Shocking service

I have given my Epson printer over a year ago. They went ahead fixing it without my consent as I could purchase another one for a additional amount. The printer came back, not fixed, they collected it, still not fixed, not once did they call me, I did all the follow up with Gus. I still don't have my printer and paid up already. I sent the printer with full ink, when it was sent back the first time, half ink. Absolutely no feedback and promise to come back to you. Shocking service.