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Active since Nov 2021
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4 reviews3 weeks ago
Urgent Complaint – Failed Delivery of SIM Card Order | Consignment for Pi Powered by MTN | 14 May 2026*
To: Customer Service Manager Courier It – A Division of RTT Group Nelspruit Branch & Head Office South Africa Date: 25 May 2026 Dear Courier It / RTT Group Management, I am writing to lodge a formal complaint regarding the gross mishandling of my parcel and the complete failure of service by your Nelspruit branch. *Order Details:* - *Sender:* Pi Powered by MTN - *Item:* SIM Card - *Dispatch Date:* 14 May 2026 - *Delivery Address:* Emoyeni - *Branch Responsible:* Nelspruit, Mpumalanga *Summary of Events:* 1. *Initial Miscommunication*: I was informed that the driver attempted delivery for 3 consecutive days last week. During this entire period, I received zero SMS, call, or notification from the driver or Nelspruit branch. My repeated calls to the Nelspruit branch went unanswered. 2. *False Commitment*: On Thursday, after escalating to Head Office, I was assured the parcel would be delivered on Friday. I took a day off work and waited at home. No delivery occurred. 3. *Unacceptable Conduct by Driver*: On Friday, after further calls to Head Office and Nelspruit, the driver contacted me and admitted he had no petrol. I was instructed to meet him off-route. I drove to the agreed location, waited over an hour, and he did not arrive. 4. *Second Failed Attempt*: I was then told to meet him at Puma Garage. I waited there for another hour with my children in the car. When he arrived, he informed me the scanner was not working and refused to hand over the parcel, despite having it physically in his possession. I suggested the solution was to use the PIN from my delivery SMS, which Head Office confirmed was correct procedure. Nelspruit staff and the driver were unaware of this. 5. *No Resolution & Continued Negligence*: I was told to return home and that the delivery would be first priority on Monday, 25 May 2026. It is now 15:40 on Monday. I have called the Nelspruit branch 9 times today. No one answers. My parcel remains undelivered 11 days after dispatch, and I have lost a week of work waiting for a simple SIM card. *Issues and Failures:* - *No Communication*: No attempt was made to contact me for 3 days of alleged delivery attempts. - *Unprofessional Driver Conduct*: Expecting a customer to drive off-route, customer to use his own fuel, and wait for hours is unacceptable. - *Lack of Training & Competence*: Nelspruit staff did not know basic delivery procedure for a PIN-verified SIM. Head Office confirmed this is standard. - *Zero Accountability*: No manager from Nelspruit has contacted me. There is no concern for the delay or inconvenience caused. - *Systemic Failure*: If the scanner was faulty, escalation and manual process should have been executed immediately. Leaving a parcel in a vehicle for days due to a technical issue is not a valid process. *Request for Immediate Action:* I demand Immediate manual release of my SIM card* to me, with or without requiring a working scanner. If I do not receive a satisfactory resolution and delivery confirmation by Tuesday, I will escalate this matter to the Consumer Goods and Services Ombud [CGSO], the National Consumer Commission, and MTN/Pi’s corporate office, along with public review of this incident. This level of service is unacceptable for any company, let alone a division of RTT Group. I expect Nelspruit branch staff to meet the same standards as other Courier It branches nationwide. Customer care and basic product knowledge are not optional. I trust you will treat this matter with the urgency it requires. Yours sincerely, Mr Matemba
1 reply
3 months ago
Easy to own is *******
I am very disappointed with Vodacom Emoyeni mall, Mpumalanga easy2own. I bought a phone 8 days ago and last night on the 5th of March 2026 the phone reset by itself and as you know if you are on easy to own you have no admin rights to change anything on the phone until its payed up so I can't even set up the phone afresh even though I have made advance payments up to the 7th. So I take it in back to the shop knowing it's simple to just lift admin rights long enough for the shop guys to re do the setup and re install the easy to own app but they admitted without a doubt that they have no clue whatsoever on how to handle this issue and with their limited knowledge they can only book the phone in for repairs. 1st of all the phone doesn't need physical repair at all just admin rights do that we can redo setup and also once it goes for repair I will no longer want it as it will be a second hand phone. So I advised them so many times to just get admin rights from easy2own and setup the phone and within 15 minutes I am on my way and they refused. I asked for a replacement phone or loan phone while they fix the issue they also refused. They say we must leave the device with no replacement and go or call the phone manufacturers Phone bought on the 23rd of Feb 2026 - Sold and set up by: Cecil Samba: Vodacom Emoyeni mall - Easy2own guy: Mphumelelo Mchunu: Easy2own Guy The guy who assisted me today admiring they don't know anything neither did they have training: Falakhe Nkosi @ Vodacom Emoyeni mall Additionally I asked to part my sin to Vodacom from Telkom to Vodacom and they say they have no idea how to do it.
1 reply
7 months ago
Warranty claim: Formal Complaint – Faulty Samsung A24 Camera and Poor Service at Vodacom Bushbuckridge
Dear PayJoy & Vodacom Customer Care Team, I am writing to express my deep dissatisfaction regarding the service I received from your Vodacom shop in Bushbuckridge, Mpumalanga. On November 2024, I purchased a Samsung A24 through the PayJoy payment method. Unfortunately, from the very beginning, the rear camera was faulty and did not function at all. This is something your consultants should have noticed during the inspection before handing the phone over to me. When I took the phone back to the store to report the issue, instead of replacing the device or offering a prompt solution, I was told the phone would be “sent in for inspection.” The phone was kept for two full weeks—yet when it was returned to me, nothing had been done to fix or replace it. During that entire time, I continued paying for a phone I could not use properly. As a customer, I find this completely unacceptable. One of the main reasons people—especially women—purchase modern smartphones like the Samsung A24 is to enjoy the camera and media features for personal and creative use. Selling me a phone with a defective camera, then failing to repair or replace it, is both unfair and unprofessional. I am kindly requesting that Vodacom resolves this issue urgently by either replacing my phone with a fully functional Samsung A24 or providing an appropriate remedy. If this matter is not addressed satisfactorily, I will have no choice but to escalate it further through all available consumer protection and regulatory channels. I trust Vodacom values its customers and will act promptly to correct this situation. Yours sincerely, Ntokozo Charmaine Sihlangu Bushbuckridge, Mpumalanga Cell: 065 931 8729
2 replies
56 months ago
Fastest and Cheapest...
Fastest and Cheapest but Professional website designers
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