DSTV Company Cape Accredited (A-SAT solutions) Pinelands Western Cape
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DSTV Company Cape Accredited (A-SAT solutions) Pinelands Western Cape
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMP
Mike P
1 reviews | Active since Jan 2020
26 Jul 2019, 15:06
Beware Unscrupulous DSTV Service Provider
I would like to warn unsuspecting home owners of unscrupulous business practices by a company using the name "DSTV Company/Cape Accredited" on their Letterhead, claiming to be based in Pinelands (No address given?) I looked up Satellite service providers on the internet. I called this company (079 305 5690) and spoke to "Mark" and after enquiring about their call out rate, given as R350, I gave him my address. Within an hour a team of 3 in an unmarked car (Double Cab Navara) arrived. They climbed on the roof and said the Lnb had to be replaced. When that didn't work they said the DSTV Switch for my Explora had to be replaced. I unfortunately did not ask for a quote prior to the work being done as I had an idea of what the pricing of these components is. When the problem appeared to be resolved I was presented with an invoice for R4374.00! Immediate payment by EFT was demanded. (I have subsequently established a ligitimate service provider would have charged under R2000.00) I tried to phone the office landline number featured on their invoice but that is no longer valid. I spoke to a "Vincent" on a cell phone (078 786 4807) who was unyielding and became threatening when I said I wanted an Invoice and the claimed 3 year Guarantee emailed to me before I would make payment. The team refused to leave until the EFT was processed. After I had made the payment and they had left I discovered the Explora was not able to get all the channels I should be able to get. This was the problem in the first place! To their credit they returned promptly when I called Mark and set the decoder to receive all the channels it should receive. (I can't help wodering if that was not the problem in the first place?) The charges were loaded by nearly R1000.00 for Dish realignment (not done) and Sundries in addition to the Call Out fee! Components were charged at more than double their retail price! The expensive lesson I learnt is that you must get a quote before you allow any work to be done! I DO NOT recommend this company and if in response to your call to an internet listed service provider, an unmarked vehicle with men with elaborate hairstyles arrive at your home - beware!
Helpful (0)
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Mike P
1 reviews | Active since Jan 2020
26 Jul 2019, 15:06
Beware Unscrupulous DSTV Service Provider
I would like to warn unsuspecting home owners of unscrupulous business practices by a company using the name "DSTV Company/Cape Accredited" on their Letterhead, claiming to be based in Pinelands (No address given?) I looked up Satellite service providers on the internet. I called this company (079 305 5690) and spoke to "Mark" and after enquiring about their call out rate, given as R350, I gave him my address. Within an hour a team of 3 in an unmarked car (Double Cab Navara) arrived. They climbed on the roof and said the Lnb had to be replaced. When that didn't work they said the DSTV Switch for my Explora had to be replaced. I unfortunately did not ask for a quote prior to the work being done as I had an idea of what the pricing of these components is. When the problem appeared to be resolved I was presented with an invoice for R4374.00! Immediate payment by EFT was demanded. (I have subsequently established a ligitimate service provider would have charged under R2000.00) I tried to phone the office landline number featured on their invoice but that is no longer valid. I spoke to a "Vincent" on a cell phone (078 786 4807) who was unyielding and became threatening when I said I wanted an Invoice and the claimed 3 year Guarantee emailed to me before I would make payment. The team refused to leave until the EFT was processed. After I had made the payment and they had left I discovered the Explora was not able to get all the channels I should be able to get. This was the problem in the first place! To their credit they returned promptly when I called Mark and set the decoder to receive all the channels it should receive. (I can't help wodering if that was not the problem in the first place?) The charges were loaded by nearly R1000.00 for Dish realignment (not done) and Sundries in addition to the Call Out fee! Components were charged at more than double their retail price! The expensive lesson I learnt is that you must get a quote before you allow any work to be done! I DO NOT recommend this company and if in response to your call to an internet listed service provider, an unmarked vehicle with men with elaborate hairstyles arrive at your home - beware!
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Replies (0)GP
Graham P
1 reviews | Active since Jan 2020
23 Jan 2019, 20:06
Gross overcharge for replacement parts
During the festive season I required a DSTV installer to resolve a fault with our system. My usually contractor was on leave so we contacted dstvcompany / cape accredited. They were prompt and their labour charges were reasonable. However when I called my regular service provider for an additional installation he told me that I was charged approximately 5 times the standard charge for the part used.
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Graham P
1 reviews | Active since Jan 2020
23 Jan 2019, 20:06
Gross overcharge for replacement parts
During the festive season I required a DSTV installer to resolve a fault with our system. My usually contractor was on leave so we contacted dstvcompany / cape accredited. They were prompt and their labour charges were reasonable. However when I called my regular service provider for an additional installation he told me that I was charged approximately 5 times the standard charge for the part used.
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Replies (0)AE
Anette E
1 reviews | Active since Jan 2020
17 Nov 2018, 06:08
DSTV Installer liars
We live in Wellington Western Cape and We contacted DSTV Company Cape Accredited (A-SAT) solutions tel ********** on 1 November 2018 to come and check our sattelite connection as our brand new dstv explora wasnt recording and we couldnt use catch up. They came on 2 November 2018 They moved our sattelite disch to a other wall and told us our digital LNB was broken and had to be replaced at a cost of R850! a few days later the original company which installed our brand new explora and sattelite disch in August 2018 came out to replace our disch as they bent and cut it to make it fit on the wall and ASAT advised us that could also cause problems. My husband asked them to test the "broken " LNB that was only 3 months old and they said its not broken and the LNB we had to pay R850 for was second hand it was yellow from the sun were our LNB was still white. We are currently still watching dstv with our original LNB with no problems. We called A-SAT solutions and they said they would call us back but never did that monday we called them again and they said a supervisor and the person who installed the disch would come out to investigate because they claim our alligations is false. nobody ever came and when we call them again they put they hang up on us every time. We also contacted DSTV about this case as this people are accredited under DSTV they said they were going to follow it up and get back to us but no feedback as yet. (DSTV company Cape Acreedited A-SAT) doesnt even have a address just a land line ********** or cellphone ********** which also seems dodgy. We called them in the first place because their add on google says dstv company so you think you can trust them but nobody wants to help us everbody just says they cant help us or doesnt come back to us we just want our money back. PLEASE do not use these people!!!!!!
Helpful (0)
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Anette E
1 reviews | Active since Jan 2020
17 Nov 2018, 06:08
DSTV Installer liars
We live in Wellington Western Cape and We contacted DSTV Company Cape Accredited (A-SAT) solutions tel ********** on 1 November 2018 to come and check our sattelite connection as our brand new dstv explora wasnt recording and we couldnt use catch up. They came on 2 November 2018 They moved our sattelite disch to a other wall and told us our digital LNB was broken and had to be replaced at a cost of R850! a few days later the original company which installed our brand new explora and sattelite disch in August 2018 came out to replace our disch as they bent and cut it to make it fit on the wall and ASAT advised us that could also cause problems. My husband asked them to test the "broken " LNB that was only 3 months old and they said its not broken and the LNB we had to pay R850 for was second hand it was yellow from the sun were our LNB was still white. We are currently still watching dstv with our original LNB with no problems. We called A-SAT solutions and they said they would call us back but never did that monday we called them again and they said a supervisor and the person who installed the disch would come out to investigate because they claim our alligations is false. nobody ever came and when we call them again they put they hang up on us every time. We also contacted DSTV about this case as this people are accredited under DSTV they said they were going to follow it up and get back to us but no feedback as yet. (DSTV company Cape Acreedited A-SAT) doesnt even have a address just a land line ********** or cellphone ********** which also seems dodgy. We called them in the first place because their add on google says dstv company so you think you can trust them but nobody wants to help us everbody just says they cant help us or doesnt come back to us we just want our money back. PLEASE do not use these people!!!!!!
0
Replies (0)