DM
Durban metro electricity
Unclaimed Business
DM
Durban metro electricity
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nelly M
1 reviews | Active since Jan 2020
7 Apr 2025, 04:41
We haven't had power since the 5th April
We haven't had power since the 5th April. Logged the fault and given a ref 7296324, following up on a fault since the 5April 2025. Technician was dispatched on 6th April 2025 afternoon . Received a call from the technician on 6 April at 15:19 from 0752538772, saying he's on the way.till the 7th April. He hasn't arrived yet. Is this the way to deal with issues ?? I will definitely be taking this up further .
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Nelly M
1 reviews | Active since Jan 2020
7 Apr 2025, 04:41
We haven't had power since the 5th April
We haven't had power since the 5th April. Logged the fault and given a ref 7296324, following up on a fault since the 5April 2025. Technician was dispatched on 6th April 2025 afternoon . Received a call from the technician on 6 April at 15:19 from 0752538772, saying he's on the way.till the 7th April. He hasn't arrived yet. Is this the way to deal with issues ?? I will definitely be taking this up further .
0
Replies (0)EP
Emmanual P
1 reviews | Active since Jan 2020
23 Oct 2024, 10:35
Prepaid electricity meter installation take more than 3 years after payment
I paid for a terrific change from credit to prepaid meter on the 27 May 2023... it is now 1 year and 5 months Every time I call ... nobody picks up .... I have to travel from Rustenburg to durban... when I get to the office ... there are no meters ..... i paid for the meter to be installed..... I refuse to pay through back door bribes to fast track the installation process... I already paid for the meter.... why should I pay for people to fast track my installation....
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Emmanual P
1 reviews | Active since Jan 2020
23 Oct 2024, 10:35
Prepaid electricity meter installation take more than 3 years after payment
I paid for a terrific change from credit to prepaid meter on the 27 May 2023... it is now 1 year and 5 months Every time I call ... nobody picks up .... I have to travel from Rustenburg to durban... when I get to the office ... there are no meters ..... i paid for the meter to be installed..... I refuse to pay through back door bribes to fast track the installation process... I already paid for the meter.... why should I pay for people to fast track my installation....
0
Replies (0)SB
Sinethemba B
1 reviews | Active since Jan 2020
20 Aug 2022, 11:11
Reconnection of electricity not possible until systen is back online
They have a system which has been offline for the past three days and have cut off electricity and when I showed them proof of payment, they refuce to accept it and said they will wait until they are online, while my food in the fridge has s being ruined. Why cut off the service when you cannot tell if the user has paid or not.
Helpful (0)
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Sinethemba B
1 reviews | Active since Jan 2020
20 Aug 2022, 11:11
Reconnection of electricity not possible until systen is back online
They have a system which has been offline for the past three days and have cut off electricity and when I showed them proof of payment, they refuce to accept it and said they will wait until they are online, while my food in the fridge has s being ruined. Why cut off the service when you cannot tell if the user has paid or not.
0
Replies (0)RH
Rameshchandra H
1 reviews | Active since Jan 2020
9 Apr 2022, 17:17
get new head of ethekwini municipality electricity department
I'm so fed up of complaining of power outages in bonela its become so frustrating coz when you call the call center u have to be on the phone for over 30 minutes and the I idiot answer & then call cuts & phone again same waiting times so when u get connected the same old story & when you do follow ups 1st 1 will give you 1 answer & after few hours 2nd follow up 2nd answer is totally different so the way I look at it most of this call center agents are put by relatives but being honest some agents are so clued up & very good attitude they say I'll check for you put you on hold & come back and give detailed feedback but some are arrogant & bad attitude when you email a fault you get replies after 3/4 days with a reference no. that's already expired our municipality has failed us time & time again the problem starts from the top if the head is corrupt & lazy then it's obvious the rest of the body will follow & area councilors are useless do sweet **** all so Mr president please get rid of this assholes you put there get people who are for people not to enrich themselves the ethekwini electricity department are pathetic ****s
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Rameshchandra H
1 reviews | Active since Jan 2020
9 Apr 2022, 17:17
get new head of ethekwini municipality electricity department
I'm so fed up of complaining of power outages in bonela its become so frustrating coz when you call the call center u have to be on the phone for over 30 minutes and the I idiot answer & then call cuts & phone again same waiting times so when u get connected the same old story & when you do follow ups 1st 1 will give you 1 answer & after few hours 2nd follow up 2nd answer is totally different so the way I look at it most of this call center agents are put by relatives but being honest some agents are so clued up & very good attitude they say I'll check for you put you on hold & come back and give detailed feedback but some are arrogant & bad attitude when you email a fault you get replies after 3/4 days with a reference no. that's already expired our municipality has failed us time & time again the problem starts from the top if the head is corrupt & lazy then it's obvious the rest of the body will follow & area councilors are useless do sweet **** all so Mr president please get rid of this assholes you put there get people who are for people not to enrich themselves the ethekwini electricity department are pathetic ****s
0
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Jennitha J
1 reviews | Active since Jan 2020
11 Aug 2021, 02:03
Complaint - ACCOUNT no. 85104130048 (Address 21 Acara Street)
Greetings I have a complaint that nobody is attending to. This must be my 4th email. Its regarding my property at 21 Acara Street, Stonebridge, Phoenix, 4068. A temporary overhead cable has been crossing over from my neighbors property through ours which is not according to the Durban Metro Electricity standards. Furthermore, it is a safety hazard as it is reachable to people (especially children). It is very unpleasant to the eye. Why should we pay for municipal services that is incorrectly connected? This complaint has been going on for almost 3 years now, and it is a huge disappointment that we are having to beg eThekwini Municipality to do there work. My mum, who is the owner is almost 70 years old and this is causing her much grief, she is getting very stressed and sick because this matter is going on and on. Why do this to a pensioners house? Why do technicians go out to my house just to see but do nothing to correct the connection?. I am pleading that the Municipality sorts this out before I take legal action. I know this is absolutely wrong as I am an ex employee of eThekwini Municipality for 8 years and I am an ex ESKOM employee of 8 years who is now an Eskom Pensioner. I know that the staff are not trying to solve this incorrect, inappropriate and unprofessional connection. I am now attaching pictures of the the line crossing from my neighbors property to mine. You will see how badly connected this cable is and it is not according to best practices. We were promised a permanent line that needs to be installed. Previously we were given reference no. 4554286 on 3 March 2020, then 4569903. We were then given a Work order no. 5479153 on 7 July 2020. Please can someone urgently assist us with a permanent line. Nobody is assisting and we are being given a run around. Can my complaint be referred to management as the matter is not being handled professionally. I can be contacted on 031 539 7420 / 0766742749 / 0722441824 or 0824526618. Kind regards Jennitha Jagadasan (Jungitoo) 082 452 6618
Helpful (0)
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Jennitha J
1 reviews | Active since Jan 2020
11 Aug 2021, 02:03
Complaint - ACCOUNT no. 85104130048 (Address 21 Acara Street)
Greetings I have a complaint that nobody is attending to. This must be my 4th email. Its regarding my property at 21 Acara Street, Stonebridge, Phoenix, 4068. A temporary overhead cable has been crossing over from my neighbors property through ours which is not according to the Durban Metro Electricity standards. Furthermore, it is a safety hazard as it is reachable to people (especially children). It is very unpleasant to the eye. Why should we pay for municipal services that is incorrectly connected? This complaint has been going on for almost 3 years now, and it is a huge disappointment that we are having to beg eThekwini Municipality to do there work. My mum, who is the owner is almost 70 years old and this is causing her much grief, she is getting very stressed and sick because this matter is going on and on. Why do this to a pensioners house? Why do technicians go out to my house just to see but do nothing to correct the connection?. I am pleading that the Municipality sorts this out before I take legal action. I know this is absolutely wrong as I am an ex employee of eThekwini Municipality for 8 years and I am an ex ESKOM employee of 8 years who is now an Eskom Pensioner. I know that the staff are not trying to solve this incorrect, inappropriate and unprofessional connection. I am now attaching pictures of the the line crossing from my neighbors property to mine. You will see how badly connected this cable is and it is not according to best practices. We were promised a permanent line that needs to be installed. Previously we were given reference no. 4554286 on 3 March 2020, then 4569903. We were then given a Work order no. 5479153 on 7 July 2020. Please can someone urgently assist us with a permanent line. Nobody is assisting and we are being given a run around. Can my complaint be referred to management as the matter is not being handled professionally. I can be contacted on 031 539 7420 / 0766742749 / 0722441824 or 0824526618. Kind regards Jennitha Jagadasan (Jungitoo) 082 452 6618
0
Replies (0)JJ
Jennitha J
1 reviews | Active since Jan 2020
27 Jul 2021, 20:04
Complaint - ACCOUNT no. 85104130048 (Address 21 Acara Street, Stonebridge, Phoenix)
Greetings I sent several email dated March 2021 of which nobody has attended to. Its regarding my property at 21 Acara Street, Stonebridge, Phoenix, 4068. A temporary overhead cable has been crossing over my neighbors property through ours which is not according to standards and is very unpleasant to the eye. We were promised a permanent line that needs to be installed. Previously we were give reference no. 4554286 on 3 March 2020, then 4569903. We were then given a Work order no. 5479153 on 7 July 2020. Please can someone urgently assist us with a permanent line. Nobody is assisting and we are being given a run around. Can my complaint be referred to management as nobody is correcting the problem. I can be contacted on 031 539 7420 / 0766742749 / 0722441824 or 0824526618. Kind regards Jennitha Jagadasan (Jungitoo) 082 452 6618
Helpful (0)
|Replies (0)JJ
Jennitha J
1 reviews | Active since Jan 2020
27 Jul 2021, 20:04
Complaint - ACCOUNT no. 85104130048 (Address 21 Acara Street, Stonebridge, Phoenix)
Greetings I sent several email dated March 2021 of which nobody has attended to. Its regarding my property at 21 Acara Street, Stonebridge, Phoenix, 4068. A temporary overhead cable has been crossing over my neighbors property through ours which is not according to standards and is very unpleasant to the eye. We were promised a permanent line that needs to be installed. Previously we were give reference no. 4554286 on 3 March 2020, then 4569903. We were then given a Work order no. 5479153 on 7 July 2020. Please can someone urgently assist us with a permanent line. Nobody is assisting and we are being given a run around. Can my complaint be referred to management as nobody is correcting the problem. I can be contacted on 031 539 7420 / 0766742749 / 0722441824 or 0824526618. Kind regards Jennitha Jagadasan (Jungitoo) 082 452 6618
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