XP
Xolile P
Active since Aug 2025
9
Reviews
0
Industries
Reviews
9 reviews5 months ago
Slowest internet speed ever
I am a new Telkom DSL customer, and I am extremely disappointed with the level of service I have received. None of Telkom’s social platforms respond, and my calls remain unanswered. My internet speed is consistently very slow — I am unable to send even a simple WhatsApp message. I am paying R600 per month for a 30 Mbps package, yet I am receiving less than 1 Mbps. I request that my internet speed issue be resolved as soon as possible. My name is Xolile Prens id number 0301305270086
212 replies
5 months ago
Slowest internet speed
I am a new Telkom DSL customer, and I am extremely disappointed with the level of service I have received. None of Telkom’s social platforms respond, and my calls remain unanswered. My internet speed is consistently very slow — I am unable to send even a simple WhatsApp message. I am paying R600 per month for a 30 Mbps package, yet I am receiving less than 1 Mbps. I request that my internet speed issue be resolved as soon as possible. My name is Xolile Prens id number 0301305270086.
0 replies
6 months ago
Misleading advertising
I am very disappointed with Teljoy’s misleading advertising. The company promotes “anytime upgrades” and “no limits on the number of units,” which is not true. In reality, customers are required to pay a R500 upgrade fee, and even then, they must go through an approval process before an upgrade can be granted. Furthermore, there are restrictions on the number of units a customer can take. I strongly suggest that Teljoy update its statements to accurately reflect these conditions.
265 replies
6 months ago
Urgent Request for Immediate Removal of Settled Loan Record from Credit Profile
Dear FNB Credit Department, I am writing to urgently request the removal of a settled temporary loan record from my credit profile. I took a temporary loan of R500 on 22 September and repaid it in full on 26 September. Despite this, FNB still appears on my credit record, which is unacceptable as the loan has been fully settled. Please treat this matter as urgent and update my credit profile immediately to reflect the correct status. I expect written confirmation once the update has been processed. If this issue is not resolved promptly, I will have no choice but to escalate the matter to the relevant credit bureau and the Banking Ombudsman for further investigation. Thank you for your immediate attention to this matter.
159 replies
6 months ago
Don't want to change my debit date
I am disappointed that I need to write this review. All I requested from Teljoy was a simple change to my debit order date, moving it to the 5th of each month. Unfortunately, Portia Ntshotsho was unable to assist me directly and instead emailed me a mandate form to complete. What I do not understand is why this task is being passed on to me, when it should be Teljoy’s responsibility to update the debit date. My previous service provider, Rentoza, never gave me this kind of difficulty. I have struggled to edit the PDF form myself, which makes this process unnecessarily frustrating. And I have also read the reviews from other customers — it seems you do this on purpose, just to later claim that you did not receive the debit amount and then place customers in default on their credit score. I kindly urge Teljoy to handle this matter on my behalf to prevent further inconvenience.
53 replies
7 months ago
Immediate Action Required – Order #O314884019 Not Updated
Good day, I am extremely dissatisfied with the lack of progress on my order #O314884019, which I placed last week Thursday. To date, the tracking on RTT’s website shows absolutely nothing, and this level of service is unacceptable. It is very concerning that a business of your size relies on a courier service that cannot provide basic updates or reliable delivery timelines. This incompetence directly impacts customers and creates a frustrating and unprofessional experience. I demand an immediate update on the status of my parcel, including a confirmed dispatch and delivery date. Continued silence or delays are not acceptable, and I expect this matter to be resolved without further excuses.
0 replies
7 months ago
Unacceptable Delay on Online Order
Good day, I am extremely dissatisfied with the service I have received regarding my recent order placed last week Thursday. It has now been six days, and I am still unable to track my parcel on the RTT website. After contacting your customer service, I was told the order is “still processing.” This explanation is unacceptable and reflects a lack of urgency and accountability. Truworths is a major retailer, and yet the service I have experienced is far below industry standards. Competitors like Studio 88 provide free deliveries and fulfill orders within three working days, while Truworths cannot even provide a clear update after almost a week. This is unprofessional and shows complete disregard for customers’ time and trust. This has been the worst online shopping experience I have ever had, and I will not tolerate being left in the dark about my own purchase. I demand immediate clarity on the status of my order, including a confirmed dispatch and delivery date. Furthermore, I expect Truworths to acknowledge this failure and provide appropriate compensation for the inconvenience caused. If this matter is not resolved urgently, I will have no choice but to escalate my complaint formally and ensure that others are made aware of Truworths’ declining service standards. I expect your response without further delay.
0 replies
7 months ago
Poor service and lack of communication
On Friday, I received an SMS confirming that my order 2635623510A would be delivered between 8:00 AM and 5:00 PM. Unfortunately, today is Tuesday, and I have still not received my parcel. In addition, I have not been contacted or provided with any updates regarding this delay. I find it very concerning that I was instructed to remain at home on Friday for a delivery that did not take place, with no communication to explain the situation. I kindly request urgent clarification on the status of my order and assurance that it will be delivered without further delay.
0 replies
9 months ago
Urgent Complaint – R3000 Not Dispensed from ATM
Dear FNB Victoria West Branch, I am writing to formally lodge a complaint regarding a serious issue I experienced today at your ATM. I successfully withdrew R4000, but when I attempted to withdraw a further R3000, the transaction was processed, yet no cash was dispensed. I waited at the ATM for two minutes and then immediately went into the branch to report the matter. To my dismay, I was informed that I would need to wait six days for the matter to be resolved. This is unacceptable. That money is mine — it is not a loan, and it certainly does not belong to FNB. I have urgent financial obligations and cannot afford to wait several days for a resolution. I expect this matter to be addressed and the funds reversed into my account immediately. FNB needs to take responsibility for technical faults and understand the consequences such delays have on customers' lives. If this matter is not resolved today, I will escalate it further through every available channel. I urge you to treat this complaint with the seriousness it deserves. Sincerely,
159 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (100%)