1 reviews | Active since Member
I stayed at Dunkeld Country & Equestrian Estate for my birthday trip with a few of my girlfriends from 23 November to 26 November 2025. We were originally put in unit 30 on the equestrian estate but we ended up moving to unit 2. The day we arrived I phoned reception asking for the sleeper couch to be set up which I had phoned to be set up prior to our arrival. We went for a walk around the estate and came back to find the mattress for the sleeper couch just dumped outside the house with no sheets, no duvet and no pillows. I had also asked for extra towels multiple times which I only received after we moved units. On our second day we came back from town when it was raining to find the lightbulb in the master bedroom pouring with water. The carpet in the room was soaked and most of our clothes were wet. We asked to move as the house was leaking in multiple places through the walls and other lights. I then phoned reception and they kept cutting me off and dismissing my concerns, and were almost taken aback when I asked to move units. Eventually they accepted and moved us to unit 2 where we then lost power for the remainder of our trip. Although they couldn’t fix the power themselves, we were never offered some sort of compensation as we could not cook or bath and shower and were not offered an alternative power source. It would have been nice of the estate to provide some candles and extra firewood so we could atleast see what we were doing. Overall our stay was not 4 stars to say the least and I will not book a trip there in the near future. Even though they claim to be a 4 star venue, I was incredibly disappointed.
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