Poor management and value for money

We booked 2 units for a 90 th birthday of pur mother. Manor house 12 in THC. The house at first looked amazing. After settling we asked reception to bring us more plates glasses and cutlery as they asked us to do, because they didn’t want us to move it from the other chalet. That was 3 o’clock pm. After waiting hours for it and phoning them several times I had to drive to the reception to see what the problem was. Then speaking to Mary Ann only then she said we can move the plates etc from the chalet. The Manor house was a mess, with one room reeking so terrible from cat pee, one rooms shower not working, the ****s arriving to clean the house 11:30 after we asked them to be there at 10:00. Only after driving again to reception and informed them that my guests started doing the dishes did they comply. The bathrooms did not have enough toilet paper,The stairs outside on the patio tile is broken and a safety risk. We also asked them to make up 2 rooms for some guests stayed a night longer and moved from the chalet to the Manor house, paid a lot of money for the extra night but they didn’t even comply. The management is extremely poor! Will not recommend the stay for any one. The best thing I can say about Dunkeld Estate is that there property is idilic and if it was run properly it would be amazing!