Complaint - ACCOUNT no. 85104130048 (Address 21 Acara Street)

Greetings 

I have a complaint that nobody is attending to.  This must be my 4th email.  

Its regarding my property at 21 Acara Street, Stonebridge, Phoenix, 4068.

A temporary overhead cable has been crossing over from my neighbors property through ours which is not according to the Durban Metro Electricity standards.  Furthermore, it is a safety hazard as it is reachable to people (especially children).  It is very unpleasant to the eye.  Why should we pay for municipal services that is incorrectly connected?  This complaint has been going on for almost 3 years now, and it is a huge disappointment that we are having to beg eThekwini Municipality to do there work.  My mum, who is the owner is almost 70 years old and this is causing her much grief, she is getting very stressed and sick because this matter is going on and on.  Why do this to a pensioners house?  Why do technicians go out to my house just to see but do nothing to correct the connection?.  I am pleading that the Municipality sorts this out before I take legal action. 

I know this is absolutely wrong as I am an ex employee of eThekwini Municipality for 8 years and I am an ex ESKOM employee of 8 years who is now an Eskom Pensioner.  I know that the staff are not trying to solve this incorrect, inappropriate and unprofessional connection. I am now attaching pictures of the the line crossing from my neighbors property to mine.  You will see how badly connected this cable is and it is not according to best practices. 

We were promised a permanent line that needs to be installed. Previously we were given reference no. 4554286 on 3 March 2020, then 4569903.  We were then given a Work order no. 5479153 on 7 July 2020.

Please can someone urgently assist us with a permanent line.  Nobody is assisting and we are being given a run around.  Can my complaint be referred to management as the matter is not being handled professionally. 

I can be contacted on 031 539 7420 / 0766742749 / 0722441824 or 0824526618.

Kind regards

Jennitha Jagadasan (Jungitoo) 082 452 6618