Pay back what is due to me-You failed to render a simple service

Can Sharon pay my money back please! She is disrespectful, decieves & undermines Guests. I paid R4848.00 for accommodation, I was allocated a smelly room & not the room we agreed on. I stayed 3 nights in the unbearable condition. Currently she's avoiding communicating to me & referring her workers who are low in rank to get involved in the matter.