Pay Upfront, Wait Two Weeks, Then Enjoy the Luxury of Being Ignored

Absolutely shocking experience with Durban Concrete Fencing on Gillitts Road, Pinetown.

This company expects upfront payment yet appears incapable of properly checking their own bank statements. After payment was made, they prematurely claimed they had not received the money, causing unnecessary frustration and inconvenience.

Once payment was eventually “found,” they scheduled the installation two weeks later, claiming they already had other jobs allocated. Fine — I waited patiently. The day before the scheduled installation, I phoned to confirm and was assured they would definitely be coming through.

The next day? Nobody pitched up. No courtesy call. No explanation. When I contacted them, they acted confused and disorganised, saying the director was at another site and would call me back. Unsurprisingly, no call ever came.

The level of dishonesty, poor communication, and unprofessional conduct is unacceptable. A company that takes upfront payments should at the very least honour commitments, communicate honestly, and respect customers’ time. Instead, this experience was filled with excuses, confusion, and empty promises.

Would not recommend this company to anyone looking for reliable or ethical service.