DID NOT DELIVER AND WAITING ON REFUND

This supplier confirmed they had stock before we ordered with them. We sent the order and paid which they accepted. 1 day prior to delivery we reconfirmed and they confirmed all was in order. On the day of delivery SHAUN who seems is the main contact person, suddenly phoned with a story about transport etc etc and promised he would deliver the next day. The next day we reconfirmed and he said they where on their way. 2 hours later he sent a message apologising - they made a mistake they had NO STOCK. He made all sorts of promises but of course after all his promises we did not believe him. We arranged that they REFUND us which he said he would do. Every day when we follow up about the refund, he says he is doing it "today" We bank at the same bank. Its been 5 days and still NO REFUND. DONT use this company. Website seems professional. Response seems professional. They are NOT to be trusted. Have waited a week to write this review so that we give him a chance (we understand things happen) but no longer waiting