DR
Durban Retainer Walls
Claimed Business
DR
Durban Retainer Walls
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Durban Retainer Walls
Durban Retainer Walls has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Durban Retainer Walls across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKJ
Keridge J
1 reviews | Active since Jan 2020
18 Aug 2025, 13:38
Great work, outstanding service
I felt obligated to send this review. Our 6 meter high retaining wall collapsed on two occasions. I called Durban Retainer Walls to give a quotation because i was looking for a professional company to do this job this time. Sean Brown came to our premises. He issued a quotation the following day. I felt the price was a bit high but Sean explained how the costing works. His team arrived on site and very professional and courteous. I have to say they worked professionally from day one. Half way through the project, Sean explained that he needed to change the design as the soil conditions were very soft. I agreed and they continued to complete the project. It did take 3 days longer that anticipated, but the professionalism. with which they worked and the way i was kept informed was outstanding to say the least. I would highly recommend Durban Retainer Walls as my experience with Sean and his team is commendable.
Helpful (0)
|Replies (0)KJ
Keridge J
1 reviews | Active since Jan 2020
18 Aug 2025, 13:38
Great work, outstanding service
I felt obligated to send this review. Our 6 meter high retaining wall collapsed on two occasions. I called Durban Retainer Walls to give a quotation because i was looking for a professional company to do this job this time. Sean Brown came to our premises. He issued a quotation the following day. I felt the price was a bit high but Sean explained how the costing works. His team arrived on site and very professional and courteous. I have to say they worked professionally from day one. Half way through the project, Sean explained that he needed to change the design as the soil conditions were very soft. I agreed and they continued to complete the project. It did take 3 days longer that anticipated, but the professionalism. with which they worked and the way i was kept informed was outstanding to say the least. I would highly recommend Durban Retainer Walls as my experience with Sean and his team is commendable.
0
Replies (0)CC
Consumer C
1 reviews | Active since Jan 2020
19 May 2025, 11:41
DID NOT DELIVER AND WAITING ON REFUND
This supplier confirmed they had stock before we ordered with them. We sent the order and paid which they accepted. 1 day prior to delivery we reconfirmed and they confirmed all was in order. On the day of delivery SHAUN who seems is the main contact person, suddenly phoned with a story about transport etc etc and promised he would deliver the next day. The next day we reconfirmed and he said they where on their way. 2 hours later he sent a message apologising - they made a mistake they had NO STOCK. He made all sorts of promises but of course after all his promises we did not believe him. We arranged that they REFUND us which he said he would do. Every day when we follow up about the refund, he says he is doing it "today" We bank at the same bank. Its been 5 days and still NO REFUND. DONT use this company. Website seems professional. Response seems professional. They are NOT to be trusted. Have waited a week to write this review so that we give him a chance (we understand things happen) but no longer waiting
Helpful (0)
|Replies (0)CC
Consumer C
1 reviews | Active since Jan 2020
19 May 2025, 11:41
DID NOT DELIVER AND WAITING ON REFUND
This supplier confirmed they had stock before we ordered with them. We sent the order and paid which they accepted. 1 day prior to delivery we reconfirmed and they confirmed all was in order. On the day of delivery SHAUN who seems is the main contact person, suddenly phoned with a story about transport etc etc and promised he would deliver the next day. The next day we reconfirmed and he said they where on their way. 2 hours later he sent a message apologising - they made a mistake they had NO STOCK. He made all sorts of promises but of course after all his promises we did not believe him. We arranged that they REFUND us which he said he would do. Every day when we follow up about the refund, he says he is doing it "today" We bank at the same bank. Its been 5 days and still NO REFUND. DONT use this company. Website seems professional. Response seems professional. They are NOT to be trusted. Have waited a week to write this review so that we give him a chance (we understand things happen) but no longer waiting
0
Replies (0)SG
Shabnam G
1 reviews | Active since Jan 2020
10 Dec 2024, 19:29
Damages by contractors and no payment for repairs
Durban retainer walls did some work on my sisters house whilst utilizing my property. The unprofessional manner in which they carry out their work, the noise and continous screaming . Damaging things in my yard in the process. These contractors took out my fully functional line poles and when it was confirmed that they will replace them they did a job of making a bigger mess . The site manager screams and swears. They were several damages to the property which Durban Retainer walls are aware of from the issue with the line poles to the supervisor hitting the side of my house with their vehicles to the staff writing their contact numbers on the blocks and cement after the work was being completed.From a 5 week project this lasted 12 weeks . I contacted the owner after several excuses on them removing my t line poles and he requested me to do the necessary and he will pay. He has been lying for the last month and has still not paid for the damages. I suggest been very careful when using this company to do any work as they have caused unnecessary stress and loss of money to me.
Helpful (0)
|Replies (0)SG
Shabnam G
1 reviews | Active since Jan 2020
10 Dec 2024, 19:29
Damages by contractors and no payment for repairs
Durban retainer walls did some work on my sisters house whilst utilizing my property. The unprofessional manner in which they carry out their work, the noise and continous screaming . Damaging things in my yard in the process. These contractors took out my fully functional line poles and when it was confirmed that they will replace them they did a job of making a bigger mess . The site manager screams and swears. They were several damages to the property which Durban Retainer walls are aware of from the issue with the line poles to the supervisor hitting the side of my house with their vehicles to the staff writing their contact numbers on the blocks and cement after the work was being completed.From a 5 week project this lasted 12 weeks . I contacted the owner after several excuses on them removing my t line poles and he requested me to do the necessary and he will pay. He has been lying for the last month and has still not paid for the damages. I suggest been very careful when using this company to do any work as they have caused unnecessary stress and loss of money to me.
0
Replies (0)NN
Ntokozo N
1 reviews | Active since Jan 2020
31 May 2024, 12:00
****
I had an extremely disappointing and frustrating experience with Durban Retainer Walls/ Owner Sean Brown. I paid a large sum of money as a deposit for a retaining wall at my home. But despite repeated assurances, the work was never completed. When I requested a refund for the unfinished job, I was promised every week that the money would be deposited into my account or given stories why it couldn't be deposited. It is clear to me now that I have been ****med. I strongly advise anyone considering Durban Retainer Walls to be cautious and think twice before handing over any money. The lack of professionalism and accountability is unacceptable. I hope this review helps others avoid the same unfortunate experience.
Helpful (0)
|Replies (0)NN
Ntokozo N
1 reviews | Active since Jan 2020
31 May 2024, 12:00
****
I had an extremely disappointing and frustrating experience with Durban Retainer Walls/ Owner Sean Brown. I paid a large sum of money as a deposit for a retaining wall at my home. But despite repeated assurances, the work was never completed. When I requested a refund for the unfinished job, I was promised every week that the money would be deposited into my account or given stories why it couldn't be deposited. It is clear to me now that I have been ****med. I strongly advise anyone considering Durban Retainer Walls to be cautious and think twice before handing over any money. The lack of professionalism and accountability is unacceptable. I hope this review helps others avoid the same unfortunate experience.
0
Replies (0)