Durban South Toyota
Claimed Business
Durban South Toyota
Claimed Business
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Durban South Toyota receives strong praise for its sales team, with staff members like Prince, Carlo, Thandi, Rajen, and Vis frequently highlighted for professionalism, dedication, and attentive follow-through. Customers appreciate friendly service, affordable pricing, and smooth purchase processes. However, recurring negative feedback centres on poor after-sales support, particularly for pre-owned vehicles experiencing mechanical issues shortly after purchase. Unresolved promises, unreturned calls, and allegations of service plan discrepancies raise serious concerns about accountability and communication once a sale is finalised.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
25h 26mReply Time
80 NPSVery Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 18 hours 24 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
25h 26m
NPS Score
80
Recommended: Very Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 18 hours 24 min
Review Distribution
4.3|27 Reviews
May '25 - Apr '26
5(78.3%)
4(0%)
3(0%)
2(0%)
1(21.7%)
5(78.3%)
4(0%)
3(0%)
2(0%)
1(21.7%)
Frequently Asked Questions About Durban South Toyota
Based on recent customer reviews, Durban South Toyota receives strong praise for its sales team, with staff members like Prince, Carlo, Thandi, Rajen, and Vis frequently highlighted for professionalism, dedication, and attentive follow-through. Customers appreciate friendly service, affordable pricing, and smooth purchase processes. However, recurring negative feedback centres on poor after-sales support, particularly for pre-owned vehicles experiencing mechanical issues shortly after purchase. Unresolved promises, unreturned calls, and allegations of service plan discrepancies raise serious concerns about accountability and communication once a sale is finalised.
Durban South Toyota has a TrustIndex of 0 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. They reply to 80% of negative reviews, typically within 18 hours 24 min. Hellopeter has tracked Durban South Toyota across 192 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nicolaas L
1 reviews | Active since Jan 2020
3 Mar 2026, 15:04
Beware of Durban south toyota
We bought an used corolla cross last month. When we wanted to test drive, the battery was flat. They jump start the car and we took it for a test drive. We bought thr car and they said they will replace thr battery with a new one. Suddenly the "new" battery is giving us problems and we are without a vehicle. Never buy a car far from where you stay because we cannot go in to their office to resolve and they giving us a cold shoulder.
Helpful (0)
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Nicolaas L
1 reviews | Active since Jan 2020
3 Mar 2026, 15:04
Beware of Durban south toyota
We bought an used corolla cross last month. When we wanted to test drive, the battery was flat. They jump start the car and we took it for a test drive. We bought thr car and they said they will replace thr battery with a new one. Suddenly the "new" battery is giving us problems and we are without a vehicle. Never buy a car far from where you stay because we cannot go in to their office to resolve and they giving us a cold shoulder.
0
Replies (0)NF
Not F
1 reviews | Active since Jan 2020
28 Feb 2026, 17:02
Lesson Learnt - never pay cash for a vehicle at a Dealership
Very disappointed with the service received after purchasing a Toyota Vitz from Durban South Toyota last month. My mother paid cash for the vehicle, and unfortunately, once the deal was done, there was absolutely no customer service. Within two weeks, the car broke down and would not start. It also struggles to drive uphill and cannot even make it in first gear. We have left multiple messages, but the sales team never calls back. Carlos, the salesperson, made promises that have not been honoured, and we feel completely misled. No assistance, no accountability, and not even an offer to help with an alternative vehicle at the same price. Paying cash should not mean you receive zero after-sales support. Extremely disappointing experience.
Helpful (0)
|Replies (0)NF
Not F
1 reviews | Active since Jan 2020
28 Feb 2026, 17:02
Lesson Learnt - never pay cash for a vehicle at a Dealership
Very disappointed with the service received after purchasing a Toyota Vitz from Durban South Toyota last month. My mother paid cash for the vehicle, and unfortunately, once the deal was done, there was absolutely no customer service. Within two weeks, the car broke down and would not start. It also struggles to drive uphill and cannot even make it in first gear. We have left multiple messages, but the sales team never calls back. Carlos, the salesperson, made promises that have not been honoured, and we feel completely misled. No assistance, no accountability, and not even an offer to help with an alternative vehicle at the same price. Paying cash should not mean you receive zero after-sales support. Extremely disappointing experience.
0
Replies (0)TCM
Thulisile Cynthia Mthembu1
1 reviews | Active since Jan 2020
11 Feb 2026, 17:54
Toyota starlet
Thandi sales executive had exceeded expectations. I visited DBSouth Toyota to view car i was going to purchase in the next few months, Thandi took me through as first time buyer by explaining everything i end signing the deal same day. Overall best customer service i received from her.
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Thulisile Cynthia Mthembu1
1 reviews | Active since Jan 2020
11 Feb 2026, 17:54
Toyota starlet
Thandi sales executive had exceeded expectations. I visited DBSouth Toyota to view car i was going to purchase in the next few months, Thandi took me through as first time buyer by explaining everything i end signing the deal same day. Overall best customer service i received from her.
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Replies (0)SS
ZS
Z123 S123
1 reviews | Active since Jan 2020
18 Dec 2025, 10:08
Durban South Toyota *****ulence
It has been with utmost dissatisfaction I write this review. Durban South Toyota has *****ulently marked my service plan at mileage 45000 km in January 2025 and expired my service plan. My car’s mileage is currently only at 34000 km and the service advisor in January 2025 indicated I can still bring the car in for a service in December 2025. Several attempts were made to contact the Service Advisor Ntokozo whom promised to contact me back but never did to rectify the wrong that was done. There has been no response from Toyota Durban South despite my numerous attempts to call and also email the service manager. This is *****ulent activity and if not rectified I will be forced to take legal action n report this to the police.
Helpful (0)
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Z123 S123
1 reviews | Active since Jan 2020
18 Dec 2025, 10:08
Durban South Toyota *****ulence
It has been with utmost dissatisfaction I write this review. Durban South Toyota has *****ulently marked my service plan at mileage 45000 km in January 2025 and expired my service plan. My car’s mileage is currently only at 34000 km and the service advisor in January 2025 indicated I can still bring the car in for a service in December 2025. Several attempts were made to contact the Service Advisor Ntokozo whom promised to contact me back but never did to rectify the wrong that was done. There has been no response from Toyota Durban South despite my numerous attempts to call and also email the service manager. This is *****ulent activity and if not rectified I will be forced to take legal action n report this to the police.
0
Replies (0)AI(L
Aten Investments (Pty) Ltd
1 reviews | Active since Jan 2020
31 Oct 2025, 15:55
Mr
Carlo was amazing very professional I will definetly buy more vehicles from Him Kind Regards Brendon
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Aten Investments (Pty) Ltd
1 reviews | Active since Jan 2020
31 Oct 2025, 15:55
Mr
Carlo was amazing very professional I will definetly buy more vehicles from Him Kind Regards Brendon
0
Replies (0)RCVN
Rosemarie Celia Van Niekerk
1 reviews | Active since Jan 2020
31 Oct 2025, 14:38
Reaction to service
Wonderful service. I'm so pleased with your services. You are very professional.
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Rosemarie Celia Van Niekerk
1 reviews | Active since Jan 2020
31 Oct 2025, 14:38
Reaction to service
Wonderful service. I'm so pleased with your services. You are very professional.
0
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