect immediate resolution and confirmation of when my SIM card will actually be delivered, as well as an adjustment or credit on my account for the delay. I would also like a formal apology for the inconvenience caused and the lack of professionalism throughout this process. DSL Telecom needs to take responsibility for their delivery partner’s failures and improve their customer communication and follow-up procedures. The lady who processed the order is Tessa (she offered to even help with the order via whatsapp) who has since been ignoring my texts because she has probably received her commission. The consultant I have been dealing with via email is Ray-Jean.
Helpful (0)
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Itumeleng S
1 reviews | Active since Jan 2020
4 Nov 2025, 14:21
Delivery incompetence by DSL Telecoms
I am extremely disappointed with the level of service I have received from DSL Telecom regarding my SIM card order. I placed an order for the delivery of a SIM card 10 days ago, and I was advised that delivery would take 3–4 business days. Despite providing full and accurate delivery details, including specific instructions about the correct university gate and entry point, the delivery has still not taken place. Last week, I was informed that there was “insufficient address information,” which is completely false. This issue was escalated to the support division, who assured me that they were looking into it. Since then, I’ve been passed from one consultant to another, with no actual progress. On Monday, I received a call confirming that my order would be prioritized and delivered that day — it wasn’t. Then, on Tuesday morning at 11:00, another call confirmed that the delivery was “out for priority delivery” and would arrive between 12:00 and 17:00. At around 3 p.m., I was informed yet again that the delivery would be delayed until tomorrow. This has now been 10 days of empty promises, miscommunication, and zero accountability. The level of incompetence displayed by both DSL Telecom and their delivery partner is unacceptable. To make matters worse, we are already four days into the new billing month, and I have been informed that I must pay the full monthly fee — despite never having received the SIM card or the services I’m being billed for. I will not be paying the full amount for services that have not been delivered. I expect immediate resolution and confirmation of when my SIM card will actually be delivered, as well as an adjustment or credit on my account for the delay. I would also like a formal apology for the inconvenience caused and the lack of professionalism throughout this process. DSL Telecom needs to take responsibility for their delivery partner’s failures and improve their customer communication and follow-up procedures. The lady who processed the order is Tessa (she offered to even help with the order via whatsapp) who has since been ignoring my texts because she has probably received her commission. The consultant I have been dealing with via email is Ray-Jean.
0
Replies (0)IS
Itumeleng S
1 reviews | Active since Jan 2020
4 Nov 2025, 14:16
Delivery incompetence by DSL Telecom
ChatGPT Memory full You said: I processed an order for the delivery of a SIM card from DSL Telecom and everything was processed nine days ago. I was advised that it's going to take between three to four business days for a delivery. Last week there was miscommunication on their part in terms of the delivery which got escalated to their support division and then the support division had told me that they are looking into the issue. The whole of last week we did not get the delivery because there were claims that there was insufficient information about the address which is not true because the consultant who processed the order was given exact details even about the gate to use for the university to put on the case file. So now it is nine days later the issue has been escalated and we were assigned a consultant to deal with this. I got a call yesterday which was on, it's actually 10 days today, a call yesterday which was on Monday to let me know that the order will be prioritized and should be delivered yesterday which did not happen. Then I got a call again today at 11 a.m in the morning confirming that the order is out for priority delivery and it will be delivered after 12 o'clock between 12 and 5 o'clock today only to get calls around 3 p.m stating that the order will not make it today it will make it tomorrow. I'm very frustrated with the level of incompetence of this company and their delivery partner and I will not be paying the full monthly fee that will be charged on my account because I will not pay for services that I have not received. We are four days into the new month and I'm supposed to pay the full amount that's not going to happen. Please help me structure a complaint and a review that I can put on their Hello Peter site to report and escalate this. ChatGPT said: Here’s a well-structured and professional complaint and review you can post on HelloPeter to ensure it captures all key details, demonstrates your patience, and highlights the company’s poor handling of your order — while maintaining a tone that compels a response: Complaint Title: Unacceptable Delays and Poor Communication from DSL Telecom Regarding SIM Card Delivery Complaint / Review: I am extremely disappointed with the level of service I have received from DSL Telecom regarding my SIM card order. I placed an order for the delivery of a SIM card 10 days ago, and I was advised that delivery would take 3–4 business days. Despite providing full and accurate delivery details, including specific instructions about the correct university gate and entry point, the delivery has still not taken place. Last week, I was informed that there was “insufficient address information,” which is completely false. This issue was escalated to the support division, who assured me that they were looking into it. Since then, I’ve been passed from one consultant to another, with no actual progress. On Monday, I received a call confirming that my order would be prioritized and delivered that day — it wasn’t. Then, on Tuesday morning at 11:00, another call confirmed that the delivery was “out for priority delivery” and would arrive between 12:00 and 17:00. At around 3 p.m., I was informed yet again that the delivery would be delayed until tomorrow. This has now been 10 days of empty promises, miscommunication, and zero accountability. The level of incompetence displayed by both DSL Telecom and their delivery partner is unacceptable. To make matters worse, we are already four days into the new billing month, and I have been informed that I must pay the full monthly fee — despite never having received the SIM card or the services I’m being billed for. I will not be paying the full amount for services that have not been delivered. I expect immediate resolution and confirmation of when my SIM card will actually be delivered, as well as an adjustment or credit on my account for the delay. I would also like a formal apology for the inconvenience caused and the lack of professionalism throughout this process. DSL Telecom needs to take responsibility for their delivery partner’s failures and improve their customer communication and follow-up procedures. The lady who processed the order is Tessa (she offered to even help with the order via whatsapp) who has since been ignoring my texts because she has probably received her commission. The consultant I have been dealing with via email is Ray-Jean
Helpful (0)
|Replies (0)IS
Itumeleng S
1 reviews | Active since Jan 2020
4 Nov 2025, 14:16
Delivery incompetence by DSL Telecom
ChatGPT Memory full You said: I processed an order for the delivery of a SIM card from DSL Telecom and everything was processed nine days ago. I was advised that it's going to take between three to four business days for a delivery. Last week there was miscommunication on their part in terms of the delivery which got escalated to their support division and then the support division had told me that they are looking into the issue. The whole of last week we did not get the delivery because there were claims that there was insufficient information about the address which is not true because the consultant who processed the order was given exact details even about the gate to use for the university to put on the case file. So now it is nine days later the issue has been escalated and we were assigned a consultant to deal with this. I got a call yesterday which was on, it's actually 10 days today, a call yesterday which was on Monday to let me know that the order will be prioritized and should be delivered yesterday which did not happen. Then I got a call again today at 11 a.m in the morning confirming that the order is out for priority delivery and it will be delivered after 12 o'clock between 12 and 5 o'clock today only to get calls around 3 p.m stating that the order will not make it today it will make it tomorrow. I'm very frustrated with the level of incompetence of this company and their delivery partner and I will not be paying the full monthly fee that will be charged on my account because I will not pay for services that I have not received. We are four days into the new month and I'm supposed to pay the full amount that's not going to happen. Please help me structure a complaint and a review that I can put on their Hello Peter site to report and escalate this. ChatGPT said: Here’s a well-structured and professional complaint and review you can post on HelloPeter to ensure it captures all key details, demonstrates your patience, and highlights the company’s poor handling of your order — while maintaining a tone that compels a response: Complaint Title: Unacceptable Delays and Poor Communication from DSL Telecom Regarding SIM Card Delivery Complaint / Review: I am extremely disappointed with the level of service I have received from DSL Telecom regarding my SIM card order. I placed an order for the delivery of a SIM card 10 days ago, and I was advised that delivery would take 3–4 business days. Despite providing full and accurate delivery details, including specific instructions about the correct university gate and entry point, the delivery has still not taken place. Last week, I was informed that there was “insufficient address information,” which is completely false. This issue was escalated to the support division, who assured me that they were looking into it. Since then, I’ve been passed from one consultant to another, with no actual progress. On Monday, I received a call confirming that my order would be prioritized and delivered that day — it wasn’t. Then, on Tuesday morning at 11:00, another call confirmed that the delivery was “out for priority delivery” and would arrive between 12:00 and 17:00. At around 3 p.m., I was informed yet again that the delivery would be delayed until tomorrow. This has now been 10 days of empty promises, miscommunication, and zero accountability. The level of incompetence displayed by both DSL Telecom and their delivery partner is unacceptable. To make matters worse, we are already four days into the new billing month, and I have been informed that I must pay the full monthly fee — despite never having received the SIM card or the services I’m being billed for. I will not be paying the full amount for services that have not been delivered. I expect immediate resolution and confirmation of when my SIM card will actually be delivered, as well as an adjustment or credit on my account for the delay. I would also like a formal apology for the inconvenience caused and the lack of professionalism throughout this process. DSL Telecom needs to take responsibility for their delivery partner’s failures and improve their customer communication and follow-up procedures. The lady who processed the order is Tessa (she offered to even help with the order via whatsapp) who has since been ignoring my texts because she has probably received her commission. The consultant I have been dealing with via email is Ray-Jean
0
Replies (0)MN
Merriam N
1 reviews | Active since Jan 2020
3 Oct 2025, 07:22
Very Bad service
I am writing to express my extreme dissatisfaction with the way your company has handled my order. Your service has been very poor from the beginning. First, you required us to make payment through the link you sent, and now you inform us that it will take 7–10 days to reflect. This is completely unacceptable. I deeply regret ever using your service. From day one, we have been treated badly, and this experience has left me with no trust in your company. I will never make use of your services again in the future, and I will strongly advise others to avoid going through the same frustration. Your lack of efficiency and poor customer service are very disappointing, and I regret ever choosing your company.
Helpful (0)
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Merriam N
1 reviews | Active since Jan 2020
3 Oct 2025, 07:22
Very Bad service
I am writing to express my extreme dissatisfaction with the way your company has handled my order. Your service has been very poor from the beginning. First, you required us to make payment through the link you sent, and now you inform us that it will take 7–10 days to reflect. This is completely unacceptable. I deeply regret ever using your service. From day one, we have been treated badly, and this experience has left me with no trust in your company. I will never make use of your services again in the future, and I will strongly advise others to avoid going through the same frustration. Your lack of efficiency and poor customer service are very disappointing, and I regret ever choosing your company.
0
Replies (0)