KT
kerry-lea Tutty
Active since Mar 2012
5
Reviews
0
Industries
Reviews
5 reviews35 months ago
BAD SERVICE WITH ACCOUNTS
I was admitted for a procedure on the 23rd of March 2023. Two months down the line and I still do not have a final account. Understood there was a change over in servers, however no further communication is given. IF and a BIG IF my call is even answered I get transferred over and over. No one responds to mails either. This has been a daily battle. They are very quick to ask for R 124 000,00 upfront before anything is done, however when it comes time for a detailed account to be sent I get ignored. The staff themselves were wonderful in hospital however the accounts side it terrible. And what is worse when I eventually do speak to someone they say medical had paid, according to the medical they have not even received a claim as yet? This is honestly the worst accounts department had had to deal with
0 replies
83 months ago
Durbanville Rentals BAD ACCOUNTS SERVICE!!!
My bad experience with this agency started a month ago wen I gave notice to terminate my lease early due to no maintenance issues being sorted out amongst a long list of other issues. I noticed an amount being deducted from my damage deposit. On querying this amount I was told that I had short paid on my rental account, even though I paid what was sent through to me via Payprop. Although this amount was less than my rental amount,I paid what I was asked to pay. NOT ONCE did anyone from Durbanville rentals / Pieter Kotze Properties even bother to let me know the rental was short paid, rather they unlawfully and without any authorization deducted this form my deposit even though I have not yet vacated the property. I was told that I was unwilling to wait for the proper invoice and basically made payment with haste. I never however once put any pressure on anyone to get the "estimated" bill as they are suggesting and have everything in mail to back my story. I have also been asking on more than one occassion to receive a statement on the interest gathered on my deposit since 01/08/2018 to date. And still nothing. They do not take accountability for not communicating with me properly. If this was done we would never have had this dispute. The blame game with this rental agency is ridiculous and I would not recommend anyone using them going forward.
0 replies
107 months ago
Accounts Department
<p>Both I and my partner have had a really bad experience with Plant Fitness Ruimsig - especially their accounts department. The second time has come around that we were double debite with R898.00. Whn i called in to find out what was going on - I was told that the second debit was an annual levy that was payable. NOBODY informe dus that this would take place when we joined!, this has now caused havoc with our living expenses. This is the second time that our accounts have been double debited. This is rediculous! ID: ********** 253080 as well as ID: ********** 066082- I require not only the one amunt of R449 to be creidted back to our accounts, but I wan tto cancel this membership completely without the cancellation fee! This is ridiculous! should this not happen further steps will be taken.</p>
0 replies
107 months ago
Cold Hearted Staff
<p>I had no choice but to go under debt review last year. At the time it seemed to be the best option - Oh boy was I wrong! The joining part was all to easy, I dealt with Gent by the name of Tinashe. However as months went buy there was one account that somehow had gotten mixed up or forgotten about. Whether it was the fault of the creditor or the fault of ZERO DEBT I do not know - I was told to ignore threatening mails and SMS's I got from the creditor by ZERO DEBT staff, things just got worse. I then started receiving calls from their lawyers :-( after almost a year of being with ZERO DEBT this was eventually sorted out. I have had a rescent turn of bad events which I brought to DERO DEB's attention. All I did was inquire with all parties being, Esmeralda, Tinashe, Blanche and even Chris as to what can be done to reduce my monthly installments to them. please understand, I DO NOT WORK IN YOUR INDUSTRY!!! I do not full understadn how it works okay, that is why I inquired. I can no longer afford the full ypayment agreed upon however I can afford R1000.00 less. Intead of getting a simple and nice mail back, I got kicked while im already down by Tinashe. please see his mail below: "</p> <p>Good day Kerry.</p> <p>Looks like you don’t understand that your payment doesn’t come to us but goes straight to your creditors. A payment of R3200 which you said you are willing to pay will result in creditors terminating your debt review application.</p> <p>When that happens please don’t give us the blame</p> <p>I’m sorry that there is nothing we can do. Thank you Kerry"</p> <p> </p> <p>To me that was a very harsh, rude and response to a simple enquiry. I am not looking for someone to blame at all! i just need help. No one there seems to be human. I can only do my best and not more. I enquired so that I do not miss a payment. it seems almost easier for me to stop making payments all together and negociating directly with my Creditors. I trusted ZERO DEBT to atleast try to help. Yet i got thrown aside like a stray dog. I wish I never Joined ZERO DEBT. </p>
117 replies
122 months ago
Incorrect increase given
I had a call this morning form an Outsurance consultant regarding an update of my information. No problem. We discovered that my information was loaded incorrectly and that my work address stated that I work in Honeydew Ridge, which was never the case. I work in Wynberg and now because of this they want to increase my monthly<br> installments? it has already gone up this year and now they want to push it up again because my details were entered incorrectly? this is unacceptable! first of all my monthly payments are quite steep for me and I am wanting to change providers in anyway. This has now given me even more motivation! Ont op of it all the consultant on the phone just wouldn't listen and kept arguing his point. Unfortunately I do not have his name.Ridiculous!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)