T
Tech-Chat
Unclaimed Business
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Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Julia D
1 reviews | Active since Jan 2020
19 Jan 2019, 08:12
Unethical conduct, bullying and intimidation
Tech Chat solutions have discountinued my services (e-commerce store) after a disagreement occurred regarding dissatisfaction with their service. Each month I email my service provider content (product images and descriptions to upload on my e-commerce site) to the senior web developer Dumi Mphande, I emailed him images and added full product information on the body of the Email, he then gave me a call and informed me that he cannot use the content as he wants me to name and save the images (adding products Description there), he further said he does not understand furniture and does not have "the time to" to upload the content in the manner I have sent him, he then said he cannot assist me, I then advised him that all the descriptions are in the content of the email, but he still refused to upload, I then proceeded to explain that at this moment, I cannot name and save the images as I sending the information from my mobile phone, he then referred to the contract signed between myself and the company highlighting a section of "Client Responsibility" CLIENT Responsibilities, please see below 1.Obligations The customer agrees to provide Tech-Chat with reasonable access to all necessary personnel to answer any questions about any problems reported by the customer regarding the Software. Customer also agrees to promptly implement all updates provided by either a 3rd party or Tech-Chat if requested. When requested and necessary, the customer shall provide Tech-Chat in writing a reasonable description of the maintenance required along with any additional information or software required to complete the Website Maintenance. "you see this conversation is about being reasonable enough to understand that we are neither carpenters nor interior designers, we should not have to spend time googling what the difference is between a nested side table and a Metal trio side table is, That is not what we do" this statement completely baffles me as all product info and description is in the email, On the contract I have signed and the social network communication I have with Dumi, he did not stipulate how the images must be sent, he simply advises me to send the images so that he can upload and on the contract, it also does not stipulate that content must be sent in a certain format. After making a paying and commencing with this service, the content I emailed Dumi Mphande was saved and named(volunteraly) as this was for my own administrative record, he called me and thanked me for sending images that are named and saved as other customers usually just send him images that are not named, he still never stipulated that it is a pre-requisite to send content in this manner. He said this makes things easier and more convenient for him. After I expressed my disappointment with his service and also notifying him that I will also make the clients I have voluntarily referred to him aware of his conduct and lack of customer service, Dumi Mphande then sent an email stating that he is tired of my threats and will discountinue my services. I have made payment this month as this is a 24%month contract, my services with the company are discountinued, my e-commerce site is deactivated my emails are also deactivated and he proceeded to bill me the remaining month's of our agreed contract.
Helpful (0)
|Replies (0)JD
Julia D
1 reviews | Active since Jan 2020
19 Jan 2019, 08:12
Unethical conduct, bullying and intimidation
Tech Chat solutions have discountinued my services (e-commerce store) after a disagreement occurred regarding dissatisfaction with their service. Each month I email my service provider content (product images and descriptions to upload on my e-commerce site) to the senior web developer Dumi Mphande, I emailed him images and added full product information on the body of the Email, he then gave me a call and informed me that he cannot use the content as he wants me to name and save the images (adding products Description there), he further said he does not understand furniture and does not have "the time to" to upload the content in the manner I have sent him, he then said he cannot assist me, I then advised him that all the descriptions are in the content of the email, but he still refused to upload, I then proceeded to explain that at this moment, I cannot name and save the images as I sending the information from my mobile phone, he then referred to the contract signed between myself and the company highlighting a section of "Client Responsibility" CLIENT Responsibilities, please see below 1.Obligations The customer agrees to provide Tech-Chat with reasonable access to all necessary personnel to answer any questions about any problems reported by the customer regarding the Software. Customer also agrees to promptly implement all updates provided by either a 3rd party or Tech-Chat if requested. When requested and necessary, the customer shall provide Tech-Chat in writing a reasonable description of the maintenance required along with any additional information or software required to complete the Website Maintenance. "you see this conversation is about being reasonable enough to understand that we are neither carpenters nor interior designers, we should not have to spend time googling what the difference is between a nested side table and a Metal trio side table is, That is not what we do" this statement completely baffles me as all product info and description is in the email, On the contract I have signed and the social network communication I have with Dumi, he did not stipulate how the images must be sent, he simply advises me to send the images so that he can upload and on the contract, it also does not stipulate that content must be sent in a certain format. After making a paying and commencing with this service, the content I emailed Dumi Mphande was saved and named(volunteraly) as this was for my own administrative record, he called me and thanked me for sending images that are named and saved as other customers usually just send him images that are not named, he still never stipulated that it is a pre-requisite to send content in this manner. He said this makes things easier and more convenient for him. After I expressed my disappointment with his service and also notifying him that I will also make the clients I have voluntarily referred to him aware of his conduct and lack of customer service, Dumi Mphande then sent an email stating that he is tired of my threats and will discountinue my services. I have made payment this month as this is a 24%month contract, my services with the company are discountinued, my e-commerce site is deactivated my emails are also deactivated and he proceeded to bill me the remaining month's of our agreed contract.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2018, 19:37
Dumingu Mphande - Senior Web Developer at Tech-Chat. mediocre, Incompetent, Unprofessional and Insolent.
Dumingu Mphande - Senior Web Developer at Tech-Chat. He said he's a Nigerian prince....Hmmmmm, anyway i have asked him to keep the money since he need it so badly. Atleast he said he's not selling Drugs. He knows nothing about Web design, he's a mediocre, incompetent, unprofessional and insolent. Please stay very far away from Dumingu Mphande. Please Stay away from his bad service.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Mar 2018, 19:37
Dumingu Mphande - Senior Web Developer at Tech-Chat. mediocre, Incompetent, Unprofessional and Insolent.
Dumingu Mphande - Senior Web Developer at Tech-Chat. He said he's a Nigerian prince....Hmmmmm, anyway i have asked him to keep the money since he need it so badly. Atleast he said he's not selling Drugs. He knows nothing about Web design, he's a mediocre, incompetent, unprofessional and insolent. Please stay very far away from Dumingu Mphande. Please Stay away from his bad service.
0
Replies (0)