Incompetence, blatant lies, horrible communication and poor customer satisfaction

This was THE WORST claim experience I have ever had, and I have had a few.

A job that they, the insurer and other service providers estimated at 10 working days has taken them 2 months. I say "taken them 2 months" with leniency because, as of writing this review, I still haven't received my vehicle (nor do I have any idea when I will receive it). So who knows how long they'll actually take.

To add to that, the communication is horrible. You try to email them to find out what is going on with your vehicle, and they simply ignore you and take 4 business days to respond.

When they do finally respond, they usually do so with blatant lies. They told me my vehicle was assembled and now in polishing. I asked for pictures, they took 3 days to send me a picture from the back (my vehicle only had damages in the front) - this was an obvious attempt to hide the fact that they *****edly **** about the progress. The vehicle was evidently still far from polishing. After I demanded proper pictures of the damaged area, these lies became clear. And this happened more than once. They later told me the vehicle is assembled and has moved into the wash-bays. I demanded another picture, and of course, this didnt come easily, but eventually they sent one, and I learnt that this was, once again, a lie, as the vehicle looked almost no different to the previous week. I have explicitly called them out on their lies and feedback that contradicts the pictures, yet they have shown no signs of caring and continue to operate like a fly-by-night operation.

As I write this review, today marks a month since the date they said I'd get my vehicle back. In this time, they have not made any attempt to explain the delays to me, the paying customer. I have had to spam their emails and wait for days for them to respond.. Yet, they still have not given me any ETA. I have asked for an ETA probably 10 times now, and they have flat out ignored my requests. This is a corporation of incompetence, lies, horrible communication and poor customer satisfaction.

I would never ever come back here nor recommend these ****** to anyone.

If you want professionalism, honesty and peace of mind, please do yourself a HUUUUUUUGE favour and look elsewhere.