Subject: Incident at [Eskhawini Mall - Unacceptable Security Behavior Dear Mall Management/Security Team, I'm writing to express my disappointment and frustration with the treatment I received from three security guards at your mall today

Subject: Incident at [Eskhawini Mall - Unacceptable Security Behavior Dear Mall Management/Security Team, I'm writing to express my disappointment and frustration with the treatment I received from three security guards at your mall today. I arrived at 7:58 AM, intending to use the ATM before the mall opened at 8:00 AM. The guards not only refused me entry but also harassed me. One guard made derogatory remarks. I find it unreasonable to wait for the mall to open to use the ATM, especially since I arrived just 2 minutes before opening time. I'd like to report this behavior and request an investigation. I'd appreciate it if you could address this with the security team and take steps to ensure respectful treatment of customers. My details: - Date: 2 January 2026 - Time: 7:58 AM - Location: Eskhawini Mall Looking forward to your response. Sincerely, Lihle 0711732353