NG
Nwamatsetse G
Active since Jul 2018
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Billing Discrepancies, Service Delays and Slow Newtork Provided
I wish to formally raise my dissatisfaction with the level of service and billing irregularities experienced following the renewal of my contract. I must state upfront that I strongly wish the level of customer service received from sales agents prior to signing contracts could be transferred to the service desk agents. Unfortunately, my experience has been that service desk agents are quick to close unresolved calls, possibly to meet performance targets, at the expense of effective customer support. I renewed my contract without clarity on the exact renewal date, as the entire month of November 2025 was spent attempting to resolve service-related issues. From 05 November 2025 to 20 November 2025, my SIM card was not activated, as confirmed in your email communication stating: “Please note that your SIM is not yet activated. We kindly request that you do not attempt to RICA the SIM yourself, as Telkom will handle the RICA process directly.” Subsequently, on 24 November 2025, I was informed that: “Due to a system error, your billing arrangement was cancelled on the Telkom system. This has since been rectified and the order has been completed.” While the account was later rectified, billing issues persist. In December 2025, I was billed R478.00, which I accepted under the assumption that it represented a pro-rata amount for November together with the agreed monthly instalment of R369.00 for December 2025. However, on 31 January 2026, my account was unexpectedly debited R738.00, which includes charges for November 2025, as reflected on the invoice. I therefore seek clarity on the following: 1. Why was I charged for November 2025 when the SIM card was not activated and the service was unusable? 2. Why was I charged more than the agreed monthly instalment of R369.00 in December if November is now being billed separately? Why am I expected to pay for a period marked by delayed activation and extremely slow service performance? Given the above, I hereby request: 1. A full billing reconciliation and reversal of incorrect charges 2. Written confirmation of my actual contract renewal date 3. Guidance on cancelling this contract, including a breakdown of any applicable penalties The efficiency demonstrated in deducting funds from my account has unfortunately not been matched by the quality of customer service received. I look forward to your urgent response.
221 replies
6 months ago
Disappointing Technical Service, *********** Support, and Quick Billing
Poor technical service and completely *********** support received from ADT. It is deeply disappointing that while your team fails to provide the necessary assistance to resolve a simple technical issue, you seem to be exceptionally quick and efficient when it comes to billing customers — even charging double in this case. I reported a mul****ioning alarm, and a technician was sent on the 14th of October 2025. Subsequent to that, another technician was sent on the 21st of October 2025, as the alarm was still malfunctioning and I was assured that this visit was a recall from the previous visit, and I wouldnt be charged for it. Days after the incident, an ADT call centre agent called me indicating that my account is in arrears, and I explained that the money charged for the technical assitance, would be combined with my monthly installment, which is billed every last day of the month. However, my account was debited R573.70 on the 25th of October 2025 for the technical assistance provided by the first technician as agreed Today, 31 October 2025, I was billed again for the very same assitance provided, together with my monthly installment, with my account being debited more than a R1000. I then got an accesssive billing report through an email, invoiced 01 November 2025 (mind you, today is the 31st of October 2025), indicating alarm signals for the month of September 2025. Make it make sense!!!!!!! Becuase I'm struggling to put the pieces together. It would be sooooo great for the billing personnel and their efficiency to be swapped with the personnel that attends to consumers for any security services. Because competency is a word not in their vocabulary. 3450 and counting as of today, bad reviews and complaints about ADT poor service, what exactly are we paying for???? And don't use the famous slogan "we apologise", GIVE ME BACK MY MONEY!!!
53 replies
12 months ago
Terrible Service Delivery
My house is financed by ABSA Home Insurance. I had a burst gyser on 01 May 2025, all normal procesess were followed. Mrm plumbing company was appointed to assist with the issue. On the 01st they came and made an assessment, and it was indicated that the gyser should be placed. The following transpired: 1. The plumber wrote a report indicating that other plumber will come on Friday 2nd May to install the gyser. We made an arrangement that they will come between 8 and 9 in the morning. At 10h00 no one was at my place I called in, it was indicated that the plumber was not supposed to agreee in that time as they have other job cards to be attended to before mine. A lady called indicating that the plumber will be at my place at 14h00, to repair the gyser. The plumber came in and a new gyser was installed, around 16h00. During the test it was indicated that the power from the DB board to the geyser is faulty due to the malfuncting timer (speculation). The plumbers have indicated that they are not allowed to temper with the DB board because they are not electricians. Another call was logged with the insurance and an electrician was allocated to come and assist. Today is the 04th May 2025, no electrician came to my place after the call was logged. On the 3rd May I called the ABSA insurance again for assistance, I was told an sms will be sent for an alectricician on a standby and they will come back to me. I also called in Mrm plumbing it was indicated that they cannot assist me and I need to take the matter with the insurance, while they are the ones who logged the call intially. The new gyser was installed, no hot water for the past four days, while we are paying the insurance religiously so. When coming to the payment and the increase of the insurance, no one will maka a mistake, now I need assistance with the home bond i've been paying for 8 years this is the service I receive. Other names of the people I spoke to, I forgot but I still remember Zanele and Lindi. In March the storm destroyed my awnings covering my windows, the insurance resfused to pay indicating that they were not maintained. Also no one called me back to explain after the assessment was done. I had to call in. Please be vigilant in choosing the insurance, I really dont know what to do as my house is being financed by them. Giant companys closed down as people are failing at what they are being paid to do. Its as if they are doing you a favour.
58 replies
36 months ago
Unprofessional, lack of knowledge and *********** customer service
I joined Hollard on 01 December 2008 for a life cover insurance service, till to date I have never claimed anything. They are religiously debiting my account with escalated premiums without fail. On the 25 April 2023, I called to query the following: 1. The current life cover payment escalation since 2008. 2. For the past eight (8) no broker contacted me about my cover. 3. 5 years cash back's contractual agreements which just disappears/or no one is saying anything about them. I spoke to more than eight (8) consultants explaining one thing all over again, and no one seemingly was able to assist me, as I was transferred from pillar to post. When is time to deduct, as clients we make sure that funds are available but when you need just a mere assistance it looks like no is knowing what you are talking about. The names which I remember on the list of the people I spoke to: 1. Lerato 2. Mbali 3. Fatime (better than the rest) 4. Samuel 5. Buyisiwe 6. Busisiwe Even now, I have not been assisted and I am not claiming anything. Very disappointing for a big organisation like that to have unprofessional consultants and demonstrate all signs of incompetency. Frustrated client :(
159 replies
40 months ago
Pathetic Service Delivery
I took time to read all the complains about ADT services on this platform, the question is, is there anything that has been done? We are receiving a pathetic service from ADT and yet every month the debit order still goes through. My alarm is malfunctional, it just goes off when as and when...I've been charged twice for this, firstly for the normal monthly subscription and secondly for the maximum monthly threshold exceeded due to this technical problem. Firstly, I spoke to Mathepelo, she indicated that the technical service department will call me back, after holding for 10 min on the line just to secure an appointment with the technician to come and check the alarm, that was on the 30th of December 2022. No one called. Days after i spoke to another lady, she indicated that the technician will be available on the 06th of Jan between 9 and 12:00 to come and check what is the problem. No one came, later in the day around 15:39 I received a call indicating that the technician is running late, they can only come on Monday the 09th of Jan... I took time off from work to deal with this issue as it is costing me, for no show technician, of which you are still going to be charged for them just to check the alarm. 1. It is so sad for a big organization like ADT not to take their customers seriously. 2. People working for ADT they are too comfortable and not taking their job o us seriously. 3. We have seen big companies thinking that they have arrived and go down very bad and quickly due to poor service delivery. 4. ADT has more than 4000 bad reviews, I will never recommend anyone to use ADT services. 5. It just a matter of time, there will be a security company that will respect us and their services, so that everybody is happy. I no longer care if they come or not...Anyone who is reading this review please advise and recommend the best security company, because I cannot afford to make the same mistake twice.
0 replies
60 months ago
FALSE MARKETING STRATEGY TO MAKE CUSTOMERS TO PAY MORE
FALSE MARKETING STRATEGY TO MAKE CUSTOMERS TO PAY MORE I am on compact plus, I was paying R630 monthly with no worries. on 1st April, received the below email: Hi Nwamatsetse, "We’re giving you a chance to upgrade to DStv Premium – currently priced at R829pm – for only R599pm for two months! That’s a massive saving of R230pm. Take advantage of this incredible offer before 7 Apr 2021 and enjoy the best local and international entertainment DStv has to offer. We hope to see you soon." I called in, the agent told me that I can pay R599 then I will qualify for the special. To my surprise, on 30 April I received an sms saying that I am owing R1238.16 on my account. I called in the same day, spoke to Nkosi ref 44938685 - I23 I lodge a formal query, he promised to fix the error as the special was not loaded on my account. Today is the 10th May, my account is suspended as it is due with R688.16 after paying R600 on the 30 April 2021 as per the special. I called in again on 10 May, spoke to Rovaldo explaining the very same thing... If this is DSTV defrauding people to pay more, as a result of specials ,please be careful. Due to the special advert and agents who are incompetent' today my connection is suspended. I don't know who can assist me....
53 replies
65 months ago
ADT Notice Board
I have requested an ADT Notice Board on the 24th November 2020, today is the 02 December 2020 I have not received...plz enlighten me what is the turnaround time for a simple request like that...how safe are we if a simple request like that is not executed...
56 replies
84 months ago
ADT Response Process
Yesterday, 77 May 2019 buglers/robbers around 3:20, the alarm went on, ADT which I am paying religious so, never pitched, I called twice and found very incompetent people explaining that people are in the yard trying to get in, they advise me to hold on....how do you do such when scared and shocked.... After 20 minutes, the ADT securities came without showing any activeness, and I was told there in only one van patrolling our area, that was the reason for the delay... How do assign one van in a known crime zone area, Modder East Springs... their services are pathetic and even the people working there they show no professionalism...
56 replies
94 months ago
Horrible insurance claims Alexander Forbes
I am staying with two kids in Modder East, Springs. On the 06 July 2018, I had a burglary at my place while I was at work and the kids were not around at home. I received a call from ADT, however the burglar's were already inside the house and when the ADT officer came in it was too late, as the garage door was opened, and the door to the house was badly broken. He called the police and all waited for me as I'm working in Johannesburg. The same day after receiving the case number, I called Alexander Forbes my insurance. I couldn't get through until 20min someone answered, and I was told I have to wait for Monday, as the department dealing with property(household) claim is closed. I finally spoke to the sales assistance on Monday, who quickly helped and send a claim form. I completed everything and the forms were sent Tuesday 10 July with all the documents requested.Alexander Forbes send an assessor only on 13 July 2018. He came before me as I was stuck in traffic from work, at the time when I arrived, he already asked the kids few questions .I was told that Alexander Forbes does not cover the gate motor and the door as is the part of the house hold structure.Surprisingly, January 2018 Alexander Forbes deposited R10 000 in my account to fix the mulfunctioninh gate motor. Over and above, the TV was stolen, a wedding ring and watch, cosmetic Jewellery and my son''s sneakers and two watches. I was given a form to complete by the assessor and I have to attached quotes and very proof of all those goods. At that moment I did not have any proof as everything in the house was bought cash. I submitted the TV remote and few pictures of the Samsung (55)cm. When he left the house, he mentioned the the doesn't have a proof that the TV was 55cm I never responded. I submitted everything on Monday, however waiting for activation report from ADT, which was also submitted the same Monday 16 July 2018. Wednesday I wrote another email , asking that what is happening with the claim, a consultant called and notified me that the assessor approved the claim and he will send a document to sign for the settlement. I'm insured for R440 000 and currently my house content +-R290 000. I claimed for almost R29 000, with the following qoutes: 1. Wedding ring R10999.00 2. Samsung TV 55cm R12999.00 3. Jewellery watch R1099.00 etc... The assessor told me that Alexander Forbez approved a settlement of R5000 for the TV, as the evidence is not enough, the ring was excluded as I did not have the proof. The following : 1. A watch , with limited proof was settled 2. Cosmetic jewellery, without proof was settled 3. My son two watches without proof, they were settled 4. I was given, R5000 for Samsung, as there was limited proof I just want to know the following : 1. Where is consistency ? If Alexander Forbes does not settle the house hold content without proof, by principle they are not supposed to settle anything, regardless of the police statement and the ADT activation report. 2. Does Alexander Forbe's only settle minimal amount if items stolen without proof, other than assets which are costly with no or minimal proof. 3. Lastly , does the assessor have the right to speak on behalf of Alexander Forbes , telling me that they wont cover the gate motor, which was previously paid? Based on the above, as a client between Alexander Forbes and the assessor , who has the right to ensure that the client deserves considerate treatment based on the principle of.good customer service? Please help....
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)