RTT Logistics
1.9|127 reviews
Responds in 97 hours 20 min
BD
Beauty D
1 reviews | Active since Member
20 May 2026, 16:47
Extremely Disappointed with RTT Logistics and MTN
I am deeply disappointed with the way my MTN router delivery was handled. RTT Logistics attempted delivery, but due to a biometric capture issue on my right side, the driver informed me he had to return the device to get manual authorization. Meaning the next person will do manual delivery
Since then, I have been the one constantly following up with customer care. From Monday through Wednesday, all I was told was that emails were being sent and I would receive feedback. No one ever contacted me as they would promise.
Today, after losing hope, I called MTN directly only to discover that my router had been returned to the MTN warehouse without any communication to me. I have wasted airtime, time, and energy chasing false promises.
This lack of communication and accountability from both RTT Logistics and MTN is unacceptable. I expected better service and transparency, but instead I was left frustrated and misled.
Helpful (0)
Replies (2)0
Replies (2)RTT Logistics's replyOfficial
21 May 2026, 07:20Dear Beauty
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustration and inconvenience experienced with the handling of your MTN router delivery.We understand your disappointment regarding the lack of communication and the need for you to continuously follow up without receiving clear feedback. This is certainly not the level of service we strive to provide.Your concerns have been escalated to the relevant management team for investigation, specifically relating to the delivery process, communication failures, and the return of the parcel without proper notification.We appreciate your feedback as it helps us identify areas requiring improvement, and we sincerely apologise for the negative experience caused.
Kind Regards
CEC department
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustration and inconvenience experienced with the handling of your MTN router delivery.We understand your disappointment regarding the lack of communication and the need for you to continuously follow up without receiving clear feedback. This is certainly not the level of service we strive to provide.Your concerns have been escalated to the relevant management team for investigation, specifically relating to the delivery process, communication failures, and the return of the parcel without proper notification.We appreciate your feedback as it helps us identify areas requiring improvement, and we sincerely apologise for the negative experience caused.
Kind Regards
CEC department
Best regards,
RTT Logistics's reply21 May 2026, 07:20
Official
Dear Beauty
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustration and inconvenience experienced with the handling of your MTN router delivery.We understand your disappointment regarding the lack of communication and the need for you to continuously follow up without receiving clear feedback. This is certainly not the level of service we strive to provide.Your concerns have been escalated to the relevant management team for investigation, specifically relating to the delivery process, communication failures, and the return of the parcel without proper notification.We appreciate your feedback as it helps us identify areas requiring improvement, and we sincerely apologise for the negative experience caused.
Kind Regards
CEC department
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the frustration and inconvenience experienced with the handling of your MTN router delivery.We understand your disappointment regarding the lack of communication and the need for you to continuously follow up without receiving clear feedback. This is certainly not the level of service we strive to provide.Your concerns have been escalated to the relevant management team for investigation, specifically relating to the delivery process, communication failures, and the return of the parcel without proper notification.We appreciate your feedback as it helps us identify areas requiring improvement, and we sincerely apologise for the negative experience caused.
Kind Regards
CEC department
Best regards,
RTT Logistics's replyOfficial
25 May 2026, 13:18Dear Beauty
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you are experiencing.We understand how upsetting it is to receive your MTN package and then be unable to use it due to the RICA registration not being completed. This is not the experience we want for our customers, and we truly regret the inconvenience caused.Please be assured that we will urgently escalate this matter for immediate assistance. One of our customer care agents will contact you shortly to assist with resolving the RICA issue and ensure your service is fully activated as soon as possible.In the meantime, kindly share your order/reference number and contact details so we can fast-track the resolution without further delay.Thank you for your patience, and we appreciate the opportunity to correct this for you.
Kind Regards
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you are experiencing.We understand how upsetting it is to receive your MTN package and then be unable to use it due to the RICA registration not being completed. This is not the experience we want for our customers, and we truly regret the inconvenience caused.Please be assured that we will urgently escalate this matter for immediate assistance. One of our customer care agents will contact you shortly to assist with resolving the RICA issue and ensure your service is fully activated as soon as possible.In the meantime, kindly share your order/reference number and contact details so we can fast-track the resolution without further delay.Thank you for your patience, and we appreciate the opportunity to correct this for you.
Kind Regards
Best regards,
RTT Logistics's reply25 May 2026, 13:18
Official
Dear Beauty
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you are experiencing.We understand how upsetting it is to receive your MTN package and then be unable to use it due to the RICA registration not being completed. This is not the experience we want for our customers, and we truly regret the inconvenience caused.Please be assured that we will urgently escalate this matter for immediate assistance. One of our customer care agents will contact you shortly to assist with resolving the RICA issue and ensure your service is fully activated as soon as possible.In the meantime, kindly share your order/reference number and contact details so we can fast-track the resolution without further delay.Thank you for your patience, and we appreciate the opportunity to correct this for you.
Kind Regards
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you are experiencing.We understand how upsetting it is to receive your MTN package and then be unable to use it due to the RICA registration not being completed. This is not the experience we want for our customers, and we truly regret the inconvenience caused.Please be assured that we will urgently escalate this matter for immediate assistance. One of our customer care agents will contact you shortly to assist with resolving the RICA issue and ensure your service is fully activated as soon as possible.In the meantime, kindly share your order/reference number and contact details so we can fast-track the resolution without further delay.Thank you for your patience, and we appreciate the opportunity to correct this for you.
Kind Regards
Best regards,