Prepaid electricity meter installation take more than 3 years after payment

I paid for a terrific change from credit to prepaid meter on the 27 May 2023... it is now 1 year and 5 months Every time I call ... nobody picks up .... I have to travel from Rustenburg to durban... when I get to the office ... there are no meters ..... i paid for the meter to be installed..... I refuse to pay through back door bribes to fast track the installation process... I already paid for the meter.... why should I pay for people to fast track my installation....