Poor service and not caring for customers

This panel beater has been authorized to repair my car. I was supposed to take the care in for repair on the 10/02/2026 which was still long after my damages. They don't call at all, the only thing they know is to send sms to say they can't get hold of me and this is the second time they treat me this way. They treated me this way in 2024. They have now changed my date from 10feb to 25 Feb. I wonder what kind of professionalism is this. I don't think they take people serious as even the person and understand how disturbing and bad it is to drive damaged car