L
Legit
Unclaimed Business
L
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Legit faces severe and systemic customer experience failures across every service dimension. Customers consistently report rude, dismissive staff, chaotic online fulfilment, delayed or refused refunds, persistent payment platform errors, and products that do not meet basic quality expectations. The overwhelmingly negative feedback suggests deep operational and cultural issues that span both physical stores and digital channels.
Top Strengths:
- •Customer Service & Support: A small number of customers praise specific named employees such as Wendy at Southgate, Nomfundo at Rosebank, and Nandi at Mall of the South for going above and beyond with warm, patient assistance.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Fashion & Clothing
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.3|84 Reviews
May '25 - Apr '26
5(3.8%)
4(2.5%)
3(1.3%)
2(1.3%)
1(91.1%)
5(3.8%)
4(2.5%)
3(1.3%)
2(1.3%)
1(91.1%)
Recent reviews (84)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Karabo M
1 reviews | Active since Jan 2020
10 Mar 2026, 16:33
REFUND,BAD SERVICE
Placed an order on Nov 2025,an orange dress. The dress was delivered successfully to me on the 6th of December 2025 but due to wrong sizing it didn't fit. I had to lodge in a return through their emails, from the minute it didn't fit, they did not reply,had to go to their nearest store and they told me they're not doing any refund on the items I bought online. Write countless of emails and they successfully rep**** saying that my dress will be collected by their courier guy. 12 of February this year they collected my dress, they didn't even alert me if the dress was in their wearhouse. Wrote emails and they rep**** to say refunds take 7-14 working days. Even now I'm still writing them emails since that 14 days has elapsed they do not reply to any of my email. I don't even know what to do because I need that money.
Helpful (0)
|Replies (0)KM
Karabo M
1 reviews | Active since Jan 2020
10 Mar 2026, 16:33
REFUND,BAD SERVICE
Placed an order on Nov 2025,an orange dress. The dress was delivered successfully to me on the 6th of December 2025 but due to wrong sizing it didn't fit. I had to lodge in a return through their emails, from the minute it didn't fit, they did not reply,had to go to their nearest store and they told me they're not doing any refund on the items I bought online. Write countless of emails and they successfully rep**** saying that my dress will be collected by their courier guy. 12 of February this year they collected my dress, they didn't even alert me if the dress was in their wearhouse. Wrote emails and they rep**** to say refunds take 7-14 working days. Even now I'm still writing them emails since that 14 days has elapsed they do not reply to any of my email. I don't even know what to do because I need that money.
0
Replies (0)P
Precious
1 reviews | Active since Jan 2020
27 Feb 2026, 12:50
Very poor poor customer service
I went to groblersdal legit store to return ihad a bad customer service the staff gaved me attitude and even **** they say they don't refund online orders. I did not even get help. They don't even want to listen on what I'm saying when I ask questions I'm not given answers im so dissapointed because ilove the products so much but due to that treatment I've got I'll never go there.
Helpful (0)
|Replies (0)P
Precious
1 reviews | Active since Jan 2020
27 Feb 2026, 12:50
Very poor poor customer service
I went to groblersdal legit store to return ihad a bad customer service the staff gaved me attitude and even **** they say they don't refund online orders. I did not even get help. They don't even want to listen on what I'm saying when I ask questions I'm not given answers im so dissapointed because ilove the products so much but due to that treatment I've got I'll never go there.
0
Replies (0)XM
Xoli M
1 reviews | Active since Jan 2020
27 Feb 2026, 08:11
LEGit Store Worst Customer Service With Returns
LEGiT Store has the worst customer service . Bought shoes at Eastgate tried to return them at their store at Clearwater Mall the Manager refused to assist me and she was very rude her colleague apologised on behalf but she did not . Tried to log a complain with their customer service still have not received feed back its been a week . i will never buy in that store again
Helpful (0)
|Replies (0)XM
Xoli M
1 reviews | Active since Jan 2020
27 Feb 2026, 08:11
LEGit Store Worst Customer Service With Returns
LEGiT Store has the worst customer service . Bought shoes at Eastgate tried to return them at their store at Clearwater Mall the Manager refused to assist me and she was very rude her colleague apologised on behalf but she did not . Tried to log a complain with their customer service still have not received feed back its been a week . i will never buy in that store again
0
Replies (0)OM
Odette M
1 reviews | Active since Jan 2020
21 Feb 2026, 17:15
Never buy online from Retailability
Buying things online at Legit Retailability) is such a hassle. I tried to return the goods at a physical store & was told they do not do returns for online purchases. Now I must wait for Monday to call them & hope that they can send a courier to come collect
Helpful (0)
|Replies (0)OM
Odette M
1 reviews | Active since Jan 2020
21 Feb 2026, 17:15
Never buy online from Retailability
Buying things online at Legit Retailability) is such a hassle. I tried to return the goods at a physical store & was told they do not do returns for online purchases. Now I must wait for Monday to call them & hope that they can send a courier to come collect
0
Replies (0)RR
Rothe R
1 reviews | Active since Jan 2020
20 Feb 2026, 14:07
Bad service
I have bought a jumpsuit from Legit store on the 15th of January 2026 online and it was delivered with 4 days unfortunately the jumpsuit didn’t fit me it was big,I tried to go to physical store to do refund and the said they can’t refund me because I bought using Payflex method I should do return online,I did log a return and the parcel was collected on the 05th of February 2026, I tried communicating with them via email till today they have not refunded me but they busy deducting money on my Payflex account. I tried calling their customer care they just keep saying they will get back to me till today I have got a feedback.I’m very disappointed on their service.
Helpful (0)
|Replies (0)RR
Rothe R
1 reviews | Active since Jan 2020
20 Feb 2026, 14:07
Bad service
I have bought a jumpsuit from Legit store on the 15th of January 2026 online and it was delivered with 4 days unfortunately the jumpsuit didn’t fit me it was big,I tried to go to physical store to do refund and the said they can’t refund me because I bought using Payflex method I should do return online,I did log a return and the parcel was collected on the 05th of February 2026, I tried communicating with them via email till today they have not refunded me but they busy deducting money on my Payflex account. I tried calling their customer care they just keep saying they will get back to me till today I have got a feedback.I’m very disappointed on their service.
0
Replies (0)ML
Melanie L
1 reviews | Active since Jan 2020
20 Feb 2026, 09:00
Compensation request
I bought shoes at Legit store in Randburg Mall The shoes are very slipper and thought that it will change as time goes by The she's are not fit a safe to walk in On the 22nd of January 2026, I slipped and fell when wearing these shoes. I was walking on the side of the road on pavement. I did not tramp on anything. I hurt my legs and bum I than reported the incident to Legit and they asked me to return the shoes. I was clear in my email that I got hurt on my way to work and had to be emotionally embarrassed infront of people due to the above and had to go to the chemist to get medication as I did not have money to go to a doctor Legit asked me to return the shoes which I did and they reimbursed me with the amount I paid for the shoes Legit showd no remourse towards me and I requested to be compensated They now rep**** stating they want a doctors note which I clearly stated I don't have. Till today they have not responded So this clearly shows that they do not care about the wellbeing of their customers 🙄 What do customers do when they give support and get disrespected
Helpful (0)
|Replies (0)ML
Melanie L
1 reviews | Active since Jan 2020
20 Feb 2026, 09:00
Compensation request
I bought shoes at Legit store in Randburg Mall The shoes are very slipper and thought that it will change as time goes by The she's are not fit a safe to walk in On the 22nd of January 2026, I slipped and fell when wearing these shoes. I was walking on the side of the road on pavement. I did not tramp on anything. I hurt my legs and bum I than reported the incident to Legit and they asked me to return the shoes. I was clear in my email that I got hurt on my way to work and had to be emotionally embarrassed infront of people due to the above and had to go to the chemist to get medication as I did not have money to go to a doctor Legit asked me to return the shoes which I did and they reimbursed me with the amount I paid for the shoes Legit showd no remourse towards me and I requested to be compensated They now rep**** stating they want a doctors note which I clearly stated I don't have. Till today they have not responded So this clearly shows that they do not care about the wellbeing of their customers 🙄 What do customers do when they give support and get disrespected
0
Replies (0)ZY
Zanele Y
1 reviews | Active since Jan 2020
18 Feb 2026, 13:28
LEGIT refuses to refund me for items I didn’t receive
I ordered online in November from Legit clothing store. I never received my order , to a point whereby I asked them for a refund. It’s been more that 2 months now with out them giving me my refund. I’ve been calling, writting DM’s for their Legit instagram store and emailing their customer care; but still no assistance. The last email said their finance department is giving them hard time. How is that my problem? I paid for items and I never received them, now they are failing to refund me. How much patience should a person have?
Helpful (0)
|Replies (0)ZY
Zanele Y
1 reviews | Active since Jan 2020
18 Feb 2026, 13:28
LEGIT refuses to refund me for items I didn’t receive
I ordered online in November from Legit clothing store. I never received my order , to a point whereby I asked them for a refund. It’s been more that 2 months now with out them giving me my refund. I’ve been calling, writting DM’s for their Legit instagram store and emailing their customer care; but still no assistance. The last email said their finance department is giving them hard time. How is that my problem? I paid for items and I never received them, now they are failing to refund me. How much patience should a person have?
0
Replies (0)RM
Rethabile M
1 reviews | Active since Jan 2020
15 Feb 2026, 16:42
WORST CUSTOMER SERVICE
They are the worst when it comes to customer service. A customer should not have to beg for their refund. I've been emailing them.and calling with no success. Do not buy anything online from Legit.
Helpful (0)
|Replies (0)RM
Rethabile M
1 reviews | Active since Jan 2020
15 Feb 2026, 16:42
WORST CUSTOMER SERVICE
They are the worst when it comes to customer service. A customer should not have to beg for their refund. I've been emailing them.and calling with no success. Do not buy anything online from Legit.
0
Replies (0)