1 reviews | Active since Member
My bad experience with this agency started a month ago wen I gave notice to terminate my lease early due to no maintenance issues being sorted out amongst a long list of other issues. I noticed an amount being deducted from my damage deposit. On querying this amount I was told that I had short paid on my rental account, even though I paid what was sent through to me via Payprop. Although this amount was less than my rental amount,I paid what I was asked to pay. NOT ONCE did anyone from Durbanville rentals / Pieter Kotze Properties even bother to let me know the rental was short paid, rather they unlawfully and without any authorization deducted this form my deposit even though I have not yet vacated the property. I was told that I was unwilling to wait for the proper invoice and basically made payment with haste. I never however once put any pressure on anyone to get the "estimated" bill as they are suggesting and have everything in mail to back my story. I have also been asking on more than one occassion to receive a statement on the interest gathered on my deposit since 01/08/2018 to date. And still nothing. They do not take accountability for not communicating with me properly. If this was done we would never have had this dispute. The blame game with this rental agency is ridiculous and I would not recommend anyone using them going forward.