RTT Logistics Reviews | 4.4 TrustIndex | Hellopeter

RTT Logistics Reviews | 4.4 TrustIndex | Hellopeter

Review Distribution

2.4|74 Reviews

Jul '25 - Jun '26

Frequently Asked Questions About RTT Logistics

What do customers say about RTT Logistics?

Based on recent customer reviews, RTT Logistics shows a deeply polarised customer experience. While a small group of named agents consistently deliver exceptional service, the majority of customers describe persistent failures in delivery execution, tracking accuracy, and call centre accessibility. Pockets of excellence around individual staff members cannot offset systemic operational issues that leave customers chasing parcels for weeks without communication or resolution.

What are the most common complaints about RTT Logistics?

The most common complaint about RTT Logistics, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Delivery Speed & Reliability (1.0) is the most critical failure point. Customers describe parcels sitting for weeks, repeated failed delivery attempts, drivers falsely claiming customers were absent, and parcels bouncing between depots with no resolution or honest delivery attempts.

Recent reviews (74)

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Popular mentions

failed delivery no communication out for call centre waiting weeks no answer wrong address helpful agent friendly driver exceptional service

A

1 reviews | Active since Jan 2020

27 May 2026, 07:17

4 weeks and still no delivery

Very disappointed with the service of RTT Logistics My mtn package has been kept there for 4 weeks now, I’ve been calling and calling but nothing. I just keep on receiving false promises that it’ll be delivered

Helpful (0)

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A

1 reviews | Active since Jan 2020

27 May 2026, 07:17

4 weeks and still no delivery

Very disappointed with the service of RTT Logistics My mtn package has been kept there for 4 weeks now, I’ve been calling and calling but nothing. I just keep on receiving false promises that it’ll be delivered

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Replies (1)

A

1 reviews | Active since Jan 2020

26 May 2026, 06:36

It was a stressful situation but with the help of Ms Pamela I got my parcel and she did the best to make me happy and satisfied

It was a stressful situation but with the help of Ms Pamela I got my parcel and she did the best to make me happy and satisfied. Thank you

Helpful (0)

|Replies (1)

A

1 reviews | Active since Jan 2020

26 May 2026, 06:36

It was a stressful situation but with the help of Ms Pamela I got my parcel and she did the best to make me happy and satisfied

It was a stressful situation but with the help of Ms Pamela I got my parcel and she did the best to make me happy and satisfied. Thank you

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Replies (1)

A

1 reviews | Active since Jan 2020

25 May 2026, 17:28

Bad

Very bad experience. My parcel was delivered and signed for by a person 2 km from my house but they could not track my lost parcel

Helpful (0)

|Replies (1)

A

1 reviews | Active since Jan 2020

25 May 2026, 17:28

Bad

Very bad experience. My parcel was delivered and signed for by a person 2 km from my house but they could not track my lost parcel

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Replies (1)

A

1 reviews | Active since Jan 2020

25 May 2026, 14:00

Urgent Complaint – Failed Delivery of SIM Card Order | Consignment for Pi Powered by MTN | 14 May 2026*

To: Customer Service Manager Courier It – A Division of RTT Group Nelspruit Branch & Head Office South Africa Date: 25 May 2026 Dear Courier It / RTT Group Management, I am writing to lodge a formal complaint regarding the gross mishandling of my parcel and the complete failure of service by your Nelspruit branch. *Order Details:* - *Sender:* Pi Powered by MTN - *Item:* SIM Card - *Dispatch Date:* 14 May 2026 - *Delivery Address:* Emoyeni - *Branch Responsible:* Nelspruit, Mpumalanga *Summary of Events:* 1. *Initial Miscommunication*: I was informed that the driver attempted delivery for 3 consecutive days last week. During this entire period, I received zero SMS, call, or notification from the driver or Nelspruit branch. My repeated calls to the Nelspruit branch went unanswered. 2. *False Commitment*: On Thursday, after escalating to Head Office, I was assured the parcel would be delivered on Friday. I took a day off work and waited at home. No delivery occurred. 3. *Unacceptable Conduct by Driver*: On Friday, after further calls to Head Office and Nelspruit, the driver contacted me and admitted he had no petrol. I was instructed to meet him off-route. I drove to the agreed location, waited over an hour, and he did not arrive. 4. *Second Failed Attempt*: I was then told to meet him at Puma Garage. I waited there for another hour with my children in the car. When he arrived, he informed me the scanner was not working and refused to hand over the parcel, despite having it physically in his possession. I suggested the solution was to use the PIN from my delivery SMS, which Head Office confirmed was correct procedure. Nelspruit staff and the driver were unaware of this. 5. *No Resolution & Continued Negligence*: I was told to return home and that the delivery would be first priority on Monday, 25 May 2026. It is now 15:40 on Monday. I have called the Nelspruit branch 9 times today. No one answers. My parcel remains undelivered 11 days after dispatch, and I have lost a week of work waiting for a simple SIM card. *Issues and Failures:* - *No Communication*: No attempt was made to contact me for 3 days of alleged delivery attempts. - *Unprofessional Driver Conduct*: Expecting a customer to drive off-route, customer to use his own fuel, and wait for hours is unacceptable. - *Lack of Training & Competence*: Nelspruit staff did not know basic delivery procedure for a PIN-verified SIM. Head Office confirmed this is standard. - *Zero Accountability*: No manager from Nelspruit has contacted me. There is no concern for the delay or inconvenience caused. - *Systemic Failure*: If the scanner was faulty, escalation and manual process should have been executed immediately. Leaving a parcel in a vehicle for days due to a technical issue is not a valid process. *Request for Immediate Action:* I demand Immediate manual release of my SIM card* to me, with or without requiring a working scanner. If I do not receive a satisfactory resolution and delivery confirmation by Tuesday, I will escalate this matter to the Consumer Goods and Services Ombud [CGSO], the National Consumer Commission, and MTN/Pi’s corporate office, along with public review of this incident. This level of service is unacceptable for any company, let alone a division of RTT Group. I expect Nelspruit branch staff to meet the same standards as other Courier It branches nationwide. Customer care and basic product knowledge are not optional. I trust you will treat this matter with the urgency it requires. Yours sincerely, Mr Matemba

Helpful (0)

|Replies (1)

A

1 reviews | Active since Jan 2020

25 May 2026, 14:00

Urgent Complaint – Failed Delivery of SIM Card Order | Consignment for Pi Powered by MTN | 14 May 2026*

To: Customer Service Manager Courier It – A Division of RTT Group Nelspruit Branch & Head Office South Africa Date: 25 May 2026 Dear Courier It / RTT Group Management, I am writing to lodge a formal complaint regarding the gross mishandling of my parcel and the complete failure of service by your Nelspruit branch. *Order Details:* - *Sender:* Pi Powered by MTN - *Item:* SIM Card - *Dispatch Date:* 14 May 2026 - *Delivery Address:* Emoyeni - *Branch Responsible:* Nelspruit, Mpumalanga *Summary of Events:* 1. *Initial Miscommunication*: I was informed that the driver attempted delivery for 3 consecutive days last week. During this entire period, I received zero SMS, call, or notification from the driver or Nelspruit branch. My repeated calls to the Nelspruit branch went unanswered. 2. *False Commitment*: On Thursday, after escalating to Head Office, I was assured the parcel would be delivered on Friday. I took a day off work and waited at home. No delivery occurred. 3. *Unacceptable Conduct by Driver*: On Friday, after further calls to Head Office and Nelspruit, the driver contacted me and admitted he had no petrol. I was instructed to meet him off-route. I drove to the agreed location, waited over an hour, and he did not arrive. 4. *Second Failed Attempt*: I was then told to meet him at Puma Garage. I waited there for another hour with my children in the car. When he arrived, he informed me the scanner was not working and refused to hand over the parcel, despite having it physically in his possession. I suggested the solution was to use the PIN from my delivery SMS, which Head Office confirmed was correct procedure. Nelspruit staff and the driver were unaware of this. 5. *No Resolution & Continued Negligence*: I was told to return home and that the delivery would be first priority on Monday, 25 May 2026. It is now 15:40 on Monday. I have called the Nelspruit branch 9 times today. No one answers. My parcel remains undelivered 11 days after dispatch, and I have lost a week of work waiting for a simple SIM card. *Issues and Failures:* - *No Communication*: No attempt was made to contact me for 3 days of alleged delivery attempts. - *Unprofessional Driver Conduct*: Expecting a customer to drive off-route, customer to use his own fuel, and wait for hours is unacceptable. - *Lack of Training & Competence*: Nelspruit staff did not know basic delivery procedure for a PIN-verified SIM. Head Office confirmed this is standard. - *Zero Accountability*: No manager from Nelspruit has contacted me. There is no concern for the delay or inconvenience caused. - *Systemic Failure*: If the scanner was faulty, escalation and manual process should have been executed immediately. Leaving a parcel in a vehicle for days due to a technical issue is not a valid process. *Request for Immediate Action:* I demand Immediate manual release of my SIM card* to me, with or without requiring a working scanner. If I do not receive a satisfactory resolution and delivery confirmation by Tuesday, I will escalate this matter to the Consumer Goods and Services Ombud [CGSO], the National Consumer Commission, and MTN/Pi’s corporate office, along with public review of this incident. This level of service is unacceptable for any company, let alone a division of RTT Group. I expect Nelspruit branch staff to meet the same standards as other Courier It branches nationwide. Customer care and basic product knowledge are not optional. I trust you will treat this matter with the urgency it requires. Yours sincerely, Mr Matemba

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Replies (1)

A

1 reviews | Active since Jan 2020

25 May 2026, 12:00

Didn't rica mtn package

My mtn package was delivered last week and guess what you people didn't rica it and no one can help me I am beyond upset

Helpful (0)

|Replies (3)

A

1 reviews | Active since Jan 2020

25 May 2026, 12:00

Didn't rica mtn package

My mtn package was delivered last week and guess what you people didn't rica it and no one can help me I am beyond upset

0

Replies (3)

A

1 reviews | Active since Jan 2020

20 May 2026, 16:47

Extremely Disappointed with RTT Logistics and MTN

I am deeply disappointed with the way my MTN router delivery was handled. RTT Logistics attempted delivery, but due to a biometric capture issue on my right side, the driver informed me he had to return the device to get manual authorization. Meaning the next person will do manual delivery Since then, I have been the one constantly following up with customer care. From Monday through Wednesday, all I was told was that emails were being sent and I would receive feedback. No one ever contacted me as they would promise. Today, after losing hope, I called MTN directly only to discover that my router had been returned to the MTN warehouse without any communication to me. I have wasted airtime, time, and energy chasing false promises. This lack of communication and accountability from both RTT Logistics and MTN is unacceptable. I expected better service and transparency, but instead I was left frustrated and misled.

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

20 May 2026, 16:47

Extremely Disappointed with RTT Logistics and MTN

I am deeply disappointed with the way my MTN router delivery was handled. RTT Logistics attempted delivery, but due to a biometric capture issue on my right side, the driver informed me he had to return the device to get manual authorization. Meaning the next person will do manual delivery Since then, I have been the one constantly following up with customer care. From Monday through Wednesday, all I was told was that emails were being sent and I would receive feedback. No one ever contacted me as they would promise. Today, after losing hope, I called MTN directly only to discover that my router had been returned to the MTN warehouse without any communication to me. I have wasted airtime, time, and energy chasing false promises. This lack of communication and accountability from both RTT Logistics and MTN is unacceptable. I expected better service and transparency, but instead I was left frustrated and misled.

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Replies (0)

A

1 reviews | Active since Jan 2020

20 May 2026, 08:59

Continued Delivery Delays and Poor Service

I am writing to express my extreme dissatisfaction with the ongoing delays and poor service regarding the delivery of my MTN router. I originally placed my order on 6 May 2026. After numerous delays, the parcel was finally delivered on 14 May 2026. Unfortunately, the MTN biometric verification failed at the time of delivery, and I was instructed to request a Manual Delivery instead. I was advised that the manual delivery process would take three working days and that I would receive communication regarding the outcome. However, I never received any updates and had to call your call centre every single day to follow up. On 19 May 2026, I contacted RTT and was informed that the parcel was ready for delivery and would be delivered on 20 May 2026. As of today, 20 May 2026, I have received no communication from the driver, and the tracking status remains unchanged. When I called RTT again today, the consultant informed me that she had spoken to the Cape Town Operations Manager, who assured her that my parcel would be delivered tomorrow, 21 May 2026. At this point, I feel as though I am being given repeated promises simply to dismiss my concerns. I am extremely unhappy with the service I have received. It is unacceptable that an order placed on 6 May 2026 is still unresolved, despite my constant follow-ups and the excessive time spent waiting to speak to consultants. I have exhausted my patience and expect this matter to be resolved immediately. Please provide a definitive update and ensure that my router is delivered without any further delays.

Helpful (0)

|Replies (0)

A

1 reviews | Active since Jan 2020

20 May 2026, 08:59

Continued Delivery Delays and Poor Service

I am writing to express my extreme dissatisfaction with the ongoing delays and poor service regarding the delivery of my MTN router. I originally placed my order on 6 May 2026. After numerous delays, the parcel was finally delivered on 14 May 2026. Unfortunately, the MTN biometric verification failed at the time of delivery, and I was instructed to request a Manual Delivery instead. I was advised that the manual delivery process would take three working days and that I would receive communication regarding the outcome. However, I never received any updates and had to call your call centre every single day to follow up. On 19 May 2026, I contacted RTT and was informed that the parcel was ready for delivery and would be delivered on 20 May 2026. As of today, 20 May 2026, I have received no communication from the driver, and the tracking status remains unchanged. When I called RTT again today, the consultant informed me that she had spoken to the Cape Town Operations Manager, who assured her that my parcel would be delivered tomorrow, 21 May 2026. At this point, I feel as though I am being given repeated promises simply to dismiss my concerns. I am extremely unhappy with the service I have received. It is unacceptable that an order placed on 6 May 2026 is still unresolved, despite my constant follow-ups and the excessive time spent waiting to speak to consultants. I have exhausted my patience and expect this matter to be resolved immediately. Please provide a definitive update and ensure that my router is delivered without any further delays.

0

Replies (0)

A

1 reviews | Active since Jan 2020

16 May 2026, 19:25

i have ordered a mat...

i have ordered a matress top from cape town i have tracked my parcell to witbank mpumalanga received notification on 5 cosecutave days that my parcel were loaded for delivery i stayed at home for 5days monday till saturday and no delivery

Helpful (0)

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A

1 reviews | Active since Jan 2020

16 May 2026, 19:25

i have ordered a mat...

i have ordered a matress top from cape town i have tracked my parcell to witbank mpumalanga received notification on 5 cosecutave days that my parcel were loaded for delivery i stayed at home for 5days monday till saturday and no delivery

0

Replies (0)