RTT Logistics
1.9|127 reviews
Responds in 97 hours 20 min
LS
Lihle S
1 reviews | Active since Member
20 May 2026, 08:59
Continued Delivery Delays and Poor Service
I am writing to express my extreme dissatisfaction with the ongoing delays and poor service regarding the delivery of my MTN router. I originally placed my order on 6 May 2026. After numerous delays, the parcel was finally delivered on 14 May 2026. Unfortunately, the MTN biometric verification failed at the time of delivery, and I was instructed to request a Manual Delivery instead. I was advised that the manual delivery process would take three working days and that I would receive communication regarding the outcome. However, I never received any updates and had to call your call centre every single day to follow up. On 19 May 2026, I contacted RTT and was informed that the parcel was ready for delivery and would be delivered on 20 May 2026. As of today, 20 May 2026, I have received no communication from the driver, and the tracking status remains unchanged. When I called RTT again today, the consultant informed me that she had spoken to the Cape Town Operations Manager, who assured her that my parcel would be delivered tomorrow, 21 May 2026. At this point, I feel as though I am being given repeated promises simply to dismiss my concerns. I am extremely unhappy with the service I have received. It is unacceptable that an order placed on 6 May 2026 is still unresolved, despite my constant follow-ups and the excessive time spent waiting to speak to consultants. I have exhausted my patience and expect this matter to be resolved immediately. Please provide a definitive update and ensure that my router is delivered without any further delays.
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Replies (2)0
Replies (2)RTT Logistics's replyOfficial
20 May 2026, 13:25Good Day Lihle
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused by the delays experienced with your MTN router delivery.We completely understand your dissatisfaction, especially after the numerous follow-ups, delays, and lack of communication throughout this process. Kindly be assured that your concerns have been noted with urgency.Our operations team is currently engaging with the relevant branch to ensure that the parcel is prioritised for delivery. We understand that you were advised the delivery is scheduled for 21 May 2026, and we will continue to monitor the matter closely to avoid any further delays.A customer care agent will also remain in contact with you to provide updates and assistance until the parcel has been successfully delivered.We truly appreciate your patience and understanding.
Kind Regards
CEC Department
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused by the delays experienced with your MTN router delivery.We completely understand your dissatisfaction, especially after the numerous follow-ups, delays, and lack of communication throughout this process. Kindly be assured that your concerns have been noted with urgency.Our operations team is currently engaging with the relevant branch to ensure that the parcel is prioritised for delivery. We understand that you were advised the delivery is scheduled for 21 May 2026, and we will continue to monitor the matter closely to avoid any further delays.A customer care agent will also remain in contact with you to provide updates and assistance until the parcel has been successfully delivered.We truly appreciate your patience and understanding.
Kind Regards
CEC Department
Best regards,
RTT Logistics's reply20 May 2026, 13:25
Official
Good Day Lihle
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused by the delays experienced with your MTN router delivery.We completely understand your dissatisfaction, especially after the numerous follow-ups, delays, and lack of communication throughout this process. Kindly be assured that your concerns have been noted with urgency.Our operations team is currently engaging with the relevant branch to ensure that the parcel is prioritised for delivery. We understand that you were advised the delivery is scheduled for 21 May 2026, and we will continue to monitor the matter closely to avoid any further delays.A customer care agent will also remain in contact with you to provide updates and assistance until the parcel has been successfully delivered.We truly appreciate your patience and understanding.
Kind Regards
CEC Department
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused by the delays experienced with your MTN router delivery.We completely understand your dissatisfaction, especially after the numerous follow-ups, delays, and lack of communication throughout this process. Kindly be assured that your concerns have been noted with urgency.Our operations team is currently engaging with the relevant branch to ensure that the parcel is prioritised for delivery. We understand that you were advised the delivery is scheduled for 21 May 2026, and we will continue to monitor the matter closely to avoid any further delays.A customer care agent will also remain in contact with you to provide updates and assistance until the parcel has been successfully delivered.We truly appreciate your patience and understanding.
Kind Regards
CEC Department
Best regards,
LS
Lihle S's updateReviewer Update
21 May 2026, 08:14 Today I received a call from an RTT representative regarding my complaint on HelloPeter. She assured me that she would liaise with the Cape Town branch to ensure that my parcel would be delivered today and promised to call me back with feedback.It is now 10:00 PM and I have still not received any callback or update.I then contacted RTT customer service again and, after waiting for about 30 minutes on the line, the consultant informed me that my parcel has still not been scanned for delivery. He could also see that several emails had been sent to the Cape Town branch regarding my parcel, but there has been no response from them.
What makes me even more angry is the complete lack of communication. Manual delivery was authorized on Monday or Tuesday, yet RTT is still holding my item and nobody sees the need to keep me updated.
At this point, I am extremely angry and frustrated. More than anything, I feel like I am being taken for a ride. I genuinely believed that escalating this matter on HelloPeter would lead to better service, but nothing has changed.
The amount of time I have spent following up, sitting on hold, and using my airtime is completely unacceptable. This is not good business practice at all.I have honestly reached a point where I feel hopeless about this situation. I will see the parcel when I finally get it. For now, I just need to move on with my life because this entire experience with RTT has been exhausting and deeply disappointing.
What makes me even more angry is the complete lack of communication. Manual delivery was authorized on Monday or Tuesday, yet RTT is still holding my item and nobody sees the need to keep me updated.
At this point, I am extremely angry and frustrated. More than anything, I feel like I am being taken for a ride. I genuinely believed that escalating this matter on HelloPeter would lead to better service, but nothing has changed.
The amount of time I have spent following up, sitting on hold, and using my airtime is completely unacceptable. This is not good business practice at all.I have honestly reached a point where I feel hopeless about this situation. I will see the parcel when I finally get it. For now, I just need to move on with my life because this entire experience with RTT has been exhausting and deeply disappointing.
LS
Lihle S's update21 May 2026, 08:14
Reviewer Update
Today I received a call from an RTT representative regarding my complaint on HelloPeter. She assured me that she would liaise with the Cape Town branch to ensure that my parcel would be delivered today and promised to call me back with feedback.It is now 10:00 PM and I have still not received any callback or update.I then contacted RTT customer service again and, after waiting for about 30 minutes on the line, the consultant informed me that my parcel has still not been scanned for delivery. He could also see that several emails had been sent to the Cape Town branch regarding my parcel, but there has been no response from them.
What makes me even more angry is the complete lack of communication. Manual delivery was authorized on Monday or Tuesday, yet RTT is still holding my item and nobody sees the need to keep me updated.
At this point, I am extremely angry and frustrated. More than anything, I feel like I am being taken for a ride. I genuinely believed that escalating this matter on HelloPeter would lead to better service, but nothing has changed.
The amount of time I have spent following up, sitting on hold, and using my airtime is completely unacceptable. This is not good business practice at all.I have honestly reached a point where I feel hopeless about this situation. I will see the parcel when I finally get it. For now, I just need to move on with my life because this entire experience with RTT has been exhausting and deeply disappointing.
What makes me even more angry is the complete lack of communication. Manual delivery was authorized on Monday or Tuesday, yet RTT is still holding my item and nobody sees the need to keep me updated.
At this point, I am extremely angry and frustrated. More than anything, I feel like I am being taken for a ride. I genuinely believed that escalating this matter on HelloPeter would lead to better service, but nothing has changed.
The amount of time I have spent following up, sitting on hold, and using my airtime is completely unacceptable. This is not good business practice at all.I have honestly reached a point where I feel hopeless about this situation. I will see the parcel when I finally get it. For now, I just need to move on with my life because this entire experience with RTT has been exhausting and deeply disappointing.