RTT Logistics
Verified Business
RTT Logistics
Verified Business
55 Reviews (last 12 months)
Responds in 640 hours 54 min
AI Review Summary
Based on recent customer reviews, RTT Logistics receives overwhelmingly negative feedback centered on failed deliveries, lack of communication, and an unreachable call centre. Customers repeatedly report parcels marked as 'out for delivery' that never arrive, with drivers citing incorrect addresses or absent recipients without making any contact attempts. Many reviewers mention waiting weeks for parcels stuck at warehouses with no updates. The company's partnerships with MTN, Woolworths, and other retailers are being undermined by these persistent service failures. Rare positive experiences highlight individual staff members going above and beyond to assist.
Performance(last 12 months):
0Trustindex Rating
#23Ranked In Transportation & Logistics
640h 54mReply Time
-100 NPSUnlikely
Replied to 28% of negative reviews
Reply time on negative reviews: 640 hours 54 min
TrustIndex
0
Ranking
#23
in Transportation & Logistics
Avg Reply
640h 54m
NPS Score
-100
Recommended: Unlikely
Replied to 28% of negative reviews
Reply time on negative reviews: 640 hours 54 min
Review Distribution
1.2|55 Reviews
May '25 - Apr '26
5(3.9%)
4(0%)
3(0%)
2(1.9%)
1(94.2%)
5(3.9%)
4(0%)
3(0%)
2(1.9%)
1(94.2%)
Frequently Asked Questions About RTT Logistics
Based on recent customer reviews, RTT Logistics receives overwhelmingly negative feedback centered on failed deliveries, lack of communication, and an unreachable call centre. Customers repeatedly report parcels marked as 'out for delivery' that never arrive, with drivers citing incorrect addresses or absent recipients without making any contact attempts. Many reviewers mention waiting weeks for parcels stuck at warehouses with no updates. The company's partnerships with MTN, Woolworths, and other retailers are being undermined by these persistent service failures. Rare positive experiences highlight individual staff members going above and beyond to assist.
RTT Logistics has a TrustIndex of 0 out of 10 on Hellopeter, based on 55 reviews in the last 12 months. They reply to 28% of negative reviews, typically within 640 hours 54 min. Hellopeter has tracked RTT Logistics across 93 total reviews. How is the TrustIndex calculated? →
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Shibiko N
1 reviews | Active since Jan 2020
18 Mar 2026, 12:44
Worst Logistics Company Ever
Very disappointing service from RTT Logistics. I had to wait a long time for my package, only to find out that the driver returned it to the warehouse claiming the customer was not available at the time of delivery, which is simply not true. There was no communication or notification to explain what happened or to arrange another delivery. On top of that, trying to get assistance through the call centre means being placed on hold for a very long time. This level of service is frustrating and needs serious improvement, especially when customers are relying on their deliveries.
Helpful (0)
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Shibiko N
1 reviews | Active since Jan 2020
18 Mar 2026, 12:44
Worst Logistics Company Ever
Very disappointing service from RTT Logistics. I had to wait a long time for my package, only to find out that the driver returned it to the warehouse claiming the customer was not available at the time of delivery, which is simply not true. There was no communication or notification to explain what happened or to arrange another delivery. On top of that, trying to get assistance through the call centre means being placed on hold for a very long time. This level of service is frustrating and needs serious improvement, especially when customers are relying on their deliveries.
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Ruan C
1 reviews | Active since Jan 2020
18 Mar 2026, 12:16
Ridiculous service
Would not recommend using these guys. Your whatsapp's goes unanswered and website for tracking gives errors And when you try calling you go from caller 1 waiting in line to caller 3 in line till the call just drops.
Helpful (0)
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Ruan C
1 reviews | Active since Jan 2020
18 Mar 2026, 12:16
Ridiculous service
Would not recommend using these guys. Your whatsapp's goes unanswered and website for tracking gives errors And when you try calling you go from caller 1 waiting in line to caller 3 in line till the call just drops.
0
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Timothy K
1 reviews | Active since Jan 2020
10 Mar 2026, 06:57
Lazy delivery
Poor delivery of service. Package marked out for delivery myself and a friend make sure we are able to hear if a arrives. Package never comes and is marked as "No-one available to accept package at address". There was zero effort made to announce any sort of presence and it would seem that they never arrived so they just decided to mark it as "no-one available". Very poor
Helpful (0)
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Timothy K
1 reviews | Active since Jan 2020
10 Mar 2026, 06:57
Lazy delivery
Poor delivery of service. Package marked out for delivery myself and a friend make sure we are able to hear if a arrives. Package never comes and is marked as "No-one available to accept package at address". There was zero effort made to announce any sort of presence and it would seem that they never arrived so they just decided to mark it as "no-one available". Very poor
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Nadine D
1 reviews | Active since Jan 2020
5 Mar 2026, 07:51
Poor Service Delivery and Lack of Communication
I have had an absolutely UNACCEPTABLE experience with this company. I have been waiting for my MTN device since the 25th of January, and to date, there has been no proper delivery or communication. What is even more concerning is the level of customer service. When attempting to contact the company for assistance, their employees simply drop the phone mid-conversation instead of providing any support or explanation. This behaviour is highly unprofessional and completely unacceptable. Based on this experience, I will never make use of any company that chooses to use this courier service. I strongly urge businesses to reconsider their partnership with a courier that treats customers with such disregard.
Helpful (0)
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Nadine D
1 reviews | Active since Jan 2020
5 Mar 2026, 07:51
Poor Service Delivery and Lack of Communication
I have had an absolutely UNACCEPTABLE experience with this company. I have been waiting for my MTN device since the 25th of January, and to date, there has been no proper delivery or communication. What is even more concerning is the level of customer service. When attempting to contact the company for assistance, their employees simply drop the phone mid-conversation instead of providing any support or explanation. This behaviour is highly unprofessional and completely unacceptable. Based on this experience, I will never make use of any company that chooses to use this courier service. I strongly urge businesses to reconsider their partnership with a courier that treats customers with such disregard.
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TM
Thobile M
1 reviews | Active since Jan 2020
13 Feb 2026, 13:15
WORST CUSTOMER SERVICE AGENT BUHLE ..DROPS CALLS ON CUSTOMERS
I've been turned from post to pillar by this company. I don't even know if one can call this character a gentleman but this agent by the name of Buhle first transferred me to the incorrect department. After waiting 10mins to get a hold of him he then pretended to help me only to drop the line on me because he could not find an easy solution. Remember this name Buhle when you get to customer service because that is the person who is representing the level of training and service that this company delivers.
Helpful (0)
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Thobile M
1 reviews | Active since Jan 2020
13 Feb 2026, 13:15
WORST CUSTOMER SERVICE AGENT BUHLE ..DROPS CALLS ON CUSTOMERS
I've been turned from post to pillar by this company. I don't even know if one can call this character a gentleman but this agent by the name of Buhle first transferred me to the incorrect department. After waiting 10mins to get a hold of him he then pretended to help me only to drop the line on me because he could not find an easy solution. Remember this name Buhle when you get to customer service because that is the person who is representing the level of training and service that this company delivers.
0
Replies (0)GN
Gcobisa N
1 reviews | Active since Jan 2020
29 Jan 2026, 15:00
Extremely poor delivery service
I am absolutely furious and appalled by the service I’ve received from RRT Delivery. I have been waiting for my parcel since Monday the 25th, and every single day the tracking updates show that the package is “en route” in the morning, only for it to change to “delivery failed” in the afternoon. This has happened repeatedly. What makes this even worse is that I never received a single call, SMS, or notification from RRT. There was no attempt to contact me, no driver details, and no explanation as to why delivery supposedly failed. I was available and waiting, yet no one showed up. This level of service is completely unacceptable. A delivery company should at the very least communicate with customers if there is an issue. The lack of transparency, accountability, and basic customer service is shocking. I would not recommend RRT Delivery to anyone unless you are prepared to wait indefinitely with no updates and no communication.
Helpful (0)
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Gcobisa N
1 reviews | Active since Jan 2020
29 Jan 2026, 15:00
Extremely poor delivery service
I am absolutely furious and appalled by the service I’ve received from RRT Delivery. I have been waiting for my parcel since Monday the 25th, and every single day the tracking updates show that the package is “en route” in the morning, only for it to change to “delivery failed” in the afternoon. This has happened repeatedly. What makes this even worse is that I never received a single call, SMS, or notification from RRT. There was no attempt to contact me, no driver details, and no explanation as to why delivery supposedly failed. I was available and waiting, yet no one showed up. This level of service is completely unacceptable. A delivery company should at the very least communicate with customers if there is an issue. The lack of transparency, accountability, and basic customer service is shocking. I would not recommend RRT Delivery to anyone unless you are prepared to wait indefinitely with no updates and no communication.
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Anelisa L
1 reviews | Active since Jan 2020
29 Jan 2026, 09:05
Poor service
Poor Service Delivery and Lack of Communication I am deeply dissatisfied with the service recieved from RTT. My parcel was "Out for Delivery" on Thursday the 22nd, later that day the status of parcel was changed to "Route Recalled" it has been exactly a week later and no form of communication has been made to me with regards to this matter. Emails and several WhatsApp queries have been made to them with no sufficient reply from RTT as to where my parcel is and when it is going to be delivered and I am currently unable to track my parcel. Will definitely not bw ordering from Woolworths Online while they still using this courier company.
Helpful (0)
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Anelisa L
1 reviews | Active since Jan 2020
29 Jan 2026, 09:05
Poor service
Poor Service Delivery and Lack of Communication I am deeply dissatisfied with the service recieved from RTT. My parcel was "Out for Delivery" on Thursday the 22nd, later that day the status of parcel was changed to "Route Recalled" it has been exactly a week later and no form of communication has been made to me with regards to this matter. Emails and several WhatsApp queries have been made to them with no sufficient reply from RTT as to where my parcel is and when it is going to be delivered and I am currently unable to track my parcel. Will definitely not bw ordering from Woolworths Online while they still using this courier company.
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