Durban South Toyota
4.1|192 reviews
ZS
Z123 S123
1 reviews | Active since Member
18 Dec 2025, 10:08
Durban South Toyota *****ulence
It has been with utmost dissatisfaction I write this review. Durban South Toyota has *****ulently marked my service plan at mileage 45000 km in January 2025 and expired my service plan. My car’s mileage is currently only at 34000 km and the service advisor in January 2025 indicated I can still bring the car in for a service in December 2025.
Several attempts were made to contact the Service Advisor Ntokozo whom promised to contact me back but never did to rectify the wrong that was done. There has been no response from Toyota Durban South despite my numerous attempts to call and also email the service manager.
This is *****ulent activity and if not rectified I will be forced to take legal action n report this to the police.
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Replies (53)Durban South Toyota's replyOfficial
18 Dec 2025, 10:32We sincerely apologise for the distress and frustration caused by this matter. This is not the experience or standard of service Durban South Toyota strives to deliver. Please be assured that we take your concerns very seriously and have escalated this issue to senior management for urgent investigation. We would appreciate the opportunity to review the mileage and service plan records and correct any discrepancies. We regret the poor communication you experienced and commit to providing you with clear feedback and a prompt resolution.
Best regards,
Durban South Toyota's reply18 Dec 2025, 10:32
Official
We sincerely apologise for the distress and frustration caused by this matter. This is not the experience or standard of service Durban South Toyota strives to deliver. Please be assured that we take your concerns very seriously and have escalated this issue to senior management for urgent investigation. We would appreciate the opportunity to review the mileage and service plan records and correct any discrepancies. We regret the poor communication you experienced and commit to providing you with clear feedback and a prompt resolution.
Best regards,