Dunkeld Country Estate, pathetic condition of expensive units, yet charging lots of money

Now that I actually want to write a negative review, I see how many people actually do complain about this place. Really pathetic, hope all potential customers read these poor reviews, especially this updated review.

We arrived Friday late early evening in Dunkeld Country Estate, in the Country Villa. Upon arrival we found 12 issues in the unit. Not only cosmetic issues, but 6 of those were functional issues such as taps not working (middle of winter conditions), toilet not filling, stove plates not working properly, and numerous broken blinds and cosmetic issues. Obviously we had to stay for the weekend as we could not find alternative accommodation at that hour, and I immediately informed Touchdown Africa the following Monday.

Needless to say, we did not get what we paid for, and I thought it would be reasonable to request a refund for at least the one night. They simply refuse to accommodate me, they bully me, they hide behind policies such as the fact that we stayed for the full time, implicating I was happy with the condition by staying the full weekend. (By the way, they do not dispute any of the issues we raised about broken & dysfunctional stuff in their unit). They also acknowledged that it is unreasonable to expect me to find alternative accommodation at that late hour if I was not happy with the condition of the unit, yet they refuse to take any accountability.

And it was not cheap. They offer me free midweek accommodation to try and make up for this dreadful experience, instead of refunding me for at least one night. I have now asked numerous times how they can offer this instead, expecting me to take time off in the middle of the week, they fail to respond to me. I will certainly think twice to stay here I was a potential customer, poor maintenance, poor and ********* aftersales service.

This is all managed by Touch-Down Africa, extremely unprofessional and short-sighted from Touchdown-Africa and Dunkeld Country Estate being penny wise but pound foolish. Negative publicity is not good for any business.