SG
Shabnam G
Active since Jul 2009
125
Reviews
0
Industries
Reviews
125 reviews6 months ago
Debiting on a cancelled item
I recently joined Discovery and we got free vitality for 3 months in that time we cancelled the subscription now they are still charging us for vitality after we cancelled .Discovery asked us to contact the Employer and the employer confirms we need to contact Discovery as they are charging incorrectly, please immediately pay my funds back ,Not a good way to start a membership , I have spoken to 4 different people and no one can assist its just waiting and waiting which is adding to my Frustration. Member number 947441580. Your consultants tell me they have limited assistance and theres not much they can do .A big 0 for service delivery
0 replies
6 months ago
Non delivery
Awaiting for my order and not received called Dpd and they are very unhelpful they are giving me some story of the item was delivered and the signature is **** and there is no person.
0 replies
9 months ago
Terrible service with billing
Momentum medical aid has imposed co payments on certain medical aid options.i am on the custom option and there is a R1920 co payment. I was sent an sms and the hospital also requested the payment also an email confirming the same.I submitted the claim to my gap cover and they requested the documents from momentum confirming this co payment however no one can assist us ,they tell me there was no co payment required,then they resent me the authorization stating the same R1920 needs to be paid.Now the hospital tells us the medical aid has the co payment requirement and so does the sms sent to us from momentum. Then momentum tells us they didn't require a co payment ,and the gap cover won't pay something the medical aid doesnt show. So im R1920 short and I would like to be reimbursed my medical aid as they sent me the co payment details to settle.
53 replies
9 months ago
Horrible service experience
Lack of empathy and a run around thats what Ambledown is about, I have had to call the callcentre more than 10 times explaining the same situation and even after all the documents are sent through they reject or do not assess claims correctly, I have had the Gap cover for almost 5 years now and they have never given me the run around like this, the services is appalling and no one can give you a proper answer , I am having to phone all over for information already provided.I paid a co payment and the Gap cover refuses to pay this although I have a receipt showing the same.The last of service speaks alot of the process and i will be reviewing to move this policy due to the lack of service.
53 replies
14 months ago
Terrible unhelpful service
I have noticed a pending debit for R21628.52 on my account and I called Nedbank and emailed them whilst moving my money out the account, the consultant tells me to let the money go out and then they will advise, There is a pending debit on the account for an amount I did not authorise , my debit orders also do not amount to that and the bank can do nothing so I must let this money leave my account to I don't know who, as Nedbank gives no details.My accounts will go unpaid as a result of this and they have no assistance for this ,The service with this bank shame its distasteful and unhelpful,now I am awaiting for 16mins on hold ,What service is this?
0 replies
16 months ago
Discovery bad attitude
We are having so many issues getting my mums chronic meds and the discovery consultant that the pharmacy called was so rude and requested us to drive around to different pharmacies to find the medication. My mum is 60 years old is discovery paying me fuel to drive around looking for meds . So they give us an alternative and I must pay in. As always discovery staff have no empathy and is pathetic with service.
292 replies
16 months ago
Excellent service
We have just purchased a vehicle from this company and wow what an experience. The best customer service received in a long time from finance lady Muke the salesman and even the Manager. I am so impressed by this company and their staff. They explain and assist the customer. I can't wait to do business with them again. Great stuff guys and keep up the excellent work.
0 replies
16 months ago
Bad service MFC
My husband and I have my entire portfolio with Nedbank and his car with MFC yet they refuse to answer simple questions regarding the finance rate given.I am currently on 12.25% and they granting me a higher rate because the amount is R70k more. When I spoke to Mala the lady handling this she tells me she's at home and can't look at this right now which worries me. The bank staff have a no care attitude and Nedbank confirms we should speak to MFC so if they can't assist why bank with them MFC has terrible customer service from threaten customers to add on services to not delivering service. I would like a manager to review my entire portfolio and confirm why they cannot give me a lower rate.
53 replies
16 months ago
Bank service levels
Standard bank is denying finance for no reason. I banked with Standard bank for many years and now when the dealership requested finance they have declined. I would like a reason as to why. What's the reason for declining the credit when I have not defaulted on any accounts.
56 replies
16 months ago
Declined Finance
I have requested finance for a vehicle and Absa has responded with me being on debt counseling which is very inaccurate as I was in debt counseling 15 years ago and I paid off the vehicle. They are now sending this through and I am not qualifying for credit via them. I would like to know why?
224 replies
Review Distribution
5 Star
3 (2.4%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
33 (26.4%)
1 Star
89 (71.2%)