DM
D-mac Maseko
Active since Jun 2019
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
Ridiculous Service From DSL Telecom
I decided to get my Mother Uncapped LTE connection through DSL connect, the registration process was seamless however right after I received my package they stopped helping me... I have had the router for 6 days now and I'm still not connected. I reached out to KG who assisted me with registering but now she just ignores me, I tried sending an email to the support team & I even tried their WhatsApp and still I haven't received any assistance.
106 replies
53 months ago
Aweful Service By Mr D - DFD85315217
I ordered a meal at 10:44am & the app told me the meal should be ready for collection by the driver at 11:26am and delivered by 11:38am. The order has been stuck on the "Food Ready by" section since 11:26am. The issue I have is I have called Mr D twice & they say they have escalated the matter, I was told that I will be called back twice & in both occasions I have not been called back. I feel like there is nothing I can do even though I decided to go with you guys, I could have simply ordered for delivery from the actual shop. I have just received a call stating that my options are either to cancel the order or keep waiting as there is no update from my escalation and they do not see movement on my order!! Still Waiting 12:38pm!!!
0 replies
68 months ago
300MB Disappear & Service Provider does absolutely nothing (Case Number 35085989)
I was on the line with Brandon from Telkom Mobile(case number 35085989) I have been very loyal to Telkom and I hardly complain, however I am so shocked at the service I received today. I bought 300MB daily data at about 7am & I was told that this data was used in the space of an hour by my device on something.... I asked Brandon to speak to a Manager or Supervisor & I have been holding for over 20 minutes and counting for someone to assist me. If I was a client who usually complains about data being used up or one who does not understand how data/wifi/tech works I would understand, but I am neither of those, I just want assistance from my service provider. After holding for 31 Minutes Abarahms(AB) who is said to be a manager took the call over and we started talking.(By the way I overheard Brandon tell AB to take the call or else I won't hang up sigh...) I explained to AB my issue & also that I check these things. He said that he can see that from 00:00 to 08:00am I used a little over 400MB and that shows that I used the 300MB. I asked how if I purchased 300MB only at 7:00am?(The response was we will have to escalate it. I was told that a case has 24 hours turnaround time & when I asked what the turnaround time for escalations I was told that there isn't one. The full call took 49 minutes, I spoke to Brandon and his Manager AB but had no resolution, not even close. Assistance is needed still please.
0 replies
70 months ago
Alarmingly Shocking Internet Service
The worst experience I have ever had. I have tried my Telkom & Vodacom sim cards on the same device I use my RAIN 4g sim on and they are connecting with no issues. Bare in mind I joined Rain at the beginning of this month. The connection is intermittent, very slow and it sometimes feels like they are not only throttling their service but they are also deliberately disconnecting you if you reach a certain amount of data per hour or whatever the case. I have contacted your support 3 times now and still nothing, it's funny how quick they are when it comes to taking money but when it's service time well.
210 replies
83 months ago
Shocking Telkom Service
I'm still utterly shocked at the service I have received over the last few working days. For some reason my Night shift data is not moving at all and weather at night or during the day it chows my normal data, for example at 1am this morning my once off data was depleted even though I should've been on night shift data. As we speak my remaining data for night shift is over 4GB while my normal data is under a gig. This is their response "Case ********** 9 refers our records indicate no unusual Once-off Telkom Mobile Night Surfer DATA depletion/ allocation. " How can you guys not see when I've been online and what data I'm using, I worked for one of your competition and I know this is possible. I really thought you guys were way better, was I wrong?
0 replies
83 months ago
Shocking conclusion to case.
I'm still utterly shocked at the service I have received over the last few working days. For some reason my Night shift data is not moving at all and weather at night or during the day it chows my normal data, for example at 1am this morning my once off data was depleted even though I should've been on night shift data. As we speak my remaining data for night shift is over 4GB while my normal data is under a gig. This is their response "Case 28770649 refers our records indicate no unusual Once-off Telkom Mobile Night Surfer DATA depletion/ allocation. " How can you guys not see when I've been online and what data I'm using, I worked for one of your competition and I know this is possible. I really thought you guys were way better, was I wrong?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)