Dyson/ Takealot

The Dyson V15 Detect Submarine I purchased via Takelot was delivered on the 17/12/25 and was faulty from the start - it never worked at all.

As it was a gift, it was only opened on the 01/01/26 and found that it was not working.

On the 02/01/26, I phoned Takealot and spoke to Zaine. He said that I must call Dyson myself. So the question is, why would you sell a product and have no after service (Takealot) with this kind of expensive product that it is?

I then waited until all businesses opened on the 05/01/26 and contacted Lucky (Ntlantla Adoons) and he told me that it was not Dysons problem and that I had to call Takelot. Phoned Takelot and Zaine again said its not Takelots problem for it’s a Dyson problem.

So nobody wanted to take the responsibility for this expensive product.

So I phoned Lucky again and said I wanted a new product or my money back. He then suggested that the product must be couriered back to Dyson.

Eventually after no communication, my husband, my Sister-in-law, myself and my son’s calls to Dyson, where we spoke to Lycky, Marnus, Mzee and Razia the product was eventually  collected on the 22/01/26. Can you believe it, 20 days after we started complaining?

My sister-in-law phoned Dyson again last week and spoke to Marnus and he told her that the problem is now with Dyson International. It’s a week later and no communication, no feedback, no status, no update, no confirmation of a replacement or a refund from Dyson or Dyson International.

I phoned  to speak to Marnus this morning at 11:59 and he was on the phone call and Kim who spoke to me told me that he wil call me back. I phoned again at 13:13 and there was no answer.

Pathetic! The lack of communication and to follow-up is unacceptable for a premium product and company.

Still no vacuum cleaner or clarity on when this issue will be resolved